For Rubrik, my use case is day-to-day management, as we have configured backup for our infrastructure. I manage day-to-day activities, and if anything goes wrong or if any restoration happens, it comes up to me or related management tasks.
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Powerful, secure data protection with easy recovery and zero-trust approach
What do you like best about the product?
What I like most about Rubrik is how seamlessly it combines data backup, ransomware protection, and cloud integration into one platform. The UI is very clean and modern, which made it surprisingly easy to get used to, even as a first-time user. Their immutable backups and zero-trust architecture give you real confidence that your data is protected, especially against ransomware. I also appreciated how fast and reliable the recovery process is - restoring files or entire systems is quick and doesn’t require jumping through complex steps. Integration with Microsoft 365 and cloud platforms like AWS also works smoothly.
What do you dislike about the product?
Rubrik is overall excellent, but the pricing can be a bit steep, especially for smaller organizations or those just starting with cloud transitions. Some of the advanced features like analytics and threat hunting feel slightly under-documented or require deeper product knowledge to get the most value. Also, depending on your infrastructure, the initial setup and data indexing process can take time — not a dealbreaker, but something to be aware of.
What problems is the product solving and how is that benefiting you?
Rubrik helped us solve a major challenge around reliable, fast data recovery and ransomware resilience. Instead of juggling different tools for backup, security, and compliance, we could use one platform to handle it all. It reduced our backup complexity, improved compliance tracking, and gave our team more confidence in our ability to recover from unexpected attacks or failures. It also supports automated policy-based backup, which takes pressure off the IT team and ensures critical data is always protected.
Has provided effective backup management with seamless integration capabilities
What is our primary use case?
What is most valuable?
Rubrik has their cluster application and hardware that allow the leverage to configure the backup on that cluster, which is on-prem, and they also provide the facility to configure that type of cluster on the cloud infrastructure, which is a good feature.
Rubrik's Instant Recovery and file level recovery features are good and work fine for me.
Rubrik has automation capabilities that help streamline my workflows.
Rubrik is integrable with different applications, various storages, and cloud solutions through APIs. It is easy to integrate their product.
Rubrik supports Azure and all types of clouds for multi-cloud environments.
What needs improvement?
Based on my experience with Rubrik, I think they could improve by providing more customer-friendly technical support, even though they currently offer the best support.
For how long have I used the solution?
I have been working with Rubrik for almost three years.
What do I think about the stability of the solution?
For Rubrik's stability, I would rate it a nine.
What do I think about the scalability of the solution?
For scalability, I would rate it a nine.
Which solution did I use previously and why did I switch?
When comparing with NetBackup, which I used long ago, the support from NetBackup is good compared to Rubrik. I don't know if that kind of feature is available now.
How was the initial setup?
The initial setup of Rubrik is simple, with cluster creation and new node addition being very straightforward.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, Rubrik is a costly solution, and I would rate it an eight.
Which other solutions did I evaluate?
For comparing Rubrik, NetBackup is a good option, and Veeam is also available.
What other advice do I have?
Rubrik is integrable with different applications, various storages, and cloud solutions through APIs.
I am currently working with an end user company in a storage-related role. There are different products we are using, including Rubrik software for backup.
I rate Rubrik a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Technical support has improved my data management process but I encounter GUI and cost challenges
What is our primary use case?
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a complete VM becomes corrupted using snapshots, or retrieving only the C drive binaries. The second use case involves retrieving a corrupted database from among 200 databases.
Regarding BCDR, we currently use on-premises cohesive backup, and we configured Rubrik for both BCDR and BAO operational purposes. We identified challenges with around 24 terabytes of database volumes, which takes longer than expected compared to on-premises. We achieve the same tasks within 15 to 20 minutes on-premises.
We tested a backup of six terabytes in cohesivity which takes only 25 minutes for restoring. The same test case in Rubrik takes more than six to seven times longer. This means the on-premises SLA is significantly faster. Currently, we are considering using only snapshot level backup and redirecting SQL backups into cohesive. For BCDR solutions, we are implementing snapshot level backup into Rubrik from West US 2. Currently, we have tested it for DR solutions, not for BAO operations. We are implementing automation, though pipeline setups, data retrieval, and data transformation take considerable time in the Rubrik solution. We continue to explore alternative approaches for achievement.
What is most valuable?
The solution is available in the Azure Marketplace, but approaching directly is more cost-effective. The Marketplace approach incurs additional platform and reporting costs.
We initially built Rubrik at host level and DB level. We encountered latency issues when reverting back, with numerous snapshots available. This resulted in increased costs and occupied spaces. I performed manual deletion of snapshots and verified with the Rubrik team for confirmation.
The GUI reporting functionality lacks flexibility. For instance, obtaining specific server reports considering drive space and backup quantities is not possible, as it only provides overall reporting.
What needs improvement?
It is a mixed situation that varies case by case. I can confirm they are accurate 50 to 60% of the time. The remainder still needs improvement, particularly in providing technical support.
For how long have I used the solution?
I have been dealing with Rubrik solution and implementation for the last two years.
What do I think about the stability of the solution?
The implementation takes approximately one and a half days. The prerequisite dependencies with the cost team site, infrastructure, port opening, and adding the complete Rubrik console module take time, depending on the volume of servers and storage occupancy.
What do I think about the scalability of the solution?
The main concern is latency and the current implementation process. Azure Backup solution offers faster restoration for data over six terabytes compared to on-premises. Complete host level restoration across different cloud subscriptions and domains requires GUI method alignment for a more user-friendly working environment. The automation feature has limitations, particularly with snapshot restoration to other subscriptions, which works in Azure but not in Rubrik.
How are customer service and support?
The implementation process is straightforward with simple clicks, cluster implementation, discovery, and adding components.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I worked with CommVault Backup and IBM. I worked with CommVault from 2015 to 2018 for a major Sony client, but only with on-premises solutions, not cloud platforms. Recently, I started working with Veeam Backup solution in our environment and have gained some hands-on experience.
How was the initial setup?
For use case testing, I performed manual implementation. We have PowerShell scripts available for direct VM attachment and database movement.
What about the implementation team?
I handle infrastructure implementation and configuration of Rubrik. We have configured and implemented Rubrik solution for approximately 300 servers across production and non-production environments, managing database level and snapshot level backups, ensuring SLAs and security compliance.
For Azure Backup, I implemented database level and infrastructure snapshot level backups considering SLA retention periods. Azure provides inbuilt backups with default 34-day retention periods and minimum seven-day periods based on standard premium settings. For infrastructure as a service with SQL applications, we configure using Azure Recovery Service solution. This Microsoft backup solution integrates with Azure Arc for centralized discovery, backup reporting, and configuration.
Which other solutions did I evaluate?
The Rubrik agent installation provides specific server access levels. After installation, we can discover the complete server and configure security and backup retentions. The initial backup configuration is followed by incremental backups.
What other advice do I have?
The solution is straightforward to implement with simple clicks, cluster implementation, and discovery processes. Snapshot restoration to other subscriptions remains a limitation. The implementation can be completed through manual processes or automated scripts. Based on the overall experience, I rate Rubrik 7 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Optimal data security and management achieved with smooth deployment and strong support
What is our primary use case?
I utilize Rubrik in my data backup and recovery processes for backup recovery, disaster recovery, and all types of workloads, including cloud, on-prem, and everything.
What is most valuable?
The solution is easy to manage, provides good ransomware protection, and their features on blast radius and other aspects of ransomware protection are very good.
Rubrik's automation has really impacted my operations positively by providing smooth automation for most backup and recovery tasks.
What needs improvement?
I would improve the cost part of Rubrik; they should improve in that area.
For how long have I used the solution?
I have been using Rubrik for six to seven years.
What was my experience with deployment of the solution?
I have faced no challenges or complaints regarding deployment; it is very smooth deployment.
What do I think about the scalability of the solution?
It is very much a scalable solution. The scalability of Rubrik rates nine out of ten.
The scalability of Rubrik helps to manage data as the company grows. It can scale out horizontally as well as vertically, and the availability of expansion is very quick.
How are customer service and support?
I find the technical support of Rubrik very responsive and helpful, rating them nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
A complete deployment typically takes between two to 48 hours maximum.
What about the implementation team?
The Rubrik support team helps us with deployment.
What was our ROI?
Rubrik provides long-term return on investment for my customers, as well as immediate benefits because of deduplication and compression, drastically reducing the cost on the storage side from traditional to Rubrik. This is a good aspect of this backup solution.
What's my experience with pricing, setup cost, and licensing?
There are no extra expansions or expenses after purchasing the product. They use storage-based licensing, which is good without anything extra.
Which other solutions did I evaluate?
I work with multiple vendors, including all enterprise backup tools such as Cohesity, NetBackup, Veritas, and Veeam.
What other advice do I have?
I plan to expand the number of users for Rubrik in the future. Currently, I have approximately 10 to 12 customers on Rubrik, as we are partners to Rubrik and a service provider, SIS.
I am working with large to medium organizations, not small ones.
Regarding Artificial Intelligence, Rubrik is in the initial phase, and I am expecting more from them. I can give them seven out of ten for their improvements in that area.
I would recommend Rubrik to other organizations because it is easy to install, easy to manage, and very compact in terms of a solution, with good support from Rubrik. These features allow it to match from small scale to large scale customers very easily.
The number of people who usually take part in maintenance from my side depends on the customer size. For large customers, we involve four to five people, but for small customers, one person is enough.
I rate Rubrik eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Provides robust protection with an immutable file system and superior support
What is our primary use case?
Rubrik is an enterprise backup solution that I found useful for large companies needing to back up very large amounts of data. It is especially beneficial for corporations that have thousands of users, as Rubrik is robust enough to handle vast quantities of data backups.
What is most valuable?
One of the most beneficial features of Rubrik is its immutable file system, which makes it immune to ransomware. Even if my network is compromised by ransomware, the file system does not allow overwriting of the backups, ensuring that my backups remain safe. Additionally, Rubrik offers ease of administration with less oversight required compared to other solutions like Avamar.
What needs improvement?
I wish there was more training readily available, not just the expensive classes that require purchasing Rubrik credits. Including packaged training with the product at the time of purchase would be beneficial.
For how long have I used the solution?
I worked with Rubrik at two different hospitals for a total of about five years.
What was my experience with deployment of the solution?
I have not been involved in the initial deployment of Rubrik. When I purchased Rubrik, implementation was included in the price, with a Rubrik engineer handling the setup. Migration of backups from Avamar to Rubrik went smoothly.
What do I think about the stability of the solution?
I have not experienced any performance issues with Rubrik.
What do I think about the scalability of the solution?
Rubrik uses a scale-up architecture, meaning the more nodes I have, the more powerful it becomes. It is highly scalable, evidenced by its ability to handle significant throughput.
How are customer service and support?
Rubrik's customer service is excellent. They offer 24/7 support and even have a dedicated ransomware hotline with a team ready to engage immediately.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously worked with Avamar. I did not make the decision to switch to Rubrik, as that was up to upper management. However, Rubrik offers a superior support model and overall features compared to Avamar.
How was the initial setup?
I have not done an initial setup of Rubrik. The implementation is included with the purchase, and a Rubrik engineer takes care of the configuration.
What about the implementation team?
A Rubrik engineer is responsible for implementation, and there is minimal setup required from my end.
What's my experience with pricing, setup cost, and licensing?
Rubrik is expensive due to its robust hardware, but the costs are justified given the exceptional RPO and RTO improvements it provides.
Which other solutions did I evaluate?
The main competition includes Veeam, Cohesity, and NetBackup, but I believe Rubrik to be the best among them due to its comprehensive features.
What other advice do I have?
Users should utilize the tech support as they are very helpful. Setting up all SLAs correctly is important. Also, it is worthwhile to consider Gartner's evaluations when deciding on implementing Rubrik. I would rate Rubrik a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Efficient live mount restoration and reliable customer support enhance virtualization recovery
What is our primary use case?
I use Rubrik to take snapshots, restore live mounts, and recover VMs that have crashed.
What is most valuable?
I highly value Rubrik for its ability to take snapshots and restore live mounts. When some of our VMs crashed, Rubrik was instrumental in restoring them, which proves its efficiency and reliability.
What needs improvement?
The reporting feature should be improved. I need a better output from the existing reports as they currently do not provide comprehensive metrics.
For how long have I used the solution?
I have experience with Rubrik for six years.
How are customer service and support?
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Commvault a long time ago. At that time, there was no image level backup, such as a snapshot.
How was the initial setup?
The initial setup with Rubrik was straightforward. I received good support from Rubrik during the process.
What about the implementation team?
For deploying, it was not just me. There were a couple of other people involved, and I received support from Rubrik, who assisted with the installation.
What was our ROI?
As of now, I do not see any return on investment, but overall everything looks good.
What's my experience with pricing, setup cost, and licensing?
Rubrik's pricing is a little costly. On a scale of one to ten, I would place it as an eight regarding cost.
What other advice do I have?
I would definitely recommend Rubrik, especially to those using virtualization. I would rate Rubrik a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Backup times have decreased significantly and recovery from ransomware is supported
What is our primary use case?
We use Rubrik for multiple purposes. One is for backups for our VMware environment, our file servers, and our Office 365 environment. Rubrik is a backup solution that also has threat hunting capabilities and live mount capabilities, where we can mount servers in real-time. It provides disaster recovery capabilities and, importantly, helps in recovery when faced with ransomware.
What is most valuable?
Rubrik allows us to delegate tasks to our DBAs so they can restore their own databases, and other departments can restore their VMs independently. It is easy to use compared to our previous solution and allows us to live mount systems for rapid restoration. Since switching to Rubrik, our backup times have decreased significantly, going from two and a half days to one and a half hours for certain systems. Immediately upon deployment, we saw the benefits as backup times were reduced substantially.
What needs improvement?
We're currently working with Rubrik on their Active Directory search. We need more efficient search capabilities that allow searching by last name or login ID. We have an open ticket and are collaborating with Rubrik to improve this feature.
For how long have I used the solution?
We have been using Rubrik for over three years.
What do I think about the stability of the solution?
Rubrik has been stable, and we have not experienced any downtime. Occasionally, there are issues with the hard drives, which can happen with any system.
How are customer service and support?
Rubrik's support has been good, better than many other vendors like Microsoft, VMware, and Dell. When issues arise, we open a ticket and they work through a tunnel to log into their appliances and assist us effectively.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Actifio. We switched because Actifio did not meet our needs. There was an issue with backups, particularly with large systems, which would take two to three days to complete a single backup. Rubrik significantly reduced backup time.
How was the initial setup?
Rubrik provided a 'white glove' service, where engineers came in and completed the installation. It was quick, and we were able to deploy the system in a few days.
What about the implementation team?
Rubrik's team handled the initial setup for us. We did not involve third parties.
What's my experience with pricing, setup cost, and licensing?
The pricing was acceptable and provided flexibility with different types of nodes. We could mix and match to optimize costs for our needs. While some features like Office 365 backups and AD recovery required additional costs, these were necessary for our expanded use.
What other advice do I have?
According to our experience, Rubrik deserves a nine out of ten for its overall performance.
Which deployment model are you using for this solution?
On-premises
Rubrik just works
What do you like best about the product?
Ease of use and scalibility! And has a great set f features.
What do you dislike about the product?
Nothing really - It just works well and have never had a problem
What problems is the product solving and how is that benefiting you?
Data backup and relisiance
Systems Admnistrator
What do you like best about the product?
Very easy to use and setup. Safe guard against ramsomeware
What do you dislike about the product?
Their sql and oracle backup supprt helping our dba to backuo and restore are somewhat limited.
What problems is the product solving and how is that benefiting you?
It allows our agency replace aging IBM tsm. It offers ramsome attack support. It does ok job restoring file for basic user file backup
Fantastic experience with Rubrik
What do you like best about the product?
There is tons of product information and their community is amazing!
What do you dislike about the product?
The service is expensice but the value it provides is excellent.
What problems is the product solving and how is that benefiting you?
Rubrik provides an amazing backup solution that has given our organization a sense of security that was not present with our previous backup system.
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