Papaya Global Workforce Payments
Papaya GlobalReviews from AWS customer
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Helping us engage with new labor markets
What do you like best about the product?
The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.
What do you dislike about the product?
Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.
What problems is the product solving and how is that benefiting you?
Helping us to engage talent in markets where we do not have a local entity
Papaya as PEO Partner
What do you like best about the product?
Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help.
I also love Papaya's Countrypedia. Very useful and insightful!
I also love Papaya's Countrypedia. Very useful and insightful!
What do you dislike about the product?
So far I am happy with the services Papaya Global offers to us.
What problems is the product solving and how is that benefiting you?
Hiring and onboarding employees from different countries is the best help Papaya Global assist us with. They enable us to employ qualified employees from different countries while processing the HR services seamlessly.
Friendly and functional service
What do you like best about the product?
I like the fact that we have a go-to-person who follows us constanly and it feels like she is part of our team. It is a relyable service and it made hiring worldwide easy
What do you dislike about the product?
We had a difficult time while they were going through an internal re-org. But this has been solved now and we are confident to stay with Papaya for many more years
What problems is the product solving and how is that benefiting you?
We can hire globally without needing to think about compliance, finding local partners, or visa issues, as they provide support on all these topics.
The payroll platform is very easy to use and payroll works in the same way for any location, which is a very good thing, if you are hiring all over the world.
The payroll platform is very easy to use and payroll works in the same way for any location, which is a very good thing, if you are hiring all over the world.
Papaya makes Global HR a breeze!
What do you like best about the product?
Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management.
What do you dislike about the product?
The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product.
What problems is the product solving and how is that benefiting you?
Papaya Global literally makes complex and legally-binding global HR management a no-brainer, allowing complete legal financial and HR governance of a global workforce.
Wix subcontractors
What do you like best about the product?
The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!
What do you dislike about the product?
Improve the open invoices to one place instead of in each country
What problems is the product solving and how is that benefiting you?
Hire external employees in locations without sites of our company
Professional, Experience and trusted Employer of Record
What do you like best about the product?
Very quick to respond.
Super compliant with global regulations.
Knows exactly how to engage with in country partners.
Easily approachable
Reliable
Super compliant with global regulations.
Knows exactly how to engage with in country partners.
Easily approachable
Reliable
What do you dislike about the product?
Not much, they are always there to help.
What problems is the product solving and how is that benefiting you?
Hire the best talent who are willing to work from their home country and not willing to move to UAE.
It has significantly helped us to reduce costs by hiring staff from various geographies.
Hire talent in the most compliant way.
Smooth payroll for any specific country.
It has significantly helped us to reduce costs by hiring staff from various geographies.
Hire talent in the most compliant way.
Smooth payroll for any specific country.
One of the worst companies we've done business with.
What do you like best about the product?
At the end of the day our employee did get fully paid. It was only through a lot of work by our employee, including legal counsel, and work on our end. Our termination period was only 30 days which made it easier to leave.
What do you dislike about the product?
Papaya held our deposit return over a month past the due date we agreed on. They have continued withholding a credit memo over 45 days beyond the payment date without reason and have not given a payment timeline. Overall, the communication is abysmal; you must follow up many times and escalate to get an answer.
Our employee consulted with legal counsel because Papaya attempted not to pay out accrued PTO multiple times. We had to review the law in the country because Papaya's local office was not following the law.
Papaya missed invoicing us for a month, causing audit issues and requiring escalation to their CFO. For a while, they insisted we had paid an invoice we never received or paid. Our employee did get paid that month which was a relief.
We've had many, many customer service reps.
Our employee consulted with legal counsel because Papaya attempted not to pay out accrued PTO multiple times. We had to review the law in the country because Papaya's local office was not following the law.
Papaya missed invoicing us for a month, causing audit issues and requiring escalation to their CFO. For a while, they insisted we had paid an invoice we never received or paid. Our employee did get paid that month which was a relief.
We've had many, many customer service reps.
What problems is the product solving and how is that benefiting you?
Doing the bare minimum to hire an employee in Italy. We've moved on to another EOR serving us much better, night and day, in terms of service and transparency. Papaya is significantly overpriced.
Papaya has a v.good model, but to sustain this you need to make sure you have backend resource.
What do you like best about the product?
Employee onboardin and the ability to upload an employee contract, which allow papaya to collect all details.
What do you dislike about the product?
Lack of technical enhancements to the employee profiles
What problems is the product solving and how is that benefiting you?
There are too many to mention, but I think with the right resource support papaya could go really far.
Great Global PEO with white glove services at affordable prices
What do you like best about the product?
The Client Success team who supports me worldwide, not only is their service level great they are humans and adapt to your style to support accordingly.
What do you dislike about the product?
Sometimes it can be a slight admin when Papaya switch between their providers as they continue to improve their services. Nothing major just something you may not face with other providers.
What problems is the product solving and how is that benefiting you?
Global employment, USA/UK Payroll and IC payment systems
Great solution to manage a distributed workforce
What do you like best about the product?
Their SaaS and great CSM make our job of managing a distributed workforce much more manageable.
What do you dislike about the product?
The platform still needs some improvements and automations. There are also limitations on the employee experience you can provide, as it depends on the local partner of each region.
What problems is the product solving and how is that benefiting you?
Thanks to Papaya, we can manage our EOR onboardings and payroll almost seamlessly.
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