Efficient remote file access with robust security features and excellent support
What is our primary use case?
The primary use case for FileCloud is when the customer needs to migrate from a conventional file server, like Windows file sharing, which is only accessible within the office network. Due to the shift to remote work because of COVID-19, more people are working remotely, and companies are applying remote working, necessitating access to the file server even when not physically at the office.
FileCloud enables this remote access without the need for a VPN, allowing users to open the FileCloud application from their endpoint or access the user portal to perform activities such as downloading or sharing files.
How has it helped my organization?
In my experience, implementing FileCloud has enabled us to accommodate the needs of remote working seamlessly.
Employees can access and share files without physically visiting the office, providing flexibility and efficiency in operations.
What is most valuable?
The granularity for the audit log in FileCloud is extremely valuable. It offers administrators visibility into file activities, such as which user accessed or downloaded specific files, allowing us to audit environment activity effectively.
Furthermore, FileCloud includes encryption and a heuristic engine to prevent ransomware uploads and a DLP feature which separates trip main points from a logical perspective.
What needs improvement?
I noticed a feature in competitors that requires two-factor authentication (2FA) for uploading and downloading files in the share folder, which adds an extra security layer. I haven't seen this implemented on FileCloud, and it would add a valuable advantage for security.
Additionally, currently, FileCloud's compatibility for Linux implementation is limited to only Ubuntu or Red Hat Enterprise Server. Expanding compatibility to other Linux distributions could be beneficial for users.
For how long have I used the solution?
I have experience with FileCloud, which is similar to my experience with EPP.
How are customer service and support?
FileCloud's technical support is excellent. They are capable of resolving platform issues efficiently and follow up to ensure issues are resolved, which is one of their best aspects of SLA adherence. I would rate them a nine for any issue.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have also implemented EPP alongside FileCloud.
What's my experience with pricing, setup cost, and licensing?
In some cases, we lose clients to competitors due to pricing, although most wins are based on features, not pricing. Our features are highly suitable to the user platform.
Which other solutions did I evaluate?
Competitors provide some features like advanced user authentication; however, FileCloud features remain suitable for our user platforms.
What other advice do I have?
FileCloud is suitable for all types of industries, including government, financial services, and media. It's efficient for exchanging large files and can replace legacy file server technologies.
I'd rate the solution nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
