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Great SOC 2 readiness experience with best-in-class customer service
What do you like best about the product?
I’m a Drata customer and have prepped for SOC 2 Type 2 with other readiness platforms in the past.
Drata is more automated than its competitors with a much more intuitive UX. They've really thought through what it means to meaningfully advise on security for their customers, rather than simply prepare for audits or adhere to compliance frameworks. With Drata I feel like I have a trusted partner to help me navigate security and compliance.
They also have best-in-class customer success, including access to an auditor to ensure you're doing everything you can to prepare for a successful audit. 10/10 recommend!
Drata is more automated than its competitors with a much more intuitive UX. They've really thought through what it means to meaningfully advise on security for their customers, rather than simply prepare for audits or adhere to compliance frameworks. With Drata I feel like I have a trusted partner to help me navigate security and compliance.
They also have best-in-class customer success, including access to an auditor to ensure you're doing everything you can to prepare for a successful audit. 10/10 recommend!
What do you dislike about the product?
Nothing, honestly working with them is a pleasure - which is the first time I've ever used the word "pleasure" to describe anything compliance-related.
What problems is the product solving and how is that benefiting you?
We are using Drata for SOC 2 Type 2 audit readiness. Drata has helped us prepare for an audit quickly, find an auditor, and develop policies internally that strengthen our overall security posture.
Recommendations to others considering the product:
If you're thinking about using a compliance readiness platform, don't discount the importance of customer success and trusted partnership. Drata really cares about their customers' business outcomes.
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Gamechanger for security compliance
What do you like best about the product?
- Product velocity is awesome; continues to get better quickly
- Really supportive CS program; helped us set up for our SOC 2 effectively
- Good alerting and notifications when things go wrong (e.g. via Slack app) so we can fix asap
- Device agent so our team doesn't have to install or use additional 3rd party MDM software
- The Trust Center / Hub for an overview of security protocols is great to share with prospects and customers
- Auditor app to make it easy for Auditors to get the data and create a report
- Really supportive CS program; helped us set up for our SOC 2 effectively
- Good alerting and notifications when things go wrong (e.g. via Slack app) so we can fix asap
- Device agent so our team doesn't have to install or use additional 3rd party MDM software
- The Trust Center / Hub for an overview of security protocols is great to share with prospects and customers
- Auditor app to make it easy for Auditors to get the data and create a report
What do you dislike about the product?
- Some gaps in automated test coverage means we still need to regulary add and take screenshots
- As normal, some bugs and minor issues in the product, but they get resolved quickly after being reported
- As normal, some bugs and minor issues in the product, but they get resolved quickly after being reported
What problems is the product solving and how is that benefiting you?
- Getting started sooner than expected with SOC 2 audits
- Saving a significant amount of time and effort in collecting the evidence for our audits
- Making it easier to have and get adherence to key company policies
- Helping us formalize and improve our security understanding and posture
- Better visibility and transparency (even internally) around our compliance requirements and status
- Credibility when engaging prospects around our security protocols and practices
- Saving a significant amount of time and effort in collecting the evidence for our audits
- Making it easier to have and get adherence to key company policies
- Helping us formalize and improve our security understanding and posture
- Better visibility and transparency (even internally) around our compliance requirements and status
- Credibility when engaging prospects around our security protocols and practices
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