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Amazing support team and product
What do you like best about the product?
Tech support team is amazing, they follow-up and give resolutions, they go an extra mile to make it easy for us, tools is also very good, overall i am a happy user. Its super easy to implement, their support members are available 24/7, its already very well integrated, and too easy to do it myself.
What do you dislike about the product?
so far nothing, i realy need to think and put something here, may be an example could have been better to help me- link evidence which is failing in monitoring environment, that could have been better.
What problems is the product solving and how is that benefiting you?
Achieving faster compliance means that nearly 50-60% of the work is reduced, and it's altogether 3-4 months of hard and trying work that's completed. Drata allows collaboration and automation to make things easy for everyone.
Drata provided the structure to achieve SOC 2 compliance
What do you like best about the product?
Great support from the Customer Success Manager and team
Strong framework to corral the prep for SOC 2 (and other standards)
Well configured to manage over the long haul - for annual audits and regular re-approvals of controls and policies
Strong framework to corral the prep for SOC 2 (and other standards)
Well configured to manage over the long haul - for annual audits and regular re-approvals of controls and policies
What do you dislike about the product?
A little too complex in a few areas
Hard to save view in some key areas as it always returns to the default view
Hard to save view in some key areas as it always returns to the default view
What problems is the product solving and how is that benefiting you?
Provides structure to organize for security compliance (SOC 2)
Drata is Great with Fantastic Support!
What do you like best about the product?
When it comes to Drata there are two things that have left a lasting impression: continual product improvement and a remarkable level of support.
I've seen Drata push out new features and improvements quarter after quarter, and I am blown away by their growth even after only a year of use. Their "Trust Center" as a resource as well as Docusign and Salesforce integrations help automate and streamline our internal processes.
Above that our CSM, Benjamin Chau, is phenominal. His professionlism, his can-do attitude, and availability makes him stand out against other CS personnel I've worked with in the past. There was more than one occasion Benjamin dropped what he was doing and joined one of our calls without hesitation to ensure our success, making us feel truly valued both as a customer and a partner.
I've seen Drata push out new features and improvements quarter after quarter, and I am blown away by their growth even after only a year of use. Their "Trust Center" as a resource as well as Docusign and Salesforce integrations help automate and streamline our internal processes.
Above that our CSM, Benjamin Chau, is phenominal. His professionlism, his can-do attitude, and availability makes him stand out against other CS personnel I've worked with in the past. There was more than one occasion Benjamin dropped what he was doing and joined one of our calls without hesitation to ensure our success, making us feel truly valued both as a customer and a partner.
What do you dislike about the product?
A small gripe I have is there were some technical nuances that were not clearly mentioned within the help articles when attempting to self-service the SFDC and Docusign connection. This created small hiccups in the integration process, but Benjamin was a strategic partner helping iron our the nuances.
What problems is the product solving and how is that benefiting you?
Speeding up prospective sales cycle by bypassing NDA requirements
very professional, awesome and knowledgeable team
What do you like best about the product?
the automation, similar to monitoring and alerting tool for the controls and tests
What do you dislike about the product?
sometimes yo usee a strange behavior of the application
What problems is the product solving and how is that benefiting you?
walking towards compliance
It was great and my problem was resolved
What do you like best about the product?
It helps to have our compliance data in one place
What do you dislike about the product?
Some times is hard to navigate and to give permission to others
What problems is the product solving and how is that benefiting you?
We have all the list of PCI compliance in one place and is make our life easier to do inspections
Drata
What do you like best about the product?
Support is great and always responsive. The AI responses are good I can contact a person quickly if needed.
What do you dislike about the product?
Navigation and control approval is sometimes confusing.
What problems is the product solving and how is that benefiting you?
Ongoing ISMS managment and multiple frameworks alignment.
Drata Review
What do you like best about the product?
Drata makes it easy to manage all of our policies and security tasks. The team at drata is also incredible helpful and responsive. They're well informed and whenever they don't have an immediate answer to a question, they always follow-up.
What do you dislike about the product?
The Drata platform is constantly improving and sometimes it's hard to keep up with everything the platform has to offer. The support team does a good job ofkeeping us informed but there's always additional things to learn
What problems is the product solving and how is that benefiting you?
Drata helps us complete all security and cloud compliance tasks. This helps to improve efficiency across the team and ensure we're always compliant.
Terrific Service from Terrious
What do you like best about the product?
Their support team - in particular Terrious. He really went the extra mile in provider support for a request which wasn't the most straightforward.
What do you dislike about the product?
Can be complex to work with till one figures out how to use it.
What problems is the product solving and how is that benefiting you?
Provides 1 place which takes care of all our compliance needs.
Customer service is incredibly helpful
What do you like best about the product?
If you have any issues, whether that be compliance related, or platform related, their customer service team is really attentive.
What do you dislike about the product?
Some of the integrations don't work the way I assumed they would but this could also be due to limitations of the products/companies we are integrating with Drata.
What problems is the product solving and how is that benefiting you?
Keeps our information safe and in one place for SOC 2/GDPR compliance.
Helpful platform for building out our CMS
What do you like best about the product?
The ability to incoprorate goals, such as SOC-2 compliance, and maintaining dashboards that can quickly showcase our status to compliance with each.
Also thankful for the support that's available in the form of live chat & the recurring webinars to assist users.
Also thankful for the support that's available in the form of live chat & the recurring webinars to assist users.
What do you dislike about the product?
Some of the controls can be a bit confusing if they are tied to several different tests. Sometimes unsure on how to modify certain components like controls, tests, and policy groups.
What problems is the product solving and how is that benefiting you?
Housing policies & procedures; vendor management; SOC-2 compliance readiness;
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