What do you like best about the product?

We are currently a team of 6 analysts who use Zendesk on a daily basis. What impresses me most about the platform is its ability to organize the activities of our support project, serving more than 3,000 users and centralizing everything in a single environment.

With a clean and intuitive interface, it's possible to build a unified management, integrated with channels such as WhatsApp and Facebook.

The most interesting thing is that by analyzing the data using the Explore reporting feature, I can generate valuable insights for developing new products and business opportunities.

What do you dislike about the product?

I realize that the community here in Brazil is still not as active as that of our competitors. This results in less engagement and also less feedback on improvements.

This week, for example, there was a request for a dark mode interface option. We believe that a stronger community could have a greater impact on the development of the suite.

What problems is the product solving and how is that benefiting you?

Centralization of contacts, volumetric reports and identification of intersections.
The most frequently asked questions could be resolved with clearer and more user-friendly instructions.