For our main use cases for Zscaler Private Access (ZPA), it’s providing us a VPN solution for our clients, connecting to data build resources, and providing them security.

External reviews
External reviews are not included in the AWS star rating for the product.
Enables secure and seamless connectivity for distributed teams
What is our primary use case?
What is most valuable?
It's challenging to explain which features of Zscaler Private Access (ZPA) are most valuable because the main client is the IT department in our company, and we, as DevOps, are deploying this solution as infrastructure for them. From our case, and as I'm familiar with this tool, the most value is the VPN connection because it provides access for all company members to data builds in a secure way.
Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications.
Zscaler Private Access (ZPA) has been very effective in providing operational flexibility during our company's transition to cloud environments, as it helped us significantly, and it was deployed even before we migrated to the cloud itself.
What needs improvement?
Concerning improvements for Zscaler Private Access (ZPA), we have occasional issues, but I don't think they are related to the product itself; they may be related more to infrastructure problems or something else related to the network because it's a network application.
The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this.
For how long have I used the solution?
I have been using Zscaler Private Access (ZPA) for more than three years.
What was my experience with deployment of the solution?
I would describe my experience deploying Zscaler Private Access (ZPA) as very straightforward, but I think it could allow more automatic ways to deploy and configure instead of having to connect to each new instance manually and configure it.
What do I think about the stability of the solution?
We didn’t have any issues with Zscaler Private Access (ZPA)’s stability, availability, or reliability.
What do I think about the scalability of the solution?
I don’t know how Zscaler Private Access (ZPA)’s cloud-native architecture is used for scaling within my company, but we do use something deployed in the cloud, and from my perspective, we only deploy the agent, exactly what we took from the marketplace.
How are customer service and support?
As for support from Zscaler Private Access (ZPA), I might have used it, but it’s primarily handled by the IT team.
Which solution did I use previously and why did I switch?
I know we had something before Zscaler Private Access (ZPA) to address similar needs, but I don’t remember the application name. The decision to move to Zscaler Private Access (ZPA) was possibly because it’s more native in the cloud environment and provides us an easier way to get or configure this.
Which other solutions did I evaluate?
In regard to other solutions I considered before implementing Zscaler Private Access (ZPA), I don’t know because the decision on what to use and what to install came from management.
What other advice do I have?
Regarding the micro-segmentation feature of Zscaler Private Access (ZPA), I can explain less, and I think the IT team who are managing it can explain better.
I don't know how Zscaler Private Access (ZPA) has helped minimize lateral movement within our network because I don't know how to measure this reduction.
Since implementing Zscaler Private Access (ZPA), I've not noticed any changes in the visibility or monitoring of user access patterns because it's not part of our responsibility. We deploy it, and the IT team is configuring and monitoring it, fixing issues if it's working or not.
I'm not familiar with all benefits from using Zscaler Private Access (ZPA) that I haven't discussed, as I am only familiar with the VPN-related functionality and the segmentation which provides granular security access for the clients.
I rate Zscaler Private Access (ZPA) eight out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Empowering secure remote access and control for distributed workforces
What is our primary use case?
The main use cases for Zscaler Private Access (ZPA) include allowing network access. We use it mostly for private laptops and Macs, and we are also using it for communication between EC2s.
I can provide examples of how it has been effective in the organization. We use Zscaler Private Access (ZPA) to control the communication, mostly for the bands and working groups within the organization itself, so we can have complete control of who can access which resources on Amazon.
What is most valuable?
The features I appreciate the most about Zscaler Private Access (ZPA) are that it is very easy to use, and we have Terraform for it, which makes it even easier and very straightforward.
I have utilized the segment feature, and we call it segmentation, though I am not certain if there is a difference between micro-segmentation and segmentation itself.
It has helped my organization in terms of minimizing lateral movement within the network, and I can confirm that.
What needs improvement?
I have not thought about how Zscaler Private Access (ZPA) can be improved, so I do not have any specific suggestions.
For the next release, I hope to see features that would make Zscaler Private Access (ZPA) even better, but I am quite satisfied with the product, so I am unsure if there is anything better they can implement.
For how long have I used the solution?
I have used Zscaler Private Access (ZPA) for two years now, as I have been with the company for two years.
What do I think about the scalability of the solution?
I have not used Zscaler Private Access (ZPA)'s cloud-native architecture for scaling.
How are customer service and support?
I have not had to use their customer service or technical support.
Perhaps our IT department did, but I have not had any issues since then.
How would you rate customer service and support?
Positive
How was the initial setup?
In terms of the setup, I am using Terraform for it, so it is very straightforward. We are using Infrastructure as Code, so I am not certain if there is an interface that can be improved.
What about the implementation team?
I was not involved in the setup as it was implemented before I joined the company.
What was our ROI?
I have found Zscaler Private Access (ZPA) to be very effective at providing operational flexibility during my organization's transition to cloud environments.
Which other solutions did I evaluate?
I do not remember the name of any other solutions that were considered before implementing Zscaler Private Access (ZPA), but there were several POCs conducted before the company decided on Zscaler Private Access (ZPA).
What other advice do I have?
It is pretty straightforward and easy to use. On a scale of one to ten, I would rate Zscaler Private Access (ZPA) a ten.