Azuga Fleet
Azuga, a Bridgestone CompanyReviews from AWS customer
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Love Azuga!
What do you like best about the product?
Azuga is a very useful tool. It helps me locate our technicians when our customers are wanting an idea of how long before they arrive at their appointments. Also, when a customer tries to say that we never showed up or provided a service, we are able to bring up the technician's history to show that they were at the location & the length of time they were at the appointment. It also helps me keep track of the conduct of the technicians on the road, by showing me speed & hard breaks.
What do you dislike about the product?
I have not had a problem with Azuga. It does everything I need it to do.
What problems is the product solving and how is that benefiting you?
I am tracking our technicians to better convey reasonable expectations to our customers. Also, it helps me give feedback to our technicians regarding their driving conduct.
Breadcrumbs are great!
What do you like best about the product?
I like that it leaves a breadcrumb when the engine is turned on or off so you know when someone has arrived at a location or when they left. It also periodically leaves breadcrumbs with a time stamp on longer drives so you can tell when they were where.
What do you dislike about the product?
Sometimes there are glitches as with any software or electronics and it wont send info to the program.
What problems is the product solving and how is that benefiting you?
If a customer says a technician never arrived, or claims they were there for 5 mins and left we can go back and verify that a technician was at their address at such and such a time and was there for 50 mins or whatever happened.
Recommendations to others considering the product:
Great for fleet management!
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