Ada - AI Agent
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I love ADA
What do you like best about the product?
I loved the ability to automate around CS inquiries.
What do you dislike about the product?
I disliked how nascent the technology was and it posed some issues with organization.
What problems is the product solving and how is that benefiting you?
We we're minimizing inbound inquiries and it made our ticket volumes decrease.
Fantastic Tool
What do you like best about the product?
Ease of use. Anyone can create and manage content on this bot.
What do you dislike about the product?
The dashboard could use some additional features but I'm sure those will be released soon!
What problems is the product solving and how is that benefiting you?
Internal Bot support
The easiest to work with
What do you like best about the product?
I like the fact that the bot gathers all the similar tickets together based on keywords and hints. It makes my life easier when I need to train the bot to point the customers to specific help articles and resolutions.
What do you dislike about the product?
At this point, nothing much of it is to be disliked, but I wish there was an option to customize a response to a specific keyword when it's mentioned in the chat. I'm not sure if I've seen the feature yet, but if it were there, it would be helpful.
What problems is the product solving and how is that benefiting you?
Ada basically helps our chat support by narrowing down specific requests from customers. If there's something that it can't handle, it routes it to the correct help support agent and that helps us a lot. It helps us automate a lot of tedious processes that all we need to do is provide a resolution once the user reaches us.
Ada Experience
What do you like best about the product?
Seamless experience with very little effort on our side for creating an intent, you don't need to be an experienced programmer to build intents with high-level logic and conditions.
What do you dislike about the product?
Unable to customize reporting features, therefore we need to create new reports in third party software/Google sheets.
Ability to export conversations with variables and more information.
Limitations on CSAT experience as CSAT has a hard time being imported into our CRM (Zendesk), since we don't use its default CSAT survey feature.
Ability to export conversations with variables and more information.
Limitations on CSAT experience as CSAT has a hard time being imported into our CRM (Zendesk), since we don't use its default CSAT survey feature.
What problems is the product solving and how is that benefiting you?
Reduced chat contacts by ~60%, resolving one-shot inquiries and general FAQ questions more easily.
Offering customized information for customers related to orders status, modification, discounts, etc.
Offering customized information for customers related to orders status, modification, discounts, etc.
Recommendations to others considering the product:
I would recommend everyone who is considering using it to go for it, the benefits are quite a lot.
It's a simple system with many useful features and their team focuses a lot on providing support and help with what the system itself may lack depending on your specific use case.
It's a simple system with many useful features and their team focuses a lot on providing support and help with what the system itself may lack depending on your specific use case.
Ada has been a great experience with the hands on help and the gift they sent out!
What do you like best about the product?
I love that I can consult with an Ada team member about any issues.
What do you dislike about the product?
My computer won't let me paste blocks, sadly.
What problems is the product solving and how is that benefiting you?
I am solving problems related to customer experience with the bot and optimation. I have realized that you can easily advertise sales as well.
Ada's flexible system is the swiss army tool of chatbots
What do you like best about the product?
Getting really into the options to create a great chatbot flow.
What do you dislike about the product?
The search facility can require some getting used to requiring trial and error.
What problems is the product solving and how is that benefiting you?
Deflection of customers by presenting them with relevant guides during the ticket submission process.
Easy multi featured chat bot
What do you like best about the product?
Easy to integrate. Intelligent chat bot.
What do you dislike about the product?
Limitations on message organization and UI modifications
What problems is the product solving and how is that benefiting you?
Customer support! Customers can now speak to us at ease and contact us to have their questions resolved
Great System
What do you like best about the product?
Ada is a fantastic system for both Customers and the Company. The Bot builder is so easy to use and the functions enable us to customise it to fit our business perfectly to ensure that the flows are relevant and helpful for our customers. The Ada support team are very helpful and always on hand to answer questions and the built in reporting tool is perfect to help ensure that our customers are getting the most out of our Bot as well as ensuring that the consumer experience is always a positive one.
What do you dislike about the product?
We have not found anything that we dislike whilst using Ada.
What problems is the product solving and how is that benefiting you?
Customers are getting quicker responses to their issues from the Bot which is lowering our incoming call and email queues, it provides quick first time resolutions or alternatively creates the needed tickets on Zendesk to ensure our customer contacts are assigned to the relevant teams to deal with as quickly as possible.
AI Chat bot
What do you like best about the product?
The implementation team is hands on and we had a lot of great support getting started with Ada
What do you dislike about the product?
It takes a while to see positive results
What problems is the product solving and how is that benefiting you?
Aiming to reduce the amount of cases our team needs to intervene on and hoping to help serve customers while our team is off hours or out of office
ChatBot Manager Review
What do you like best about the product?
Integration features, adding API to the chatbot, building blocks are handy to build the chatbot like the best customer support we have.
What do you dislike about the product?
Limitations on extracting raw data for reports and filtering the data with variables will help too.
What problems is the product solving and how is that benefiting you?
Helping chatters or customers with their inquiries. ADA has a lot of features that are useful and relevant in resolving or helping out chatters.
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