Ada - AI Agent
AdaReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
155 reviews
from
External reviews are not included in the AWS star rating for the product.
Helpful platform
What do you like best about the product?
Ada helps contain a large quantity of our customer support teams tickets.
What do you dislike about the product?
I cannot think of anything that I dislike
What problems is the product solving and how is that benefiting you?
Our team is saving time on questions that the bot can easily address
Intuitive Design & Immediate Results
What do you like best about the product?
The backend is straightforward for bot managers and doesn't require any prior coding experience. The ADA customer support team has always been there when we have questions and will usually get our problems solved within one to two business days!
What do you dislike about the product?
I have no dislikes about the current state of ADA. There are minor bugs here and there that the team is aware of, but a hotfix is usually right around the corner!
What problems is the product solving and how is that benefiting you?
ADA is helping us solve a couple of problems, but the biggest one is that we now have the capacity for guided shopping! With proactive campaigns & our navigational flows, we can help guide shoppers to the collections or products they need and have received positive feedback about the experience.
Game changer
What do you like best about the product?
The fact that its really simple to get familiar with the plateform and set up
What do you dislike about the product?
Two major features are missing: Each language to get their own keywords and on mobile SDK trigger specific answer depending of the screen your at
What problems is the product solving and how is that benefiting you?
Be able to assist 24/7, most increase the user satisfaction, improve our product thanks to the reporting
Recommendations to others considering the product:
If you want to take your support team to the next level, don't wait! The possibilities of configurations once the APIs are connected is endless
One of the best chat bot I've used.
What do you like best about the product?
The documentation and support is pretty good for ADA. We faced a DOM-related issue, and the support team readily hopped on a call with me and helped me with the issue.
What do you dislike about the product?
There are few bugs that aren't resolved yet(nothing major).
What problems is the product solving and how is that benefiting you?
At any given point of time, whether the user is logged in or not, it guides the user to get the correct information or channel them to customer care.
Convenient and intuitive chatbot solution
What do you like best about the product?
Creating new answer titles, adding training questions and settings are pretty intuitive and convenient
What do you dislike about the product?
It is not as customizable/ flexible compared to other solutions
What problems is the product solving and how is that benefiting you?
Reduce the need for live agents
Happy to have this partnership
What do you like best about the product?
The quick and easy way to set up responses
What do you dislike about the product?
We were unable to copy API test.
it'd be nice if you have a app notifications, payment date calculation and general save and publish button.
it'd be nice if you have a app notifications, payment date calculation and general save and publish button.
What problems is the product solving and how is that benefiting you?
Cancellation account flow! Now our users can cancel their account on the app, so they don't call to us.
Recommendations to others considering the product:
I recommend an Ada as it is an easy platform to set up and manage.
Ada Chat Bot Takes Customer Support to the Next Level
What do you like best about the product?
Easily customizable to allowing us to update chat responses quickly to address new issues as they come up.
What do you dislike about the product?
Sometimes the Chat Bot defaults to messaging unrelated to the user ask.
What problems is the product solving and how is that benefiting you?
The bot is being utilized across multiple teams in the company to handle the basic questions that needlessly took so much bandwidth from more complex issues.
Recommendations to others considering the product:
If you need a Bot to help scale your support to the next level, you can't go wrong with Ada.
pretty good
What do you like best about the product?
ease really can build and send live quickly
What do you dislike about the product?
some things are difficult due to block limitations
What problems is the product solving and how is that benefiting you?
cs support routing. routing is pretty successful
Excellent Service With Flexible Integrations
What do you like best about the product?
The service is great, but, the easiest part of using Ada is working with their client success team. The rollout and integration were straightforward. Their team members were skilled and worked quikcly and efficiently. The Ada administration tool is easy to use and is very intiuitive to the business user. Customizing the chat icon was easy and changes can be deployed to the site withing seconds.
What do you dislike about the product?
We did have to customize order lookup for our order tracking integration which we were not expecting to have to customize. But, overall, there is very little to dislike about the Ada service. One thing we struggled with after implementing Ada was a staging environment where we could develop and test changes to the bot without it affecting the running production setup. Once we did get a proper staging environment setup there was no longer a blocker to continuing development post launch using our development environment.
What problems is the product solving and how is that benefiting you?
Using Ada, we resolved a large percentage of chat cases before a call center agent ever needed to get involved. Because of Ada our agents now have more capacity to handle more volume across the other channels they work (phone and email). Simply put Ada frees our agents up for more capacity to work other contact channels.
Recommendations to others considering the product:
For anyone that is offering live chat and is struggling with handling the volume Ada can help mitigate some of that volume.
Wonderful Chat Bot
What do you like best about the product?
Very easy to set up and use. When properly integrated, it saves a lot of money on automating consumer interaction.
What do you dislike about the product?
Takes a little time to understand and get integrated.
What problems is the product solving and how is that benefiting you?
We have saved a lot of money with less
showing 21 - 30