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GlassBox Digital Analytics
What do you like best about the product?
Product is enhanced to capture different events and user interactions on page. It is able to manage Single Page Applications especially using REACT and other new client side technologies. Product libraries are customizable to suit specific functional, security, privacy or compliance. Once product (Gateway) captures data, we have many different way to analyze data in GB (GlassBox) dashboard or export to organization choice of data mart destinations.
What do you dislike about the product?
Product has matured over years, but it evolved from a screen capture and replay analytics. Most of its strong features lies around capturing screen and storing data around screen. if we have some web site which have high user traffic and user replay is not desired, then data capture is more like customizing their JS library. Also GB more suited for internal analytics, but if we like to do any off us marking use case or conversion across website, it needs lot of customization and some case quite limited.
What problems is the product solving and how is that benefiting you?
We started GB evaluation for Session replay use case, but we also wanted to optimize number is JavaScript (Client Side) libraries loading on application page for the purpose of Customer Insight / Web Analytics. And some of GB features were quite suited for large enterprise, when compared to other products we were working. Biggest business feature we realized was ability to capture full page DOM without any customization and any non technical (product person) go and extract information available in DOM, no development required. From technology perspective, its one of rate, good product which is not on SAAS, so we can capture all DATA and then later decide how and where to send. So security and data compliance was less of concern.
Recommendations to others considering the product:
Evaluate your needs and classify them in in course use fo data vs data reconciliation against external systems like AdNetworks, DMP’s etc. Analyze if you need user journey data to stick across devices and different website? Whether your need is to get Analytics data with least development to session replay.
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Unique features add extra value
What do you like best about the product?
Sessioncam has some unique features that set it apart from cheaper competitors. Being able to filter videos based on text seen on screen or text entered is really useful when trying to find specific recordings or quantify issues.
What do you dislike about the product?
The playback UI is a little clunky and it would be nice to be able to tag or organise recordings to find them again.
What problems is the product solving and how is that benefiting you?
Sessioncam is predominantly used to identify causes of user friction and also to quantify the volume of customers who are faced with the same problem.
Recommendations to others considering the product:
Weigh up the value of Sessioncam's unique features before throwing out competitors who often bundle additional tools with session recording.
Analytics made easy
What do you like best about the product?
Graphs are easy to understand and readable. Clear info guides to know what each thing means
What do you dislike about the product?
I wish there was more dynamic graphs. The graphs sometime aren’t changeable with date and time so easily
What problems is the product solving and how is that benefiting you?
Analytics. We are trying to understand our website better. We generally use google analytics, but we want to see what else is out there
Recommendations to others considering the product:
Stick with analytics. However, the support team is very helpful
Provides invaluable information
What do you like best about the product?
Very useful for customer website interaction; you can see where people may be struggling on the website and then adjust your site accordingly to make the experience easier. It helps you discover why certain pages may have high bounce rates or how the site works across many different devices.
What do you dislike about the product?
It does not record every session, which is often a good thing - but on occasion it misses valuable recordings about large purchases which could have provided further information about what they were buying and if they were looking at anything else.
What problems is the product solving and how is that benefiting you?
How customers interact with the website, such as where they are struggling and where improvements can be made - this is all done without relying on people to stop and leave feedback, you can watch for yourself where issues arise.
Recommendations to others considering the product:
If you are curious about how customers interact with your site without directly asking them then this product is invaluable in gathering information about improvements to your site, such as conversion rate optimisation.
Essential tool to understand user experience
What do you like best about the product?
SessionCam offers a unique insight into how users engage with our website. The Customer Struggle score assigned to each session recording is a great help to us as it allows us to priorities which sessions to watch first and also which pages of our site are generating the most issues.
What do you dislike about the product?
Whilst you can gain a lot from watching user sessions, you're unable to fully understand why a user did what they did.
What problems is the product solving and how is that benefiting you?
SessionCam has been a valuable tool in improving the performance of our website and improving our conversion rate.
Recommendations to others considering the product:
HotJar may be better known compared to SessionCam, but I strongly suggest trying out SessionCam.
Easy Find Issues With Your Site Using Sessioncam
What do you like best about the product?
I like that they have a section to show the pages that people most struggle with visiting the site and that recordings are organized by user's struggle score so that I don't have to go out of my way to skip over recordings that don't offer much value.
What do you dislike about the product?
I used to have a problem when I would want to skip to a certain point in a recording and it would just ask me to make an annotation instead of fast forwarding/rewinding but they recently came out with an update to fix this problem so I was happy they listen to their customers because I brought up this issue before. Other than that, sometimes a recording shows a customer is struggle but when I look at it they are just browsing through our products or just reading a product page thoroughly.
What problems is the product solving and how is that benefiting you?
We can see when our site has issues on certain pages that need to be fixed and have learned that our checkout page causes the most issues because of people's tendency to not fill out things in the order needed for a 1-page checkout
Recommendations to others considering the product:
Although they offer training on how to use session cam, I found it easier to learn by just going in there and playing around with all the features. I haven't taken advantage of all the features they have because our use of this program may be different than other companies but they do offer a lot.
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