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Probably the best and most advanced session replay tool on the market
What do you like best about the product?
We loved the granularity of the reports and the journey tracking of the users inside the application. Glassbox also has a product for the mobile application that it's extremely useful if your company owns a mobile app.
I have also found the Glassbox support team very professional and helpful.
I have also found the Glassbox support team very professional and helpful.
What do you dislike about the product?
The only thing that could be a minus is that sometimes it is difficult to find the proper functionality inside the glassbox console due to its complex features. I think the team can work a bit on the UX/UI design of the console
What problems is the product solving and how is that benefiting you?
- understood how visitors use our website and where they have issues with conversion
- understood mobile app flow and usage
- understood mobile app flow and usage
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The best tool for working on your site!
What do you like best about the product?
I use Glassbox to find the errors in our site which are due to errors in our web pages or in our mobile application Glassbox delivers us where all the issues are happening and in what order we need to take care of them. This is a major time saver for us. theit suppot team is great to work with as well and they always come up with new ideas on how to get more info
What do you dislike about the product?
New releases come very often and it takes us time to understand what's new.
What problems is the product solving and how is that benefiting you?
Locating and solving errors. understand where and why users are leaving our site.
Glassbox - Next-gen CX tool,Key Feature - Session Replay (best in industry).
What do you like best about the product?
Session Replay, and Glassbox Reporting suite.
What do you dislike about the product?
they are focusing more on cloud customers, they should focus equally on their On-Prem customers also.
What problems is the product solving and how is that benefiting you?
Customer Experience issues, with awesome session replay.
Positive experience with Glassbox (large financial institution) mobile/web, internal/customer facing
What do you like best about the product?
Brilliant CTO
Modern technology stack
Both network capture and client-side capture
Modern technology stack
Both network capture and client-side capture
What do you dislike about the product?
release quality, since they are adding new features and improvements quickly
What problems is the product solving and how is that benefiting you?
Most importantly, reduced mean time to repair (MTTR) for application issues, for both internal and external customer applications.
Feedback
What do you like best about the product?
The ability to visualize data quickly and ability to view sessions for all of our customers.
To add: great support from glass box team
To add: great support from glass box team
What do you dislike about the product?
Not able to run web reports for more than a month
What problems is the product solving and how is that benefiting you?
Creating various reports for
Executives
Executives
Simply love this tool!
What do you like best about the product?
With Glassbox I can very easily find all web sessions where users are experiencing issues. I can find these sessions based on any parameter, which means it takes me no time to understand where the problem is. It's very simple to create reports and journey funnels. The journey map is also a very cool tool as it tells us where users are leaving our website and why. Support is great as well
What do you dislike about the product?
it takes time to get used to the look and feel. But once you get it - its very powerfull.
What problems is the product solving and how is that benefiting you?
Identify site issues, how clients are using the site and what is impacting their behvaiour
Recommendations to others considering the product:
Spend time with the Services team, they know their stuff
Super tool for campaign and lead generation!
What do you like best about the product?
I have been using Glassbox for some time now to understand how our campaigns are working. It's powerful as it tells me not only where my users are leaving but why (like promo codes not working or broken links) .we spend a great deal on campaigns so understanding why some are working and some are not is very important.
What do you dislike about the product?
I use this tool for anayzing our camapgins - so from my perspective it does all that it promoised
What problems is the product solving and how is that benefiting you?
Understanding where users are leaving their web sessions and why. quickly locate the area in the sessions where there is a problem and solving the issue quickly
Recommendations to others considering the product:
Integrate with your campaign tools and web analytics tools like Google Analytics. they work very well togeather
AA++++ Great!
What do you like best about the product?
Interaction and innovation on all the different departments that involves many departments!
What do you dislike about the product?
So far we have not found any dislike! We believe the solution is excellent!
What problems is the product solving and how is that benefiting you?
All digital interactions!
Best solution to understand online behaviour
What do you like best about the product?
Easily identified issues when they occur and help different areas of the company, from IT, to user experience, customer experience and marketing. ROI is also easily understood and you can impact several economic KPIs to increase online business and improve customer experience.
What do you dislike about the product?
So far so good! I believe that every company investing in digital transformation should address Glassbox as one of its main partners.
What problems is the product solving and how is that benefiting you?
I can link information about IT, online customer experience and user experience in one platform.
Demo review
What do you like best about the product?
Digital replay is very impressive, segmentation is strong
What do you dislike about the product?
Very insightful and intuitive. Good interface
What problems is the product solving and how is that benefiting you?
Customer struggle
Recommendations to others considering the product:
Invest the time - great solution
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