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Excellent reporting based on client actions
What do you like best about the product?
Love the way to easily integrate within an application by means of including links to JavaScript files
What do you dislike about the product?
Environment based url can be better managed. External file link clicks were tough to get recorded
What problems is the product solving and how is that benefiting you?
Recording client actions and getting to know each click in a particular user session thereby giving insight to product user experience
Recommendations to others considering the product:
You will love the tool once you integrate by exploring it's enormous capabilities when your watch the replay sessions
Easy to use - its not the data, its the insights
What do you like best about the product?
Integration with Adobe
Reporting capabilities, dashboards and filtering
Recording of sessions – to be able to see exactly what the customer sees and does
Search capability of the sessions
Ease of use in setting up funnels and notifications
Timeline with the built in indicators of where the struggles are and type of struggle – tells us where the problem is instead of us having to go hunt for a problem
Reporting capabilities, dashboards and filtering
Recording of sessions – to be able to see exactly what the customer sees and does
Search capability of the sessions
Ease of use in setting up funnels and notifications
Timeline with the built in indicators of where the struggles are and type of struggle – tells us where the problem is instead of us having to go hunt for a problem
What do you dislike about the product?
Masking efforts take longer than expected.
When combining reports to create tabs similar to Excel, you still have the keep the individual reports (even after adding as a tab), makes the view a little cluttered.
When combining reports to create tabs similar to Excel, you still have the keep the individual reports (even after adding as a tab), makes the view a little cluttered.
What problems is the product solving and how is that benefiting you?
Identifying customer engagement and experience. seeing what's working in our product and what needs to be fixed.
getting insights on usage patterns
getting insights on usage patterns
Understanding where to focus and what to do first
What do you like best about the product?
What I like best about Glassbox is the monitoring and alerting capabilities on top of the session replay.
Easy to deploy and easy to work with - great insights in the data - everything is captured and analyzed.
Easy to deploy and easy to work with - great insights in the data - everything is captured and analyzed.
What do you dislike about the product?
What I dislike is when making a custom attribute, it only works going forward.
What problems is the product solving and how is that benefiting you?
Understanding where to focus, prioritizing what to do first. understanding the business value of journeys where customers engaged and where they are not (and why!)
Great tool to optimize site and understand customer behavior!
What do you like best about the product?
Team support, reports, click map, session view!
What do you dislike about the product?
Search functionality, not intuitive design.
What problems is the product solving and how is that benefiting you?
Understand customer behavior, optimize site
Recommendations to others considering the product:
Get Glassbox support!
Great insights for a data driven approach
What do you like best about the product?
The interface is easy to use, very visual!
What do you dislike about the product?
I'd love to be able to have individual customable dashboards for my team members. I hear they took this feedback on board.
What problems is the product solving and how is that benefiting you?
We did a deep dive of checkout funnels looking at blocking errors and customer struggle.
We also get quarterly shopping insight reports from the team which help with prioritising our workload
We also get quarterly shopping insight reports from the team which help with prioritising our workload
Recommendations to others considering the product:
Great shopping insights tool, vital to our CRO plan
Just what is needed for our CX
What do you like best about the product?
Ready for use to optimize the software stack in the organization
What do you dislike about the product?
Nothing at alll at this stage of the game
What problems is the product solving and how is that benefiting you?
Understanding customer journeys and behaviors. solving CX issues very quickly and getting to the root cause
Great product that has really helped us understand user behaviour & improve the shopping experience
What do you like best about the product?
The ease of use and the ability to drill down on the pages customers struggle most.
What do you dislike about the product?
No complaints. I'm very happy with the platform.
What problems is the product solving and how is that benefiting you?
Optimising the user journey.
Great solution for driving CX
What do you like best about the product?
User friendly interfaces, good pre-built dashboards/analysis tools, very strong and responsive support and account teams. Integrations are very helpful and reliable. Overall insights really help us improve the customer experience.
What do you dislike about the product?
Playback can sometimes load slowly but overall not a big or consistent issue.
What problems is the product solving and how is that benefiting you?
Undersdatnding why customers are acting the way they are, what keeps them egnaged
Great Service
What do you like best about the product?
Very attentive service-oriented. Great attention to our company needs
What do you dislike about the product?
We are only used to the legacy software provided by Session Cam, and still learning Glassbox. It is still challenging to articulate possible issues
What problems is the product solving and how is that benefiting you?
Funnel related issues, issues related to JS errors, correlating customer feedback with sessions
A 'MUST' tool to drive CX
What do you like best about the product?
1)Easy to use tool with clear visualization. 2) “Struggle Pages” provided us the insights on what we need to do more. 3) Recordings replay and sharing allow clear demonstrations of customer pain points. The marketing team and Development team can work together to fix any potential show-stopper.
What do you dislike about the product?
Regarding User/ team management, I would like to have the control to be able to access multiple accounts to one user. This is important for us who have the need to manage multiple sites.
What problems is the product solving and how is that benefiting you?
Team collaboration on CX issues. quickly identifying customer struggles and prioritizing them
Recommendations to others considering the product:
Glassbox team offers great support and knowledge. Use them.
tool is very easy to set up and get going
tool is very easy to set up and get going
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