Deskpro Private
DeskproReviews from AWS customer
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Software with the best customer service for all sizes of businesses and industries.
What do you like best about the product?
The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities.
What do you dislike about the product?
It takes a little while to learn all the functions of the software, but after a few days, my company's staff got up to date and now it's easy to use.
What problems is the product solving and how is that benefiting you?
With the ticketing system tool, you have reduced our response time by keeping our customers happy, and it has also allowed each team member to know exactly what is happening with a customer instead of having to ask before doing something.
Recommendations to others considering the product:
I recommend the DeskPro software has a true business-to-business approach.
Great customer service platform
What do you like best about the product?
It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly.
What do you dislike about the product?
This tool is great for use so I have nothing troubling with it.
What problems is the product solving and how is that benefiting you?
It is a powerful help desk software that is very flexible and is available all the time. Its interface is very easy to use that assist you in understanding its features well. You get the choice for taking the cloud or self-hosted help desk
Recommendations to others considering the product:
It is very affordable and very easy to use. Its installation is also very easy and setup is uncomplex. It is very user-friendly and saves your time so I shall recommend it to all.
Deskpro
What do you like best about the product?
I like you can add your profile pic on the account so customer can see you
What do you dislike about the product?
Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating
What problems is the product solving and how is that benefiting you?
For tech support tech companies, its cheaper for the company
Good helpdesk platform
What do you like best about the product?
-Simple UI
-Integrates with Confluence well, allows for easy linking with system
-Easy ticketing system and works well with other agents
-Integrates with Confluence well, allows for easy linking with system
-Easy ticketing system and works well with other agents
What do you dislike about the product?
-Sometimes buggy/slow
-Lacks some features
-Needs easier/more macro features
-Lacks some features
-Needs easier/more macro features
What problems is the product solving and how is that benefiting you?
-Solving customer problems
-Simplifies ticketing and emailing customers
-Simplifies ticketing and emailing customers
Recommendations to others considering the product:
I recommend it to any company that requires helpdesk software.
Excellent customer support environment
What do you like best about the product?
The cloud support service from Deskpro offers a great support environment that has allowed us, as technical support analysts, to improve the support provided to our customers. It is a very comprehensive software and although it seems complicated to use, it is actually very easy. We find that Deskpro is an excellent software that is complete in all its functionalities, is totally intuitive to use, and the installation process is completely fast.
What do you dislike about the product?
It has so many functions that sometimes I tend to make mistakes, but every day I learn something new about this application.
What problems is the product solving and how is that benefiting you?
Since we started using DeskPRO, we have improved our customer service management and this is excellent.
Recommendations to others considering the product:
It is a very profitable application and has allowed us to meet our business demands. The attention to our customers has greatly improved. The graphical environment is completely user-friendly and can be customized.
DeskPRO review
What do you like best about the product?
The User interface is very easy to use and consumer friendly.
What do you dislike about the product?
However, the UI is also a little bit clunky and outdated. It needs to be revamped.
What problems is the product solving and how is that benefiting you?
I am streamlining communications between different departments. Some benefits that result from DeskPRO are fast and efficient communication.
Easy to use
What do you like best about the product?
The easiness to connect and self explanatory commands.
What do you dislike about the product?
Too many features that aren’t used, perhaps more trainings would help to understand.
What problems is the product solving and how is that benefiting you?
It helps to reduce the response time.
Fair
What do you like best about the product?
DeskPro is a great product to use for businesses, and working in a fast paced environment. DeskPro is reliable, and my company has not had any problems with it.
What do you dislike about the product?
I do not have anything poor to say about this product.
What problems is the product solving and how is that benefiting you?
DeskPro supplies reliable needs for loading data, and transporting files professionally, and safely.
Recommendations to others considering the product:
A reliable service
Intuitive Yet Powerful Online Help Desk Solution
What do you like best about the product?
DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked.
What do you dislike about the product?
Since DeskPRO is in the UK, the customer help desk doesn't seem to be available late in the typical U.S. work day. This isn't a serious compliant, however, as the UK help desk's early morning hours make up for this small deficiency.
What problems is the product solving and how is that benefiting you?
Keeping track of client requests from an easy-to-access online portal. The online help desk portal is branded and allows customers to search a Knowledge Base before opening a new ticket request with us. Everything is provided for one flat monthly fee.
Recommendations to others considering the product:
DeskPRO is a very cost-effective, flexible and yet powerful online help desk solution for all of your staff and your clients.
Deskpro is the tool!
What do you like best about the product?
The best thing I like about Deskpro is how you are able to customize each users views. Each person on our Help Desk Team wants to see different things, and with this software you are able to.
What do you dislike about the product?
The thing I dislike about Deskpto is that some of fields are required and can't change.
What problems is the product solving and how is that benefiting you?
Using the built-in KB is great for helping the users. Also sorting and prioritizing tickets is really good with this software.
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