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Deskpro Self-Hosted

Deskpro

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    Samreen V.

DeskPRO Recommendation

  • November 08, 2017
  • Review provided by G2

What do you like best about the product?
It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience.
What do you dislike about the product?
The color features seemed limited for the Deskrpo; not very smooth transition to setting the text message option.
What problems is the product solving and how is that benefiting you?
Currently using DeskPRO as a software for helpdesk ticketing process which also features to store Frequently Asked Questions (FAQs) in the knowledge base so you can search the database to accurately and timely answer the audience inquiries. Furthermore, if a question is not found in the knowledge base, you will be able to escalate the inquiry to get the appropriate answer as there are many levels of agents options available for the team.
Recommendations to others considering the product:
Cost Effective; limitless user access

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