Arctic Wolf MDR Renforce les Défenses
Qu'aimez-vous le plus à propos de the product?
Arctic Wolf MDR s'est avéré être un atout majeur pour notre organisation et constitue un élément clé de notre programme de sécurité, offrant la visibilité, la surveillance et l'alerte nécessaires, 24/7/365. Arctic Wolf est un complément indispensable à notre petite équipe informatique/sécurité, nous l'utilisons quotidiennement.
Après avoir lancé le POC, nous avons pu intégrer facilement de nombreuses sources de journaux et de données immédiatement et avons vu des événements dans l'après-midi. La plateforme et les alertes sont intuitives et faciles à comprendre.
L'équipe de conciergerie a été formidable pour soutenir notre environnement, répondant aux questions et fournissant un soutien et des mises à jour continus.
Que n’aimez-vous pas à propos de the product?
Il n'y a rien que nous "n'aimions pas" chez Arctic Wolf, quelques ajustements sont nécessaires mais au fil du temps, nous constatons des améliorations continues de la configuration.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Arctic Wolf résout le problème de la surveillance continue où nous n'avons pas suffisamment de personnel dédié pour avoir notre propre SOC ou pour couvrir tous les quarts de travail 24/7/365.
ArcticWolf - Tranquillité d'esprit
Qu'aimez-vous le plus à propos de the product?
ArcticWolf nous donne la tranquillité d'esprit que nos systèmes sont protégés et que nous pourrons maintenir l'activité opérationnelle grâce à la sécurité qu'ils fournissent. Parce qu'ArcticWolf peut collecter des informations de journal de tous nos systèmes de sécurité, ils deviennent la source unique pour connaître les risques au sein de notre environnement.
Que n’aimez-vous pas à propos de the product?
Je voudrais qu'ArcticWolf trouve un meilleur moyen de nous informer des menaces de sécurité. Ces notifications sont actuellement gérées dans le système de billetterie, donc nous recevons des alertes par e-mail sur les mises à jour des tickets de la même manière que pour les problèmes urgents.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Avoir MDR est une exigence pour notre assurance cybernétique, et ArcticWolf remplit ce rôle. Il fournit également des alertes de sécurité avec les fonctionnalités de gestion des risques, nous notifie lorsque les scanners sont hors ligne, ce qui est un indicateur précoce d'un problème à un emplacement de bureau, des alertes d'agent de nos points de terminaison lorsque des risques sont détectés, et ils analysent les fichiers journaux de nos pare-feu et de la protection des points de terminaison.
Offers AI features that help improve detection and response capabilities
What is our primary use case?
In my company, we have our own internal MDR as well. I am a salesperson, so I don't use the tool by myself.
I moved from telecom to IT earlier this year. I am very new to the tool, but it sounds great. For our company's clients, the tool increases visibility over the network. Arctic Wolf Managed Detection and Response plugs well into everything. Being able to have that sort of real-time, twenty-four-by-seven help desk that watches over your network and all your devices in case there is some attack or breach that it can contain is helpful.
How has it helped my organization?
Having or hiring someone locally to do all those things that Active Wolf and their team does would cost so much more for businesses. The tool definitely saves money for our company's customers. I think the tool saves time because the customers do not do much work, like doing certain things manually and going through logs.
What is most valuable?
The solution's most valuable feature is the certainty that someone is watching it, and that is the one key thing that I love about the product. Apart from the tool's own local team, somebody is always watching the tool and reducing any risks. The awareness training and all that stuff are good because Arctic Wolf Managed Detection and Response does it all by building such areas.
What needs improvement?
I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing anymore.
For how long have I used the solution?
I have years of experience with Arctic Wolf Managed Detection and Response. As a salesperson, I am meant to sell it.
How are customer service and support?
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your customers. Arctic Wolf is a global company, so you have to make sure that the customer knows that support will take as per whatever is mentioned in the SLA, which can take three days or whatever. I haven't heard any complaints from my customers about the tool's support team, but nobody is perfect. I rate the technical support an eight out of ten.
How would you rate customer service and support?
What was our ROI?
Considering the number of activities that customers have to indulge in, especially with the increase in attacks in New Zealand, I can say that the tool helps save a time frame of seven days.
What other advice do I have?
Speaking about the product's integration capabilities, I feel that I am probably not experienced enough to talk about it. Arctic Wolf Managed Detection and Response is still quite immature compared to other providers in the market. The tool sort of integrates with a few products, but it doesn't integrate with everything.
The AI-driven tool helps improve detection and response capabilities, but human beings also manage it. You need the best of both worlds because AI can't do everything. One can still get false positives with the tool, so you need a human being. You also need AI to protect yourself against attacks.
I probably haven't had enough experience to give a proper opinion, but with my experience this year, I think it is pretty good for its current market. It plays in both corporate and medium-sized companies and corporate-level businesses. The tool is not meant for an enterprise-sized business since there are other tools like CrowdStrike and Splunk, along with more mature solutions.
I rate the tool an eight out of ten.
A Great Product
What do you like best about the product?
I like our Concierge Security Team the best. They're always keeping an eye out for things, helping us resolve issues, and they reach out anytime there are critical issues.
What do you dislike about the product?
There is no way to see your active feeds. You have to request the information from Arctic Wolf and then it comes in a CSV with minimal identifying information outside of an IP address. It would be helpful to be able to see the feeds, their status, and add some descriptions to them from the dashboard.
What problems is the product solving and how is that benefiting you?
They solving the issue of having minimal staff at our organization with minimal cyber security training. It also helps us with logs without needing to setup and maintain complicated infrastructure.
Meets our needs for PCI.
What do you like best about the product?
Incident Alerts & Security Bulletins regarding critical vulnerabilities have been very helpful.
What do you dislike about the product?
There have been a few instances when it took several tries before they found a resolution to an issue we were experiencing.
What problems is the product solving and how is that benefiting you?
PCI compliance surrounding MDR & Audit/Logging
Gives us an extra layer of protection in our environment
What do you like best about the product?
I like the cloud sensor integration that works with our Office 365 environment.
What do you dislike about the product?
We ran into an instance of high-bandwidth use on a backup cellular internet connection, but we were able to solve it with firewall rules.
What problems is the product solving and how is that benefiting you?
The product gives us insight/reports about traffic/events in our environment. The reporting shows information we probably wouldn't have otherwise. It is a nice additional layer to other security products we have.
Arctic Wolf Keeps their Eye on The Ball
What do you like best about the product?
I enjoy the level of engagement with Arctic Wolf. They appear to be consistently focussed on the cyber landscape, and notifying us when they believe our security posture is vulnerable to it. Relevant threats in the wild are identified and communicated to us on a regular basis. Customer service ethos and high level of professionalism is apparent.
What do you dislike about the product?
I don't have a lot to say on the negative side at this point. We look forward to using the risk management scanner and fine tuning its deployment in our environment.
What problems is the product solving and how is that benefiting you?
We are maximizing our incident response capabilities with respect to threats at our endpoints. WE now look forward to enhancing our vulnerability management reporting.
Easy to maintain solution for educating employees about cybersecurity risks
What do you like best about the product?
The Arctic Wolf Managed Security Awareness program was easy to set up and it's easy to maintain. Educational sessions, quizzes, and phishing simulations are distributed regularly to employees without any action required by our internal IT team. The content is short and engaging, and the information is relevant.
What do you dislike about the product?
Updating the list of employees as folks are hired or termed can be a slow process because we need to send an updated list to the team at Arctic Wolf and they use that to update our information. We cannot customize the phishing simulation templates to tailor the messages to our company or industry - though the emails that Arctic Wolf sends are good examples of phishing. I'd like to see an email client add-on which allows employees to easily report phishing attempts to our IT team. These are minor complaints and Arctic Wolf has stated that they plan to work on these enhancements as they continue to develop the Managed Security Awareness solution.
What problems is the product solving and how is that benefiting you?
The cybersecurity education program we used before was hard to maintain and it was difficult to track employee participation and progress. Using Arctic Wolf's MSA program has made it easier to educate our employees and easier to see where our strengths and weaknesses are. It also frees up our IT team to focus on other priorities.
Recommendations to others considering the product:
Arctic Wolf has been easy to work with and you can tell they care about the success of their customers.
Arctic Wolf in a Law Firm
What do you like best about the product?
The best aspect is the quickness of alerts.
What do you dislike about the product?
Some reports/alerts are challenging to understand.
What problems is the product solving and how is that benefiting you?
We are solving the problem of staying on top of security issues. We have realized the benefits of a safer network.
Recommendations to others considering the product:
Make sure you are prepared to invest the time and effort to get everything set up properly.
Recommended for Everyone
What do you like best about the product?
The tool is intuitive, it has pre-established rules to enable and disable, depending on the requirement for the team, as well as determining an action on the team when that rule is met. Regarding the programming of custom rules, it must be done with the phyton programming language, which costs a bit of work if you do not master programming, in particular, the dashboard gives you an overview
What do you dislike about the product?
I don't think there is a lot to dislike about this product.
What problems is the product solving and how is that benefiting you?
We have had few incidents where we wanted to understand what's going on in the machines. This really helped us identify which machine had what issues.
Recommendations to others considering the product:
I would recommend this to everyone as it is a nice application and easy to Deploy.
