We have implemented ActiveWolf due to its more hands-off approach, suitable for our small IT team without dedicated security specialists.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
278 reviews
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External reviews are not included in the AWS star rating for the product.
Happy client of AWN for many years
What do you like best about the product?
AWN provides a service that we cannot replicate in-house. It fills a gap that is very much needed in today day.
What do you dislike about the product?
I think the email ticketing system needs a makeover to be more user friendly and to get to the important information faster.
What problems is the product solving and how is that benefiting you?
Being able to analyze data and logs that we just don't have the manpower to do.
Impressive security solution
What do you like best about the product?
I've been thoroughly impressed with Arctic Wolf's Managed Detection and Response (MDR) service. Their 24/7 monitoring and proactive threat detection have provided peace of mind for our organisation. The Concierge Team is incredibly knowledgeable and acts as an extension of our internal team, providing us with invaluable guidance and support.
What sets Arctic Wolf apart is their commitment to not just detecting threats but also helping us strengthen our overall security posture. Their platform is user-friendly, and the onboarding process was both painless and seamless.
Since implementing Arctic Wolf MDR, we've seen a significant improvement in our ability to identify and respond to potential threats quickly and effectively. I highly recommend Arctic Wolf to any organisation looking to enhance their cybersecurity defences.
What sets Arctic Wolf apart is their commitment to not just detecting threats but also helping us strengthen our overall security posture. Their platform is user-friendly, and the onboarding process was both painless and seamless.
Since implementing Arctic Wolf MDR, we've seen a significant improvement in our ability to identify and respond to potential threats quickly and effectively. I highly recommend Arctic Wolf to any organisation looking to enhance their cybersecurity defences.
What do you dislike about the product?
Deploying the Arctic Wolf agent to our MacBooks has been a manual process, requiring us to visit each device individually. However, we successfully deployed the Arctic Wolf agent to our Windows devices using InTune.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us with Incident management and proactive threat detection
Used and Approved
What do you like best about the product?
Proactive. They don't just fire fight but look further ahead with lots of calls and engagement.
What do you dislike about the product?
Cost. It is an expensive service but you get what you pay for.
What problems is the product solving and how is that benefiting you?
Arctic Wolf gives us our own security operations center and helps to increase out security posture. We could never house the skills in house that we now have through AW.
Great Product
What do you like best about the product?
It's a one stop shop for all my security and risk needs including security awareness training.
What do you dislike about the product?
I wish the pricing wasn't quite so high.
What problems is the product solving and how is that benefiting you?
Our workforce is on the older side, having peace of mind that security events will be caught by Arctic Wolf and the ongoing Security Awareness Training has been great for us.
Great service for monitoring security.
What do you like best about the product?
Fast notification of events as they happen.
Data and Log visibility through web portal.
Vulnerability ranking.
Ticket response time.
Friendly and Helpful staff.
Data and Log visibility through web portal.
Vulnerability ranking.
Ticket response time.
Friendly and Helpful staff.
What do you dislike about the product?
My only issue is that the scanner can't run on Nutanix AHV
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps us see vulnerabilities in our environment, along with incidents as they happen.
Arctic Wolf MDR Bolsters Defenses
What do you like best about the product?
Arctic Wolf MDR has proven to be a game-changer for our organization and is a key piece of our security program, providing much needed visibility, monitoring, and alerting, 24/7/365. Arctic Wolf is a much-needed augmentation to our small IT/security team, we use it daily.
After firing up the POC we were able to easily integrate many log and data sources right away and were seeing events within the afternoon. The platform and alerting is intuitive and easy to understand.
The concierge team has been great supporting our environment, answering questions and providing ongoing support and updates.
After firing up the POC we were able to easily integrate many log and data sources right away and were seeing events within the afternoon. The platform and alerting is intuitive and easy to understand.
The concierge team has been great supporting our environment, answering questions and providing ongoing support and updates.
What do you dislike about the product?
There is nothing we "dislike" about Arctic Wolf, there is some fine tuning required but as time goes on we are seeing continuous improvements to the configuration.
What problems is the product solving and how is that benefiting you?
Arctic Wolf solves the problem of continuous monitoring where we do not have enough dedicated staff to have our own SOC or to staff all shifts 24/7/365.
Arctic Wolf Partnership.
What do you like best about the product?
Arctic Wolf is a great partner in supporting our IT security mission. They are quick to assist on alerts if we have follow-up questions.
What do you dislike about the product?
Managed Security Awareness lacks the ability to send training message under our company domain causing our employees to question the email as phishing.
What problems is the product solving and how is that benefiting you?
We have regular touch point meets to review our account.
Very user friendly, support staff is very helpful
What do you like best about the product?
Peace of mind and easy to use. Email notifications are sufficient if you organize them coming in.
What do you dislike about the product?
typical upselling, I appreciate knowing a learning of new products but when it doesn't fit its ok to hear no thanks
What problems is the product solving and how is that benefiting you?
is that extra eye out on our network so we aren't relying on our staff to manually monitor things
ArcticWolf - Peace of Mind
What do you like best about the product?
ArcticWolf gives us the peace of mind that our systems are protected and we will be able to keep business operational because of the security they provide. Because ArcticWolf can collect log information from all our security systems, they become the single source for knowing risks within our enviornment.
What do you dislike about the product?
I would like ArcticWolf to find a better way to notify us on security threats. These notifications currently are handled within the ticketing system, so we get email alerts on ticket updates the same as an urgent issues.
What problems is the product solving and how is that benefiting you?
Having MDR is a requirement for our cyber insurance, and ArcticWolf is filling that role. It also provides security alerts with the managed risk features, notifies us when scanners go offline which is an early indicator that we have an issue at an office locaiton, agent alerts from our endpoints when risks are detected, and they analyze log files from our firewalls and end point protection.
Hands-off approach works well with monthly security assistance for network
What is our primary use case?
What is most valuable?
The solution works well for our team as it offers a hands-off approach, which we need. The pricing is okay and comparable to other solutions. We value the hands-off approach as we don't have our own security team. We have monthly meetings with them, where they help us secure parts of our network, which is valuable to us.
What needs improvement?
The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.
For how long have I used the solution?
I've used the solution for just over a year.
What do I think about the stability of the solution?
There is not much downtime, however, they are sometimes a bit slow in responding with more information when an issue is flagged.
How are customer service and support?
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their response can be slow when we ask for more information.
How would you rate customer service and support?
Positive
How was the initial setup?
It took us about three to four weeks to bring it live as we had to ship the sensors to different sites. It probably took a month to be fully up to speed, but that was fine because we needed to onboard it anyway.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.
Which other solutions did I evaluate?
We looked at the Microsoft service and another solution, however, I can't remember the name of the latter.
What other advice do I have?
I rate the overall solution nine out of ten.
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