The solution helps monitor our endpoints and network traffic. It alerts us whenever something's going down. It has been pretty helpful.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
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Best in Antivirus
What do you like best about the product?
Individual software-specific installs versions based on different OS like MAC and Windows, threat watches search filtering. Ease of use
What do you dislike about the product?
The Uninstall process takes some time and is not very easy for a beginner. Some IT knowledge necessary
What problems is the product solving and how is that benefiting you?
Keeping our devices clean from malware, virus's etc.
Provides visibility into the environment, responds to threats quickly, and the documentation is pretty good
What is our primary use case?
How has it helped my organization?
The product helps with visibility.
What is most valuable?
The agents that are installed help detect threats. The agents give pretty good visibility into what is happening at the endpoint. The response to threats is pretty quick. Depending on the severity, the team sends an email or gives us a direct call. The weekly and monthly reports through the dashboard are helpful.
What needs improvement?
It will be helpful if the dashboard is more granular. The vendor must allow us to see what they see on their end.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. The product hasn’t gone down since we have had it.
What do I think about the scalability of the solution?
We have around 1000 users.
How are customer service and support?
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's always there to help us.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty straightforward. The documentation is pretty good. I rate the ease of setup an eight out of ten. It is a SaaS solution. Two network engineers can deploy the product. We have network engineers and analysts on our team. We make sure the agents are not degraded. Most of the maintenance is done by the vendor.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty competitive.
What other advice do I have?
I will recommend the solution to others. It provides more visibility into the environment. If the staff is pretty short-handed, it helps out. Overall, I rate the product a nine out of ten.
Excellent Endpoint Security product that revolutionized with Artificial Intelligence
What do you like best about the product?
- The product is very lightweight and is hardly noticeable when installed or analyzing, it barely consumes resources and in this aspect surpasses any other brand.
- Its protection is based more on artificial intelligence residing in the agent and not on virus definition updates like other products in its range.
- It has a management console that is very user-friendly and easy to use and implement.
- Its protection is based more on artificial intelligence residing in the agent and not on virus definition updates like other products in its range.
- It has a management console that is very user-friendly and easy to use and implement.
What do you dislike about the product?
- The Endpoint agent (Cylance Protect) is separate from the EDR agent (Cylance Optics) and must be installed separately, I think this takes a significant amount of time if the implementation is carried out on a large number of devices, and it should improve by unifying the installation packages.
- It does not have installation through unattended deployment, and deployment must be done from other external tools (via GPO if MSI, or through another product that deploys installations).
- It does not have installation through unattended deployment, and deployment must be done from other external tools (via GPO if MSI, or through another product that deploys installations).
What problems is the product solving and how is that benefiting you?
- Protection of equipment (workstations and servers) for small, medium, and large organizations.
- Detailed personalized reports.
- From the EDR, it is used as an Application control by blocking executables.
- Detailed personalized reports.
- From the EDR, it is used as an Application control by blocking executables.
Arctic Wolf: Robustious and TicTac Alert Logic MDR Alternative
What do you like best about the product?
Arctic Wolf allocates all the tools that enables me to seamlessly hunt, detect and eradicate cyber attacks in our systems.
What do you dislike about the product?
I use it as Alert Logic MDR alternative - I only slightly dislike how it lack enough tutorials for the new SIEM feature.
What problems is the product solving and how is that benefiting you?
Help detect, respond, eradicate and recover from an advanced cyber attack automatically.
Unique AI Antivirus
What do you like best about the product?
It can depend on AI and on signatures also. Cybersecurity specialist help is greatful. Easy to use with their support help.
What do you dislike about the product?
Sometimes endpoint has comunication errors.
What problems is the product solving and how is that benefiting you?
Antiviruses that depend on signatures only. Signatures can be not updated and normal antivirus is useless for zero-day danger like unknow virus. Cylance is solving this problem because it depends on AI.
Great solution for endpoints that provide absolute security
What do you like best about the product?
Visbility and easy to understand, investigate issues
What do you dislike about the product?
Actually, the price of the licenses because this solution don't give you a lot of discounts when you exchange of solution.
What problems is the product solving and how is that benefiting you?
When successfully deploying a project, Cylance proves to be useful. In our company, we configure it to analyze everything, which does generate a significant number of alerts. However, with a skilled team, it becomes a valuable tool. The observability it provides is excellent, offering insights into what is happening in our environment. Prior to adopting Cylance, we experienced numerous false alerts, leading to a constant feeling of being unprotected. Since transitioning to Cylance, we can rest assured and sleep better at night.
An easy-to-implement solution for managed detection and response
What is our primary use case?
We use the tool for managed detection and response.
What is most valuable?
The tool's most valuable feature is its ease of implementation.
What needs improvement?
Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement.
For how long have I used the solution?
I have been working with the product for eight months.
What do I think about the stability of the solution?
I rate Arctic Wolf Managed Detection and Response's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has around 450 users who use it 24/7.
Which solution did I use previously and why did I switch?
We were using a product from a local Danish vendor. We switched to Arctic Wolf Managed Detection and Response for cost and capabilities. It offered more features and better support, including superior threat intelligence feeds.
How was the initial setup?
I rate the tool's deployment an eight out of ten, which took nine weeks to complete with two resources. Operational maintenance is relatively minimal and very easy to manage. However, functional maintenance requires a skilled resource like me. The extent of personnel needed depends on the size of the organization. As the organization is not very large, I can handle it independently in my current role. However, I anticipate needing at least five or six people for maintenance tasks in a larger company, such as my previous role. The resource requirement aligns with the company's size.
What about the implementation team?
We did Arctic Wolf Managed Detection and Response's deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a nine out of ten.
What other advice do I have?
Before choosing a security solution, it's crucial to conduct thorough due diligence. Consider factors such as the vendor's approach, strategy, and compliance with data protection regulations like GDPR. Assess the vendor's data centers, their capabilities for shifting data around in case of issues, and their approach to DLP (Data Loss Prevention) detection. Evaluate whether the services offered align with your company's strategy and needs.
Review the different agreements provided by the vendor, including Managed Detection and Response, vulnerability management, and incident response features. Check if your existing cyber insurance can be utilized to cover expenses in case of a breach. Consider whether your organization requires services like vulnerability management and incident response, and choose accordingly.
I rate the product a ten out of ten.
Seamless EDR & endpoint security solution
What do you like best about the product?
The customer support ensure your issue is solved swiftly and effectively. They work 24/7
implementation is easy by a tech savvy person. However, it is not that easy to use by someone without technological knowledge
All the features are security-based. The Analyze CyclanceOPTICS helps you use the management console to querry device data collected by its agent to investigate any security threats and discover any comprise indicators. InstaQuery facet breakdown gives an interactive visual display of the various facets involved in the query so that it is easy to identify and follow the relational path
It enables you to lock an infected device or a potentially infected one, disable its Wi-Fi or LAN network to stop command or control activity, lateral movement of the malware or exfiltration of data.
It helps send actions to devices- here the remote response feature is used to securely execute scripts and run commands.
implementation is easy by a tech savvy person. However, it is not that easy to use by someone without technological knowledge
All the features are security-based. The Analyze CyclanceOPTICS helps you use the management console to querry device data collected by its agent to investigate any security threats and discover any comprise indicators. InstaQuery facet breakdown gives an interactive visual display of the various facets involved in the query so that it is easy to identify and follow the relational path
It enables you to lock an infected device or a potentially infected one, disable its Wi-Fi or LAN network to stop command or control activity, lateral movement of the malware or exfiltration of data.
It helps send actions to devices- here the remote response feature is used to securely execute scripts and run commands.
What do you dislike about the product?
It helps detect all that is deamed malware and provides the right exlusion measure for every detected threat.I
Generally, it has improved from the earlier features in 2020 and what they offer currently is great for various devices. I like it more
Generally, it has improved from the earlier features in 2020 and what they offer currently is great for various devices. I like it more
What problems is the product solving and how is that benefiting you?
It provodes threat detection as well as prevention
Helps identify what is going on with a PC and also helps in resolving the issue.
Since it is a machine learning based approach, it provides real time protection, analytics and results.
It hasped in the deplyment of packages for data collection whereby you are can either use the data collection packages available in the management console or create your own.
Helps identify what is going on with a PC and also helps in resolving the issue.
Since it is a machine learning based approach, it provides real time protection, analytics and results.
It hasped in the deplyment of packages for data collection whereby you are can either use the data collection packages available in the management console or create your own.
Great Service From Arctic Wolf
What do you like best about the product?
I have worked with Arctic Wolf for 6 months in my new position. The security reporting, client support and quarterly reviews have been excellent. The detail in their responses to outstanding questions and issues is consistently delivered. I also appreciate the prompt follow up and genuine insterest in ensuring we have an exceptional cybersecurity coverage.
What do you dislike about the product?
We do not have any issues at this point with the Arctic Wolf service.
What problems is the product solving and how is that benefiting you?
Arctic Wolf provides our detection coverage ensuring our perimeter is actively monitored for any events that could compromise our security.
The best solution!
What do you like best about the product?
The Arctic Wolf product and team are the all-in-one solution to keep your business on the cutting edge. Their attention to detail and coverage rival top-tier vendors in their fields. From the begining of our relationship they have been forthcoming, easy to use, the integration was painless and the number of features available is outstanding. We use it daily and we don't receive extraneous notifications to clutter up our day. Their customer support is quick, concise and to the point with no fluff.
What do you dislike about the product?
There's not a single thing about Arctic Wolf that we dislike.
What problems is the product solving and how is that benefiting you?
Arctic Wolf alerts us to unauthorized logins from countries outside our own for investigation while their concierge team is always available for questions with quick turn-around. While we may not use every single feature provided to us all year round, we have confidence that all of our sites are protected. We also subscribe to their Managed Security Awareness, which is their phishing campaign sim. The educational moments are valuable, quick and to the point, and has raised our phishing probability scores nearly 200%. Our monthly meetings with the concierge team provide insights and suggestions to improve our security posture and are always open to questions and concerns.
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