Thank you Arctic Wolf
What do you like best about the product?
Amazing toolset that is easy to use and understand. Plus, we have regular meetings with our team to understand how we can better harden our systems.
What do you dislike about the product?
The only downside I can think of is we that we have increased awareness so we now know what more work needs to be done.
What problems is the product solving and how is that benefiting you?
Visibility into our risks and suggestions to remediate them. It is also excellent at educating our user community about threats and how to avoid them.
Real-time threat detection has improved with comprehensive asset scanning
What is our primary use case?
One of the things it excels at is flagging vulnerabilities. It scans assets, evaluates the vulnerabilities, and assesses risk scores, focusing on high-risk areas.
It helps to maintain compliance within thirty, sixty, and ninety days as well as, informs us when an asset is out of compliance and the number of days is has been out of compliance. We have agents installed that constantly report back to us from all our data centers. For instance, Log4j and the IBM vulnerability are some issues we've were able to quickly mitigate.
What is most valuable?
Their asset scanning features are a game changer. The entire solution, especially their advanced threat protection recently released, are very effective in helping to mitigate corporate risks. The concierge team is excellent. The Arctic Wolf agents, which are constantly performing scans help to produce almost real-time reporting.
Threat detection is remarkable. Security is everyone's responsibility and Arctic Wolf does an excellent job ensuring the company is trained, sending out timely videos about industry happenings. Their educational materials are invaluable. The content they release is timely, and employee engagement is notably high.
What needs improvement?
The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial.
One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.
For how long have I used the solution?
We have been using Arctic Wolf for a couple of years now.
How are customer service and support?
I would give customer service a ten out of ten.
How would you rate customer service and support?
How was the initial setup?
The initial setup was somewhat complex, once you set up your scanners and deploy the agents, there is mostly like additional configuration required. Labeling assets and identifying whether they are in production, test, or development is necessary, along with manual inputs. During onboarding, asset labeling tagging is crucial to avoid unknowns. We collaborated extensively with Arctic Wolf on configurations, many of which are integrated into recent product releases and updates to their dashboard. In the beginning we had ongoing meetings with the concierge team until we moved to a more scheduled cadence.
What was our ROI?
The services provided by Arctic Wolf are comprehensive. Their training materials and videos benefit the organization as a whole. While similar training is available from other companies, Arctic Wolf's offerings are timely and effective. Employee engagement is high, with a 96% viewing and participation rate for their training materials. The company has achieved strong cultural buy-in.
Which other solutions did I evaluate?
We have discussed their use of AI in learning modules; however, it is not yet heavily integrated into their decision-making processes. While AI may exist in the product to some extent, it does not perform the role of a security engineer.
What other advice do I have?
I highly recommend Arctic Wolf as they excel in ensuring the company is well-trained and updated on industry developments.
Overall, I rate them nine out of ten. Their security threat intelligence and timely security bulletins are excellent. They effectively promote a security-conscious culture, raising the bar for security and threat intelligence.
A truly trusted cybersecurity partner.
What do you like best about the product?
That we, a small company. have access to the tools that Arctic Wolf provides, at an affordable price. We struggled with cybersecurity moniroring for years as it was always way too expensive. Arctic Wolf solved that problem for us! The products are always ecolving as well, it is not a static product suite!
What do you dislike about the product?
That i didn.t sign up with them earlier! I would like to see monitoring of AI events that take place at my company with more detail.
What problems is the product solving and how is that benefiting you?
Prior to Artis Wolf we had little insight into the mounds of event data that we produced, we pretty much ignored it. As a regulated industry, this wasn't great. Now i have a trusted company looking at my logs and more. The reports from the data are well thought out and easy to ready and digest. Which makes it easy to share withthe board!
AWN comprehensive security services are 2nd to none
What do you like best about the product?
· Comprehensive security features and coverage
· Dedicated Concierge team
· Portal and services improvements and added offerings
· Cybersecurity Summit – events and guest speakers are value add
· Customer Roundtables – looking forward to more, when is the next one?
· Resources/Updates/Alerts – daily/weekly reports/emails are helpful and informative
· Security Incidents assistance - timelin, detailed and comprehensive
What do you dislike about the product?
Improve unified dashboard, widget and screens with reporting filters and export options.
What problems is the product solving and how is that benefiting you?
AWN helps us protect our users, digital assets and infrastructure while providing coverage and helping us manage the following security related areas:
1) Potential Data Breaches and Unauthorized Access
2) Malware and Ransomware Attacks
3) Phishing and Social Engineering Attacks
4) Regulatory Compliance
5) Business Continuity and Disaster Recovery
Amazing 24/7 SOC/NOC Support
What do you like best about the product?
Arctic Wolf gives us peace of mind. We know that all of our locations from the network down to the computer level are being monitored 24/7 and we are immediately alerted on any anomalous activity. Arctic Wolf probably saves us from having 3-4 full-time employees to watch all of our traffic and logs.
What do you dislike about the product?
Arctic Wolf is quite pricey. While Arctic wolf does an amazing job, it would be nice if their product was more affordable.
What problems is the product solving and how is that benefiting you?
Arctic Wolf watches all of our networks, servers, and endpoints without us having to worry about bad actors for the most part.
MDR Compliment to Info Sec Program
What do you like best about the product?
I like having a consistant CST team to work with. They get to know you but also have a broad range of experience to bring to the table.
What do you dislike about the product?
When changing technology the telemetry back end of AI learning can be noisy,but managable.
What problems is the product solving and how is that benefiting you?
It offsets the need of having siloed team members that can become stale and or set in their own ways. Broad range of talent and resource pool working on our account in real time.
Have up to 2 years of experience in Arctic Wolf
What do you like best about the product?
Its strong in detection and threat intellegent , its has a good databased for modern IOCs together with detection based anomaly behaviour
What do you dislike about the product?
Its does not support query language for flexable threat hunting
What problems is the product solving and how is that benefiting you?
Vulnerablilties detection and atomatic remidatiom for most vuĺnerabilities
A Reliabley Cybersecurity Guardian
What do you like best about the product?
That, Arctic Wolf offers a rounded suite of security services that work seamlessly together to protect organizations of all scales
What do you dislike about the product?
Cost, fully relying on vendor and customization limitations
What problems is the product solving and how is that benefiting you?
Continuouse Monitoring and Threat Hunting: Arctic Wolf's 24/7 security operations center continuously monitors Anthropic's systems and networks, proactively hunting for and addressing potential threats. This helps to ensure that any security issues that could impact my own performance or reliability are quickly identified and resolved.
Offers AI features that help improve detection and response capabilities
What is our primary use case?
In my company, we have our own internal MDR as well. I am a salesperson, so I don't use the tool by myself.
I moved from telecom to IT earlier this year. I am very new to the tool, but it sounds great. For our company's clients, the tool increases visibility over the network. Arctic Wolf Managed Detection and Response plugs well into everything. Being able to have that sort of real-time, twenty-four-by-seven help desk that watches over your network and all your devices in case there is some attack or breach that it can contain is helpful.
How has it helped my organization?
Having or hiring someone locally to do all those things that Active Wolf and their team does would cost so much more for businesses. The tool definitely saves money for our company's customers. I think the tool saves time because the customers do not do much work, like doing certain things manually and going through logs.
What is most valuable?
The solution's most valuable feature is the certainty that someone is watching it, and that is the one key thing that I love about the product. Apart from the tool's own local team, somebody is always watching the tool and reducing any risks. The awareness training and all that stuff are good because Arctic Wolf Managed Detection and Response does it all by building such areas.
What needs improvement?
I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing anymore.
For how long have I used the solution?
I have years of experience with Arctic Wolf Managed Detection and Response. As a salesperson, I am meant to sell it.
How are customer service and support?
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your customers. Arctic Wolf is a global company, so you have to make sure that the customer knows that support will take as per whatever is mentioned in the SLA, which can take three days or whatever. I haven't heard any complaints from my customers about the tool's support team, but nobody is perfect. I rate the technical support an eight out of ten.
How would you rate customer service and support?
What was our ROI?
Considering the number of activities that customers have to indulge in, especially with the increase in attacks in New Zealand, I can say that the tool helps save a time frame of seven days.
What other advice do I have?
Speaking about the product's integration capabilities, I feel that I am probably not experienced enough to talk about it. Arctic Wolf Managed Detection and Response is still quite immature compared to other providers in the market. The tool sort of integrates with a few products, but it doesn't integrate with everything.
The AI-driven tool helps improve detection and response capabilities, but human beings also manage it. You need the best of both worlds because AI can't do everything. One can still get false positives with the tool, so you need a human being. You also need AI to protect yourself against attacks.
I probably haven't had enough experience to give a proper opinion, but with my experience this year, I think it is pretty good for its current market. It plays in both corporate and medium-sized companies and corporate-level businesses. The tool is not meant for an enterprise-sized business since there are other tools like CrowdStrike and Splunk, along with more mature solutions.
I rate the tool an eight out of ten.
Great product and plays well with others
What do you like best about the product?
Fits very well with my other cyber security products and does not fight.
What do you dislike about the product?
What is not to dislike. It all works with other products.
What problems is the product solving and how is that benefiting you?
augments other AV Products.
