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AWN services
What do you like best about the product?
New to AWN. Like their on-boarding and CST. They help us go live within one month.
What do you dislike about the product?
Multiple console to manage. It would be nice all in one.
What problems is the product solving and how is that benefiting you?
Nothing so far.
AWN protection
What do you like best about the product?
Deployment was easier than expected. AWN is able to ingest the log information from our ISP firewalls and give us feedback to request further adjustments from our vendor. Their Concierge team coverage, support, and response are optimal for our IT department. Quarterly reviews with our account manager and analyst help us to stay on track with our initiatives. A plethora of reports assists in presenting our department position when it comes to security with senior managers and our insurance company.
What do you dislike about the product?
The dashboard risk management GUI still could improve areas like whitelisting/blacklisting IPs.
What problems is the product solving and how is that benefiting you?
Discovering the lack of security patches on third-party devices on the network. Moving the reluctant devices to a separate VLAN and contacting the vendor's tech support has helped not only upgrading the devices but to rewrite our renewal contracts with them. Also not having to review the condition of endpoints throughout the day give us time for other projects. The ability to isolate a device from the network when the agent detects an abnormality without human intervention during off-hours is great.
Great product
What do you like best about the product?
Fairly simple implementation. Great onboarding team that walked me through the whole process. Took a few weeks to be up and running with sensors and agents installed acorss the network.
What do you dislike about the product?
There has got to be a better way to do reporting than forcing me to login and download PDFs one by one.
What problems is the product solving and how is that benefiting you?
As a smaller business, we didn't have the budget to start a security team. Arctic wolf is filling that void and allowing me to focus on the company.
Implementing AW Managed Risk and Managed Detection Response
What do you like best about the product?
They provide a level of knowledge and expertise that we did not internally posses.
What do you dislike about the product?
The implementation process was a little elongated. We needed to work with our Managed Service Partner and a third party hosting provider so that added some complexity and length to the timeline.
What problems is the product solving and how is that benefiting you?
We are still in our implementation phase so nothing as of yet.
Arctic Wolf has been integral in the security overview and management of our small business network
What do you like best about the product?
Reports that immediately tell us when something happens and lets us know what AW is doing to mitigate it.
What do you dislike about the product?
I haven't had any issues with AW so far.
What problems is the product solving and how is that benefiting you?
They manage all our systems for vulnerabilities and all incoming and outgoing traffic for risks.
Great next-gen antivirus product with an easy to use console
What do you like best about the product?
Cylance is an easy to configure antivirus product with a great console. The reporting is great and the threat reports are incredibly thorough. The agent is also very reliable.
What do you dislike about the product?
I don't think the MacOS client is as reliable as the Windows client. We had numerous issues after upgrading to Mojave with Cylance. The issue was fixed with an agent update but that took over a month.
What problems is the product solving and how is that benefiting you?
Cylance provides another layer of defense for our endpoints. We have centralized reporting and oversight with Cylance. We have also been able to tweak the security settings based on departments and users.
Recommendations to others considering the product:
Cylance is a great product and definitely worth the money. You should still pair it with other security solutions (application whitelisting, limiting administrative rights etc).
Excellent Protection
What do you like best about the product?
I like how this software keeps our computers protected. We have had several incidents where we needed this to dig into what was happening on our computers. This helped us drill down and find what was happening.
What do you dislike about the product?
We dont have much control as users but we leave that to our IT personnel. Our than that not much to dislike.
What problems is the product solving and how is that benefiting you?
We are able to have peace of mind that our computers are protected and that if there is something that gets through we can find out what happened. One of the main benefits in this product is how light it is. This does not make our machines run slow like other products.
Seems to work well for Threat Intelligence in our office
What do you like best about the product?
Very simple interface.. does what it is supposed to do.
What do you dislike about the product?
Yet another program running the background
What problems is the product solving and how is that benefiting you?
We had a few malware items get through our Sophos Anti-Virus and so this is a good back up system. To date we have had no more malware or ransomware get through our network
Genial
What do you like best about the product?
i would like to excuse me for my english skills in advance. im german! my favourite thing about cylanceprotectis, that its not blocking every thing im downloading from the internet an it doesnt have interrupting ads i diddnt had any problems with it, it works like a charm
What do you dislike about the product?
i dislike the design mostly i am using programs like excel which are not having such a special design and im often irretated by it
What problems is the product solving and how is that benefiting you?
i dont need to run programs through a sandbox anýmore.
Great protection
What do you like best about the product?
Installation was quick. Building policies and models is a cinch!
What do you dislike about the product?
Not sure I have a complaint. All issues were solved quickly with Cylance's support team
What problems is the product solving and how is that benefiting you?
Needed a good malware service and this is by far the best.
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