We use the solution for SOC and SIEM.
Arctic Wolf Managed Detection and Response (MDR)
Arctic WolfExternal reviews
279 reviews
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External reviews are not included in the AWS star rating for the product.
Piece of mind Security
What do you like best about the product?
White glove service. Dedicated staff always in contact. Ease of dashboard navigation. Integration into our system was seamless. Features from MR to managed awareness. customer support is easy to reach and always helpful
What do you dislike about the product?
Its is not a "dislike" but you do get what you pay for. Artic Wolf's cost corresponds to the service they provide.
What problems is the product solving and how is that benefiting you?
Threat assessment, restricted logins, cyber awareness
When you want to gain your sleep back
What do you like best about the product?
I like having a team that will notify me 24/7 without hiring a team of my own and will contain the issue
What do you dislike about the product?
The security awareness, but they listen.
What problems is the product solving and how is that benefiting you?
Filtering so we don't get alert fatigue and helping me idently issues so we can fix them.
Fantastic addition to our IT Team
What do you like best about the product?
From Sales to Implementation to Support everyone is stellar. Knowing we have a compitent team of engineers assisting and monitoring our systems 24/7 allows us to focus on completing business objectives. Our team communicates with them daily. Integrations were as simple as securely sending over tokens/api configurations through their portal. They do integrate with most of our primary vendors (Crowdstrike, Palo Alto, Azure, M365, etc.) which makes things easier for us.
What do you dislike about the product?
The MR portal needs a major revamp and same with the ticketing systems. From what we can tell, it is being worked on and it's just a matter of time.
What problems is the product solving and how is that benefiting you?
They're monitoring all our systems and authentication to said systems. They're monitoring and notifying us 24/7 as needed.
Helps eliminate the workload on security teams, but the implementation process could be a little more streamlined
What is our primary use case?
How has it helped my organization?
The product has helped me eliminate the workload on my security team.
What is most valuable?
The product provides integrations with several different SaaS applications.
What needs improvement?
The implementation process could be a little more streamlined.
For how long have I used the solution?
I have been using the solution for nine months. It is a SaaS-based service.
What do I think about the stability of the solution?
I rate the tool’s stability an eight or nine out of ten. I haven’t had any issues with the platform.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight or nine out of ten. It is pretty easy to scale it.
How are customer service and support?
The service team is responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment process is not highly complex but could be more streamlined and transparent.
What was our ROI?
I am beginning to see the return on investment because the tool saves me resources. On average, we get a 50% return on investment. We can't completely do away with your SOC team. However, I don't have to hire more people as I scale up. The solution’s service runs 24/7. It definitely takes a load off of me. I do not need a team 24/7.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. It is not necessarily the most cost-effective, but it is not the worst.
Which other solutions did I evaluate?
We evaluated Red Canary and Rapid7. We chose Arctic Wolf because of its pricing and capabilities.
What other advice do I have?
The industry chooses tools that have EDR. People should strongly consider buying the product. Overall, I rate the tool a seven out of ten.
Peace of Mind
What do you like best about the product?
We leverage Arctic Wolf to help covers gaps and do quarterly reviews of our security posture.
What do you dislike about the product?
There's honeslty nothing I can think of at the moment. Maybe a bit more clarity on tickets received?
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps us with detecion and reponsding to events that are deemed suspsicious or unsual. We utltize it so that we can have a better grip on our company's security posture.
Particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team
What is our primary use case?
For anyone with an IT footprint in today's cybersecurity-aware landscape, considering solutions like Arctic Wolf (MDR is vital. It is not just for giants like banks; it is particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team. When your IT environment surpasses about 50 users, that is when the real need for MDR arises. At that point, you start generating substantial security data, and MDR allows you to tap into expert skills to protect your organization effectively.
What is most valuable?
The most valuable aspect of this solution, both for me and my clients, is the managed detection and response component, which is a core feature of the service. However, what sets it apart is the "concierge security team" that provides customers with two dedicated resources for proactive security management. This personalized support, in addition to the 24/7 SOC service, is a significant added benefit.
What needs improvement?
In terms of areas for improvement, Arctic Wolf has been responsive to client feedback. They have addressed issues such as the lack of data exploration tools in the past by implementing solutions that enable clients to better understand the platform's actions. However, to further enhance the service, more integrations with various security tools to improve data ingestion would be beneficial. It is worth noting that I haven't received any negative feedback from clients, so there aren't any specific issues they are unhappy with at the moment.
For how long have I used the solution?
I have been a reseller of Arctic Wolf Managed Detection and Response for over a year.
What do I think about the stability of the solution?
The stability of this solution is robust. It is not a physical product but rather a service, so it doesn't have the potential to go down like a tool or device might. Agents and sensors deployed have failover mechanisms in place to ensure continuous monitoring. 24/7 services are reliable and uninterrupted. In that sense, it is highly stable, given its service-oriented nature.
What do I think about the scalability of the solution?
The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.
How are customer service and support?
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage support as the reseller. As a result, our role in providing technical support is limited. The concierge security team, a part of the managed detection and response solution, actively engages with clients to offer technical support, identify vulnerabilities, and conduct proactive threat hunting. This means we are less involved in the technical support aspects of the solution. I would rate Arctic Wolf's technical support as a nine out of ten. Their 24/7 availability of highly skilled security engineers who are responsive to phone calls and emails is a significant strength, with room for minor improvements but very effective overall.
How would you rate customer service and support?
Positive
How was the initial setup?
In terms of the initial setup, our involvement is limited as Octopus Deploy handles it directly with the client for compliance and confidentiality reasons. However, the feedback we have received about the setup process has been remarkably positive. It is described as a quick and relatively painless process, typically taking around 30 to 40 days. Even for clients in South Africa, the shipment of sensors and equipment arrives within a month, which speaks to the efficiency of the setup. The choice between cloud or on-premises deployment depends on the client's preference. The solution offers virtual and on-premises sensor deployment options. The setup process is streamlined, with an off-site team collaborating with the client's team. The Security Operations Center is in Germany and works closely with clients for efficient implementation. Clients often install the sensors themselves, and the process is straightforward, making implementation easy.
What's my experience with pricing, setup cost, and licensing?
Arctic Wolf's pricing seems reasonable for the value it offers, and I would rate it at a six out of ten. It is not a low-cost solution, but it provides good value for the investment.
What other advice do I have?
Given the absence of complaints from our customers regarding the solution, I would rate Arctic Wolf MDR very highly, perhaps a ten out of ten. It seems to meet our clients' needs effectively.
Which deployment model are you using for this solution?
On-premises
It's not just an excellent solution, but CISO-like staffing.
What do you like best about the product?
The advice, guidance, and professional services that come with the solution.
What do you dislike about the product?
It might be a little expensive. False positives, although they aren't many. Historically, they haven't been able to isolate an infected end point. Can they do that now?
What problems is the product solving and how is that benefiting you?
They observe and report vulnerabilities. They detect suspicious activity, both on our network and within our cloud services.
ArcticWolf Security
What do you like best about the product?
The best part about them is the extra set of eyes that are on our whole environment. They are able to monitor everything. They alert us when someone goes on vacation out of the country (that we may not have been aware of), and are able to lock down a machine should a machine become infected with a very serious virus or Ransomware.
The weekly reports are excellent and something I look at everytime they're delivered. I'm in the portal every day looking things over.
The weekly reports are excellent and something I look at everytime they're delivered. I'm in the portal every day looking things over.
What do you dislike about the product?
SOMETIMES there can be an information overload. A lot of info is never a bad thing, but there can be times where its TOO much.
Integration can be hit or miss based on your environment as well. Sometimes the network sensors can appear offline to home base, when they aren't. Overall, these issues aren't enough to cause major issues though.
Integration can be hit or miss based on your environment as well. Sometimes the network sensors can appear offline to home base, when they aren't. Overall, these issues aren't enough to cause major issues though.
What problems is the product solving and how is that benefiting you?
This service is helping to take the security load off of us. While we do receive some alerts (the out of the box ones from Microsoft 365) they are able to actually get down to the computer level and let us know when there are issues with an actual machine that needs rectifying. This allows us in our department to focus on our primary tasks with the knowledge that ArcticWolf's security team is also looking over our shoulder and keeping an eye on the important security things.
Arctic Wolf is great!
What do you like best about the product?
The portal is easy to navigate, the ticketing system is also very easy to use. The customer server is amazing.
What do you dislike about the product?
That on my Risks you can't see my comments.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is always on the leading edge of detecting threats and staying on top of advising me as a customer.
Steve Vieira, CIO at Charleston Southern University
What do you like best about the product?
Quick response, alwways on top of any anomalies, great reporting, excellent and useful statistics
What do you dislike about the product?
Nothing. Arctic Wolf provides me with the assurane that someone is always protecting our institutional assets.
What problems is the product solving and how is that benefiting you?
Monitoring our network and data center when we cannot being a nine to five shop
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