Suger Cloud Marketplace Platform
Suger IncReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
64 reviews
from
External reviews are not included in the AWS star rating for the product.
Advanced feature set at a great value
What do you like best about the product?
Suger has a very feature rich product, iterates quickly when they can't solve your use case with OOTB functionality, is super responsive to any support needs and deploys very quickly (within days). I can't recommend them enough. We were previously using one of the more well known industry incumbents and weren't super satisfied with their product or service and Suger has been a breath of fresh air and continues to show us that they value our business. We use Suger every day to help automate everything with AWS and it's a real live saver. It's easy to use and link to your CRM.
What do you dislike about the product?
None come to mind. They have a superior product and service.
What problems is the product solving and how is that benefiting you?
Automates sharing opportunities and private offers with the AWS marketplace. Has advanced workflows that we leverage to share certain opportunities automatically with AWs.
Workflow Champion: Suger's user-friendly Interface and superior support make the difference
What do you like best about the product?
From my personal experience, the Suger website is a game changer when it comes to user interface. It's remarkably user-friendly, with all tools clearly displayed on the website. The order creation process is clean and easy to navigate. What makes all the difference is the ability to set up even complex processes. The customer support is equally impressive - communication is clear, and I receive guidance for any issues or questions within a very short period of time.
What do you dislike about the product?
Currently, no. All the enhancements I highlighted have been addressed.
What problems is the product solving and how is that benefiting you?
The integration with other tools makes it easier to identify the status of your orders without navigating to the website. Reminders are sent for every status change, helping you stay aware of any necessary modifications.
A true partner for alliances.
What do you like best about the product?
It's been great working with the Suger team, our teamates associated with the rollout of Suger have had nothing but incredible feedback for their support team. We've enjoyed fast onboarding and Suger was quick to implement. Amazing support and customer service, with white-glove assistance all the way through the process.
What do you dislike about the product?
None so far. It's been a good experience working with Suger.
What problems is the product solving and how is that benefiting you?
Co-sell automation, marketplace transactions can come directly from our sellers. Suger helps us scale our strategy with AWS and with their automation features, we are now reducing day to day activities and workloads.
Highly responsive team has addressed our needs
What do you like best about the product?
- Responsiveness: Suger is highly responsive to all service requests, regardless of their scope. When we don't know how to do something in the product, or with the marketplaces overall, Suger is always there to help
- Time Savings: We've saved significant time deploying two products and two different clouds. I don't have to think about engineering complexity at all, since it just works.
- Time Savings: We've saved significant time deploying two products and two different clouds. I don't have to think about engineering complexity at all, since it just works.
What do you dislike about the product?
- Financial Reporting: Some uncertainty still remains with our accountants on how best to use the marketplaces and Suger for financial reporting, including cost of sales. Some ease of use could be improved here.
What problems is the product solving and how is that benefiting you?
Direct integration with cloud providers for marketplace listings and offers.
Absolute game changer for our team!
What do you like best about the product?
Simplicity, white glove treatment to stand up and connect our instances, SFDC widget for easy deal registrations, automations to SFDC for closed won opps, and most importantly the TEAM!
What do you dislike about the product?
UI could be improved along with the analytics but I don't spend much time with either so its not a high priority for me anyways
What problems is the product solving and how is that benefiting you?
The biggest challenge for us is the time it takes to create and manage deal registrations with our cloud partners. Suger helps automate that whole process to save hours of time each week. This also allows our team to register more opportunities and build a stronger partnership with our cloud partners.
Suger Makes Managing Marketplace Offers Easy and Efficient
What do you like best about the product?
Suger has completely streamlined how we manage private offers on both AWS and Azure Marketplace. The platform is intuitive, saves us time, and removes the complexity we used to deal with when working directly in the cloud portals. The support and guidance from the Suger team is top-notch — they’re responsive, knowledgeable, and always open to feedback. It truly feels like a partnership. We also have it integrated into our other systems like Slack and Salesforce, which makes it even easier to use and track everything in one place. I personally leverage Suger every day — it’s become an essential part of our workflow.
What do you dislike about the product?
There’s really not much to dislike. Anytime there is something that causes friction with the platform, they are quick to update and or fix if needed.
What problems is the product solving and how is that benefiting you?
As someone managing cloud alliances, Suger has been a huge unlock for streamlining our AWS and Azure Marketplace motions. Before Suger, private offers were manual and time-consuming, making it hard to move quickly with partners and customers.
Now, I use it daily to spin up offers in minutes, track status across teams, and keep everything aligned between our internal sales reps and cloud partners. The Slack and Salesforce integrations make it even easier to stay on top of deals.
Most importantly, it’s helped me co-sell more effectively with AWS — I can move fast when an AE is ready to transact, offer flexible pricing, and close loops quickly without waiting on backend ops. It’s become a core part of how we drive marketplace revenue and grow our partnership with AWS.
Now, I use it daily to spin up offers in minutes, track status across teams, and keep everything aligned between our internal sales reps and cloud partners. The Slack and Salesforce integrations make it even easier to stay on top of deals.
Most importantly, it’s helped me co-sell more effectively with AWS — I can move fast when an AE is ready to transact, offer flexible pricing, and close loops quickly without waiting on backend ops. It’s become a core part of how we drive marketplace revenue and grow our partnership with AWS.
High ROI, Suger.io is a game-changer
What do you like best about the product?
What I like best about Suger is how easy it is to use, with an intuitive interface that requires minimal training. The product is constantly improving, with new features every month and a strong roadmap that shows they listen to users. It delivers measurable results quickly, helping us save time, reduce costs, and boost productivity. The ROI was clear within weeks, and the value continues to exceed expectations. Most importantly, the team is responsive, collaborative, and truly feels like a partner.
What do you dislike about the product?
We haven’t encountered any major drawbacks so far.
What problems is the product solving and how is that benefiting you?
Suger is our centralized platform for viewing all marketplace offers along with their usage, revenue, and contract details in one place. It significantly saves time and enhances our operational efficiency.
Key Partner for Console Connect and our Cloud Marketplace onboarding
What do you like best about the product?
We were able to perform tasks within minutes of logging into suger.io. the UI is intuitive and require little guidance. Easy to administrate for our different teams. A simple, clean UI. we were able to quickly implement services.
Suger.io team is proactive and helpful with our onboarding of multiple cloud marketplaces to our hubspot for increasing sales. With their support it has been fast to onboard our cloud marketplaces. they have been dedicated and responsive to enabling us. Very easy team to work with and responsive to our global needs.
we have seen measurable increased revenue and using suger.io has saved us time and money.
Suger.io team is proactive and helpful with our onboarding of multiple cloud marketplaces to our hubspot for increasing sales. With their support it has been fast to onboard our cloud marketplaces. they have been dedicated and responsive to enabling us. Very easy team to work with and responsive to our global needs.
we have seen measurable increased revenue and using suger.io has saved us time and money.
What do you dislike about the product?
We need more cloud Marketplaces incorporated into Suger.
What problems is the product solving and how is that benefiting you?
Marketplace intergration with our Hubspot for deal tracking.
Smooth Sailing
What do you like best about the product?
Easy to onboard, easy to use, great customer support
What do you dislike about the product?
Pricing mdoel needs to stay more grounded- it's shifted quite a bit.
What problems is the product solving and how is that benefiting you?
Selling on all three CSP marketplaces- AWS, Azure, GCP
Suger Supercharged Our AWS Marketplace Success
What do you like best about the product?
“We couldn’t have asked for a better partner than Suger. Their platform simplified the entire Marketplace listing process, and their expert support team went above and beyond every step of the way. Not only did we go live fast, but it also catapulted our strategic alignment with AWS, opening doors to joint initiatives and co-selling. Suger is now a key pillar of our AWS strategy at Storyblok.”
What do you dislike about the product?
Nothing - really can't fault them at all!
What problems is the product solving and how is that benefiting you?
Launching and Driving our AWS Cloud Alliance
showing 31 - 40