I use the solution in my company as an API Gateway and API Manager. We use a few of our products for technical documentation and API Specification, as well as as an API Manager. The rate limiting comes with the tool. It has been a very good product that we have been using for the last few years.
IBM API Connect - Full lifecycle API management
IBM SoftwareExternal reviews
External reviews are not included in the AWS star rating for the product.
Insightful Learnings on APIs
Setup process is straightforward with its solid documentation
API gateway for managing large amount of API's for multiple product
It was a great dealing with.
It was very fast and what i likes is built-in security protocol (OAuth)
Also Best thing is that i can analyze API usage, Errors rates.
Excellent
IBM API Connect
Easy to use and manage API's. Doesn't require much expertise.
Trust the IBM API Connect product for all your API needs in the cloud
Offers API lifecycle management capabilities that can enhance a company's operations
What is our primary use case?
What is most valuable?
The most significant feature that we have been using in the tool in our company is the API Manager because it works like a gateway for APIs, and I think that is the best part that we have been utilizing.
What needs improvement?
The only downside where improvements are needed is probably on the licensing side.
Scalability is an issue with IBM API Connect, making it an area where improvements are required.
For how long have I used the solution?
I have been using IBM API Connect for two years. I am a customer of the tool.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
My company didn't face any sort of major problems running the tool till now. There were some issues in the tool for which we were getting support from IBM, but other than that, the product is stable.
What do I think about the scalability of the solution?
The tool doesn't scale horizontally. I don't think there is a Kubernetes engine implemented in it. You have to include more resources, specifically vertical resources, for it to scale, and that is a hard part to handle.
The tool is basically configured for API, so it receives millions of hits per day. It has thousands of users.
With IBM API Connect, a few people in my company manage it, and a few are its developers. The company itself has around 3,000 to 4,000 people.
How are customer service and support?
The solution's technical support team is good. As I am in Pakistan, we usually get local support here. Engaging someone from IBM takes some time, but otherwise, the support is pretty good as well. I rate the technical support a seven and a half out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
I am unaware of the initial configuration since my infrastructure team was involved in it, and a person from IBM was also helping us.
The solution is deployed on an on-premises model. My company doesn't work with the cloud for security reasons and because of some confidential information.
What's my experience with pricing, setup cost, and licensing?
It is a pretty expensive tool.
The tool is expensive if I consider how products like WSO2 are available in the market. You have pretty much many options in the open-source community, considering how IBM's pricing can be an issue. If you want to scale for more hits per month, although it's an SQL license, you need to buy it from IBM, and it becomes pretty expensive for me. The pricing is pretty high.
What other advice do I have?
API lifecycle management capabilities have enhanced our company's operations, and they weren't hard to manage. When we procured the tool, we received some training from IBM. One was for administrators, and the other was for programmers. It was pretty easy to configure it. The only downside is that it requires a lot of physical resources, so we had to get a few servers to work with it.
The product is not only used in the government sector but also in the telco and banking sectors. It is one of the biggest products that is being used as an API Manager. The other products would be from Oracle or some other renowned vendors. I would obviously recommend IBM if you are going it for a large scale with APIs and if the number of hits is pretty much huge. I would definitely recommend the product to others if the pricing is not an issue.
In my company, we are not using AI with the tool, but it is probably one of the things that is being planned. Until now, AI has not been utilized in the tool.
In my company, we have not explored the tool for any other integrations. We just wanted to use it purely as an API Gateway-based product.
Considering the price factor, support, and stability, I rate the tool an eight out of ten.