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Good product - No support
What do you like best about the product?
I like the cloud based system and the robust reporting options
What do you dislike about the product?
We went through a long drawn out Salesforce implementation and then they dropped off the face of the earth. We have no idea who our account exectutive is.
We just visited their booth at Dreamforce and expressed our concerns. Hopefully it won't fall on deaf ears and they will reach back out and try to repair the relationship.
We just visited their booth at Dreamforce and expressed our concerns. Hopefully it won't fall on deaf ears and they will reach back out and try to repair the relationship.
What problems is the product solving and how is that benefiting you?
Accounting and reporting.
Poor customer service after the sale
What do you like best about the product?
They are wonderful until they get the sale
What do you dislike about the product?
No support after the sale.. Once they were paid no support.. cant even get an email returned
What problems is the product solving and how is that benefiting you?
accounting
Great for SMB
What do you like best about the product?
Easy to use and implement. Quick setup with immediate value
What do you dislike about the product?
Sometimes clunky user interface, weak on managing sales process to get orders into finance
What problems is the product solving and how is that benefiting you?
Moving off Quickbooks, trying to get new metrics
Sage Review
What do you like best about the product?
I really like the simplicity of the design.
What do you dislike about the product?
I don't like that some aspects of sage are not intuitive. Also, I feel like basic customization options don't exist, and they are much needed
What problems is the product solving and how is that benefiting you?
It keeps our accounting very clean and organized. Once you have the training down on Sage, it makes sense
Great financial cloud application, but customizing is a bit challenging
What do you like best about the product?
I love the Intacct mission, their drive that pushes them to change the finance area of business. Going from status quo to truly real-time and anti spreadsheet! The new UI is great and really has a nice modern feel. If you don't need alot of customization Intacct's 'vanilla' app works GREAT!
What do you dislike about the product?
Customization is a bit challenging. Intacct's API is very limited, we've been having a heck of a time trying to integrate with our very custom Salesforce environment. Having said that, there are custom developers out there and also tools like 'Workato' that can help make tying custom installs together.
What problems is the product solving and how is that benefiting you?
Financial account for whole agency.
Recommendations to others considering the product:
If you will be customizing Intacct, do yourself a favor and talk to Workato or a custom developer. :)
Outstanding!
What do you like best about the product?
Love the user friendliness and the ability to configure to meet our needs. Also the quarterly updates that are seamless!
What do you dislike about the product?
Some of the unique keys are the description - so when the description is bad or needs to be updated we have to restart
What problems is the product solving and how is that benefiting you?
Better communication, reporting tools, controls through smart rules, configurability to meet our business needs with dimensions.
Recommendations to others considering the product:
We're delighted to have switched
Mostly effective
What do you like best about the product?
I like that the platform is generally easy to use. Training newbies on it is relatively easy.
What do you dislike about the product?
I dislike that we often have problems with the platform communicating with our other systems. I wish there were more capabilities to change and edit invoices in the accounts receivable section.
What problems is the product solving and how is that benefiting you?
I wouldn't say that we're solving any business problems with this platform. I would say that we're maintaining our business systems with it. I'm not sure that I have found any benefits to using this over other platforms.
Recommendations to others considering the product:
Make sure that this platform works well with your other systems.
Easy of Intacct
What do you like best about the product?
Intacct is user friendly. I started working in the system only 3 months ago but feel it is one of the easier ERP systems I have used.
What do you dislike about the product?
The smart rules and smart events are extremely hard to work with. They are not intuitive and not easy to format.
What problems is the product solving and how is that benefiting you?
No longer having to reconcile bank account outside of Intacct.
I love to work with Sage Intacct professionals
What do you like best about the product?
- Advantage 2017 in Vegas
- weekly phone calls with PM
- weekly phone calls with PM
What do you dislike about the product?
just started the implementation, have not encounter any issue yet
What problems is the product solving and how is that benefiting you?
switching from NetSuite to Intacct, just started the implementation
Powerful, intuitive software
What do you like best about the product?
Intacct is easy to implement and to get your team up to speed. The UI is intuitive. What I like best is the ability to integrate with multiple other software platforms to really customize your financial ERP ecosystem. We are so much more efficient since implementing Intacct and can't wait to see how much more efficient we become.
What do you dislike about the product?
The current report writer is just alright and needs improvement. However, I believe a new report writer is schedule to be released.
What problems is the product solving and how is that benefiting you?
No more paper! We are now paperless, nothing is lost, and everything is held in the system. We can also slice and dice are data in so many different ways allowing the finance team to give our company valuable insight and analysis that we never had prior to Intacct. We have an integration with SFDC so we have eliminated duplicate entry. We also are now able to take on restricted funding because our accounting software can handle the reporting requirements of these donations.
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