What do you like best about the product?

Intacct is a cloud-based, multi-entity, multi-currency solution that could grow with our business very quickly.

What do you dislike about the product?

At times getting support questions addressed can be slow.

What problems is the product solving and how is that benefiting you?

Global consolidations on Sage Intacct is seamless, we no longer have to tracking down exchange rates and daily & monthly tediously currency conversions. Now, we can view current or historical books in any currency at any time.”

Recommendations to others considering the product:

The advantage of Sage Intacct is that we can do all of our financial management remotely, without struggling to get data from any business location . We can review transactions from all entities anywhere, and check trial balances or look at current month spend as activity is being posted, vs. waiting until month-end closing. We also used the attachment for AP,Invoicing,Reconcilation as our primary support for our annual audit. We provided the Accounting Firm access to login and review all the soft copy documentation for the audit. This reducied our audit time by 50 percent in our audir last year.

What do you like best about the product?

Ability to combine statistical information with financial information and the ability to easily create dashboards to provide analysis of information

What do you dislike about the product?

My only issue at this time is that Intacct allows you to designate more than one GL account for the account receivables but when you print the ledger you cannot group or sort by those accounts.

What problems is the product solving and how is that benefiting you?

Ability to import information from other sources and disseminate information.

Recommendations to others considering the product:

Look at dashboards and statistical information

What do you like best about the product?

The way Intacct handles multi-entity transacting is excellent. In addition, the user interface for all functionality is some of the best I've seen. The system is user-friendly and to the point.

What do you dislike about the product?

Would like to see easier ad-hoc reporting.

What problems is the product solving and how is that benefiting you?

Multi-entity transacting and reporting

What do you like best about the product?

Ease of "learning on your own" ability. Easy to navigate and learn the program. I really enjoy the look of it and the ability to find items easily and quickly. The variety of reports are great and you can always customize to fit your needs.

What do you dislike about the product?

The beta program hasn't set in permanently yet.

What problems is the product solving and how is that benefiting you?

Scanning invoices and linking them to their entries help us go paperless and allows us to place paperwork in storage and have less clutter in the office.

What do you like best about the product?

I really love the ease of use when using Intacct. It is very user-friendly!

What do you dislike about the product?

I don't like how there isn't a way to see if you have imported a file for upload.

What problems is the product solving and how is that benefiting you?

We have increased our margins by having less people do the work and using Intacct imports to upload all of our AP.

Recommendations to others considering the product:

Look no where else!

What do you like best about the product?

I like how flexible the program is to use. I like that you can upload CSV batches of invoices and journal entries instead of having to enter each manually. I like how easy it is to adjust errors. The user interface is appealing. It feels modern and fresh.

What do you dislike about the product?

Some of the reporting has extreme limitations. You can create your own dimensions, but it can be difficult to run reports by them. And you have to create custom reports any time you want to sort by a custom dimension.

What problems is the product solving and how is that benefiting you?

We have been solving our work flow issue with Purchasing and Receiving items. Our purchase orders are much better organized now.

What do you like best about the product?

Intacct has helped us install automated approval workflow

What do you dislike about the product?

While the canned reports are nice, the reporting module still lacks some flexibility

What problems is the product solving and how is that benefiting you?

streamline approvals, limit the amount of time between request and approval, realtime status

What do you like best about the product?

#1 - Configurability
- Dimensions
- Configurable and visual dashboards
- Configurable, scheduled emails
- Permissions and contols
- API for pre-configured or custom integrations
- Locked into a small business discount for entirety of the relationship -- 50% discount on some add-on modules or an effective 15% off sticker
- Quickly being able to build out a set of different internal books, like a pro-forma view of what your 2 companies would have looked like financially had they always been 2 companies (not recently split off from 1).
- Great training courses (for an additional fee) and instructors

What do you dislike about the product?

#1 - Expect to spend a lot of time setting up this system -- both with your implementation partner and after. While the system is quite powerful and configurable, someone has to set it up.
- Support often takes 1 week to ping back basic responses that don't address problem; quick to kick back to you without addressing thoroughly or asking good questions to elicit more information
- Finding community suggestions that are:
-- years old
-- on expected features
-- something support referred you to recommends (as though it's a new idea and no one else has asked for it) when there's no solution
- Small business discount maxing out at 3 users -- heavy increase on subscriptions if we expand by one more business user.
- needing to ask to turn on features that are globally helpful, like audit trail or Collaborate
- Some settings are not granular enough, for example turning off an employee type user's ability to email a PO to a vendor while still providing them with related abilities for internal purposes.
- Configurable emails are limited to customers only. No customization on email to vendors.
- Using merge fields is very tedious and time consuming. If you want to build a cover letter to go with those weekly automated emails, forget it. Apparently there was once a Word plug in that assisted with this -- it's stated to be no longer supported but remains downloadable.
- The additional fee for use of APIs and a sandbox environment -- one of the selling points of the system is that it's "built to integrate with other systems" and it's primary function is as the accounting piece. So why not include these features to begin with?
- Other features: Payroll -- We don't use it because it's not offered. Selecting Intacct means you'll need to select a new payroll provider. We opted for ADP to enhance our HR offerings and use this partner's pre-integrated platform to port over weekly payroll activity. This was another big implementation we took on last year. I elected to continue using Quickbooks for payroll the next 2 quarters while we configured this piece after we had Intacct configured.
- Downloading banking activity requires a 3rd party integration, which you'll also need to separately implement with that vendor since Intacct is so highly configurable, mapping to your dimensions isn't standardized.
- There aren't a ton of pre-built reports and building reports, while powerful, is very time consuming.

What problems is the product solving and how is that benefiting you?

- Better segregation of duties through:
-- different user license levels (mail room supervisor entering digital PO request rather than turning in a paper request)
-- very precise granular permission settings on defined roles

Several features we are not using today will be used at a later time. While we implemented the accounting piece of Intacct last year, this was the first of many pieces that we are still custom developing. The purpose for selecting a more powerful accounting system was so that it could eventually serve as the warehouse of financial transactions, business rules manager of financial transaction and for building reports and dashboards for executive overview.

The real intent of moving into Intacct has yet to be realized:
-- integrating with other systems
-- greater visibility into our financial statements for better, faster decision making
I will absolutely update this review if given the opportunity once we have our custom pieces developed and integrated.

Recommendations to others considering the product:

Of course, it's to do your homework. I relied heavily on resources like G2Crowd for pooling together unbiased, education reviews before approaching vendors. Infor was the top contender for an all-in-one ERP before we decided on a best of breed approach.

Have patience in the process. Ask lots of questions. Demo and ask if you can have a login ID to test drive.
Know your requirements. We worked with a local accounting firm for consultation on what we wanted our entire system to do.

Don't neglect doing homework on the support. Don't expect perfection, but know what your deal breakers are. Ask if you can have a community user setup before making a purchase. I'm not sure if that's a thing, but I think you'll be surprised at some quirky little things that you'd expect to be quickly taken care of that aren't. Like an 11 year old "under consideration" request to increase the max logo resolution from 216 x 43 pixels to 300 x 300 pixels -- you'll actually need to remove your logo from all the standard reports or IT WILL print pixelated. This in and of itself shouldn't be a deal breaker, but the small things you expect to be inherited add up. You don't need to come up with an exhaustive list of everything, but you do need to ask lots of questions while you demo.

We LOVED working with Cargas. We worked with excellent communicators and project managers dedicated to keeping us on timeline and budget.

What do you like best about the product?

Sage intacct is easy to use and it can handle multi-currencies and multi-users.

What do you dislike about the product?

Sage intacct cannot closed previous period. For less experiences person, it may post some transactions to closed period.

What problems is the product solving and how is that benefiting you?

It help business to keep up to date accounting record. Also it can set up departments and business line.

What do you like best about the product?

Customizable to fit our business processes. Reports and dashboards are easy to configure. Responsive interface.

What do you dislike about the product?

UI can be confusing for new users. You think a task requires a certain procedure, but then figure out it does not work the way you think it should.

What problems is the product solving and how is that benefiting you?

We have better control now over our financial reporting. The dashboard function has allowed us to quickly access important labor data which allows us to optimize resource loads.

Recommendations to others considering the product:

This is my recommendation for any software changes. List out what you like and do not like about your current solution. Rank those items which are most important, and then work with the current and potential vendor to understand what solution will best meet those needs.