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Customers trust security needs in private cloud with seamless integration and user satisfaction
What is our primary use case?
Our customers in the fertilizer industry use Cisco Duo for their security needs. The solution helps secure access to their private cloud, enabling client VPN and SSL VPN connections with ASA.
What is most valuable?
I find that the client VPN and multi-factor authentication (MFA) features are the most useful. Additionally, I appreciate the adaptive authentication capabilities. Integration with existing security solutions is easy, and the simplicity and user-friendliness of the product have satisfied me and my customers, as evidenced by subscription renewals over the past four years.
What needs improvement?
I think Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive. This change would be beneficial for customers using third-party hardware, as the integration of Cisco software and Cisco Duo subscriptions with non-Cisco devices is currently limited.
For how long have I used the solution?
I have been working with Cisco Duo for the past four years.
What was my experience with deployment of the solution?
The deployment of Cisco Duo is straightforward. It generally takes about two days to complete.
What do I think about the stability of the solution?
I have received no complaints about stability from my customers.
What do I think about the scalability of the solution?
I find Cisco Duo is scalable enough for my customers' needs.
How are customer service and support?
I would rate Cisco's technical support at ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My customers have previously used SafeNet solutions. However, they switched to Cisco Duo because it offers more technical features and is cost-effective.
How was the initial setup?
The initial setup of Cisco Duo is very easy. I would rate the ease of setup as a nine out of ten.
What was our ROI?
Cisco Duo is cost-effective, providing a good return on investment as it saves costs compared to other brands.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable for my customers. The approximate cost is around eighty dollars per user.
Which other solutions did I evaluate?
My customers previously evaluated SafeNet solutions.
What other advice do I have?
If I were to recommend Cisco Duo to my customers, it would be for its cost-effectiveness and user-friendliness, as it offers a lot of features compared to other brands. My total rating for Cisco Duo is ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Starts quickly with quick deployment but needs more support for older applications
What is our primary use case?
What is most valuable?
Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.
What needs improvement?
Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.
For how long have I used the solution?
I have experience working with Cisco Duo for approximately two years.
What do I think about the stability of the solution?
I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.
What do I think about the scalability of the solution?
I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.
How are customer service and support?
I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.
What was our ROI?
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.
What's my experience with pricing, setup cost, and licensing?
I find the pricing of Cisco Duo to be reasonable.
What other advice do I have?
Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
The most seamless 2FA solution we have used
What do you like best about the product?
The best thing about using Cisco DUO is the app. This is a well written and easy to use piece of software which requires minimal end user training and as a consequence there are less end user tickets open for our solutions which are secured with Cisco DUO
What do you dislike about the product?
Some users have complained that they had to install a yet another app for DUO and they requested that the features be combined within another authenticator application or an existing Cisco application
What problems is the product solving and how is that benefiting you?
Prior to DUO we were using single factor authentication which was causing us a real problem with our security.
Secure and Seamless Multi-Factor Authentication
What do you like best about the product?
Cisco duo provides MFA, SSO and more security features.
What do you dislike about the product?
As of now nothing to dislike in cisco DUO
What problems is the product solving and how is that benefiting you?
Duo provides the MFA for the more integrity on the Application, System login and Desktop login and etc, So the unauthorized users will not be authenticated into the network or appliction.
Duo for easy account security
What do you like best about the product?
When you implement several solutions to cCisco Duo, not only you get an easy access to them, but also ease of use.
You dont have to authenticate with all of your solution in browser, if you do one Duo will recognize and not ask for push notification anymore.
You dont have to authenticate with all of your solution in browser, if you do one Duo will recognize and not ask for push notification anymore.
What do you dislike about the product?
Cisco Duo sometimes lags with push notifications to the device.
What problems is the product solving and how is that benefiting you?
Integrating all my buisness solutions in one product for access and authentication.
Annoying
What do you like best about the product?
I hate using Duo. I get the need for it, but hate using it.
What do you dislike about the product?
I hate having to do this for every single program every time I log into something all day long.
What problems is the product solving and how is that benefiting you?
Security
Security measures and seamless updates improve organization
What is our primary use case?
At this point, the primary use case of Cisco Duo is to secure access to systems, applications, and data through multi-factor authentication (MFA), and we use Cisco Duo, which we also provide to other clients. We implemented it and use it ourselves. The IT and finance departments should be involved in the process.
How has it helped my organization?
Simplified Access Management with a centralized admin control, security remote access even with their BYOD etc.
What is most valuable?
All features of the solution are effective, Duo supports BYOD policies by allowing users to authenticate securely from their personal devices. This flexibility allows employees to work from anywhere while ensuring that only secure devices can access corporate data. This has been very effective for our organization, and we have not encountered any issues. We use Cisco Duo and provide it to our clients as well. We implemented it and also use it internally. The IT and finance departments should be involved.
What needs improvement?
I found some issues yet do not remember them specifically. There was an project requirement related to facial recognition integration imbedded in duo.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The stability of the solution is okay. We have not found any issues.
What do I think about the scalability of the solution?
Until now, we did not find issues related to scalability as we did not implement the solution at a large scale.
How are customer service and support?
The customer service is okay. However, the response time could be faster.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup consists mostly of demos, so it is not very hard to implement.
Additionally, there is also online support available. The setup took around a week, depending on how big the infrastructure is.
What's my experience with pricing, setup cost, and licensing?
The setup cost is reasonable, estimated at around six euros per month.
What other advice do I have?
We did not find any issues. The clients who want to acquire this product need to change something in the security infrastructure by implementing MFA security authentication, like Duo, and so on. My overall rating for the solution is ten out of ten.
Which deployment model are you using for this solution?
On-premises
Cisco duo
What do you like best about the product?
It help to configure two factors authentication IT easy to manage
What do you dislike about the product?
There is no documentation how we will integrate duo with openldap
What problems is the product solving and how is that benefiting you?
We are using for mfa it's very beneficial for user authentication
My experience with Cisco duo
What do you like best about the product?
This is one of the safest and user friendly MFA solution in the market. This is straightforward and user friendly that makes authentication easy for end users and the it admins. It provides strong security. It is highly adaptable and provides multiple choices of authentication like duo push, OTP, tokens and bio metrics. It's ease of integration and scalability.
What do you dislike about the product?
Cisco duo is a solid MFA solution and is one of the best in the market, however the only thing I dislike is the limited offline options despite of multiple online options.
What problems is the product solving and how is that benefiting you?
Easy and straightforward authentication steps. Greater security. Protection from various account enumeration and phishing attacks. User friendly policies. It also ensures device trust. Great customer service.
Best User friendly interface
What do you like best about the product?
It has multi factor authentication ensuring security. Secondly, User friendly interface and lastly broad integration with VPN's
What do you dislike about the product?
It is very expensive for large no. Of users in a business. Secondly, it has linited features on free plan. Lakstly, it has limited offline functionality.
What problems is the product solving and how is that benefiting you?
It is preventing unauthorized access to verify identity of user and lastly, mitigating phishing and social engineering attacks
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