At this point, the primary use case of Cisco Duo is to secure access to systems, applications, and data through multi-factor authentication (MFA), and we use Cisco Duo, which we also provide to other clients. We implemented it and use it ourselves. The IT and finance departments should be involved in the process.
Cisco Duo - Essentials Edition
Cisco Systems, Inc.External reviews
462 reviews
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Duo for easy account security
What do you like best about the product?
When you implement several solutions to cCisco Duo, not only you get an easy access to them, but also ease of use.
You dont have to authenticate with all of your solution in browser, if you do one Duo will recognize and not ask for push notification anymore.
You dont have to authenticate with all of your solution in browser, if you do one Duo will recognize and not ask for push notification anymore.
What do you dislike about the product?
Cisco Duo sometimes lags with push notifications to the device.
What problems is the product solving and how is that benefiting you?
Integrating all my buisness solutions in one product for access and authentication.
Annoying
What do you like best about the product?
I hate using Duo. I get the need for it, but hate using it.
What do you dislike about the product?
I hate having to do this for every single program every time I log into something all day long.
What problems is the product solving and how is that benefiting you?
Security
Security measures and seamless updates improve organization
What is our primary use case?
How has it helped my organization?
Simplified Access Management with a centralized admin control, security remote access even with their BYOD etc.
What is most valuable?
All features of the solution are effective, Duo supports BYOD policies by allowing users to authenticate securely from their personal devices. This flexibility allows employees to work from anywhere while ensuring that only secure devices can access corporate data. This has been very effective for our organization, and we have not encountered any issues. We use Cisco Duo and provide it to our clients as well. We implemented it and also use it internally. The IT and finance departments should be involved.
What needs improvement?
I found some issues yet do not remember them specifically. There was an project requirement related to facial recognition integration imbedded in duo.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The stability of the solution is okay. We have not found any issues.
What do I think about the scalability of the solution?
Until now, we did not find issues related to scalability as we did not implement the solution at a large scale.
How are customer service and support?
The customer service is okay. However, the response time could be faster.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup consists mostly of demos, so it is not very hard to implement.
Additionally, there is also online support available. The setup took around a week, depending on how big the infrastructure is.
What's my experience with pricing, setup cost, and licensing?
The setup cost is reasonable, estimated at around six euros per month.
What other advice do I have?
We did not find any issues. The clients who want to acquire this product need to change something in the security infrastructure by implementing MFA security authentication, like Duo, and so on. My overall rating for the solution is ten out of ten.
Which deployment model are you using for this solution?
On-premises
Cisco duo
What do you like best about the product?
It help to configure two factors authentication IT easy to manage
What do you dislike about the product?
There is no documentation how we will integrate duo with openldap
What problems is the product solving and how is that benefiting you?
We are using for mfa it's very beneficial for user authentication
My experience with Cisco duo
What do you like best about the product?
This is one of the safest and user friendly MFA solution in the market. This is straightforward and user friendly that makes authentication easy for end users and the it admins. It provides strong security. It is highly adaptable and provides multiple choices of authentication like duo push, OTP, tokens and bio metrics. It's ease of integration and scalability.
What do you dislike about the product?
Cisco duo is a solid MFA solution and is one of the best in the market, however the only thing I dislike is the limited offline options despite of multiple online options.
What problems is the product solving and how is that benefiting you?
Easy and straightforward authentication steps. Greater security. Protection from various account enumeration and phishing attacks. User friendly policies. It also ensures device trust. Great customer service.
Best User friendly interface
What do you like best about the product?
It has multi factor authentication ensuring security. Secondly, User friendly interface and lastly broad integration with VPN's
What do you dislike about the product?
It is very expensive for large no. Of users in a business. Secondly, it has linited features on free plan. Lakstly, it has limited offline functionality.
What problems is the product solving and how is that benefiting you?
It is preventing unauthorized access to verify identity of user and lastly, mitigating phishing and social engineering attacks
Enhanced security with multi-factor authentication at a premium cost
What is our primary use case?
How has it helped my organization?
Cisco Duo improved our security posture. It improved our security.
What is most valuable?
The most valuable feature of Cisco Duo for us is the multi-factor authentication.
What needs improvement?
The price of Cisco Duo could be better.
For how long have I used the solution?
I have been using Cisco Duo for about three months.
What do I think about the stability of the solution?
The stability of Cisco Duo is very high. I would rate it highly.
What do I think about the scalability of the solution?
The solution scales well on a scale of one to ten, I would rate it an eight.
How are customer service and support?
We don't use Cisco Duo's support directly, only through our supplier.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Microsoft Authenticator before switching to Cisco Duo because it was connected to other Cisco technologies.
How was the initial setup?
The initial setup of Cisco Duo was quite easy.
What about the implementation team?
Cisco Duo was implemented by our supplier, who set it up for us.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing of Cisco Duo as a seven on a scale of one to ten, which means it is quite expensive.
Which other solutions did I evaluate?
We evaluated Microsoft Authenticator before choosing Cisco Duo.
What other advice do I have?
I would recommend Cisco Duo for its reliability, stability, and ease of implementation.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Has efficient authentication features and supports remote access security
What is our primary use case?
My primary use case for Cisco Duo revolves around multifactor authentication, which serves as a secondary layer of security for all users within our organization.
What is most valuable?
The authentication and single sign-on features of Cisco Duo have been particularly valuable for enhancing user identity verification and providing an additional layer of security for our organization.
What needs improvement?
The product price needs improvement.
For how long have I used the solution?
I have been using Cisco Duo for approximately six to seven years. I am using the latest version available.
What do I think about the stability of the solution?
I rate the platform stability a nine.
What do I think about the scalability of the solution?
We can scale Cisco Duo up or down to accommodate our company's requirements. Around 120 executives in our team utilize it. I rate the scalability an eight.
What was our ROI?
While implementing Cisco Duo may require additional time for secondary multifactor authentication, it has significantly enhanced our organization's security posture, providing valuable returns in terms of heightened security measures.
What's my experience with pricing, setup cost, and licensing?
I rate the product pricing a seven out of ten.
What other advice do I have?
The platform plays a crucial role in supporting our organization's remote access security needs by serving as the secondary email security for our VPN, thereby enabling secure remote access for our employees.
It has continuously evolved by introducing new solutions and products to address emerging security threats in our industry, demonstrating its commitment to staying ahead of evolving security challenges.
If the pricing aligns with their budget, I recommend considering Cisco Duo for its robust security features and scalability. It is highly adaptable and scalable, making it suitable for organizations of various sizes within the industry. Thus, there are no significant considerations to be made regarding infrastructure compatibility.
I rate it an eight out of ten overall.
Authenticates our domain and users, making the process more secure
What is our primary use case?
We're using Cisco Duo to authenticate our domain and users.
How has it helped my organization?
We use Cisco the most. It helps us with authentication, making the process more secure. Duo facilitates authentication whenever we try to log in to a machine, making the initial process quick and easy. We no longer need to type in numbers, which is very convenient.
What is most valuable?
Cisco is a very simple solution. It has integration with BroadSoft.
What needs improvement?
There is one issue. We use our SMS messaging tool, but with Cisco Duo, you must use their service. They should allow integration with other SMS providers via API.
For how long have I used the solution?
I have been using Cisco Duo for six months.
What do I think about the stability of the solution?
The solution is stable. I rate it as ten out of ten.
What do I think about the scalability of the solution?
The solution's scalability is good. 1000 users, including admins and developers, are using this solution.
I rate the solution's scalability a ten out of ten.
How are customer service and support?
Cisco's technical support is a bit cumbersome.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We use Google Authenticator and Okta. First, integration with BroadSoft was very important to us. Second, the initial deployment of the product was very straightforward and simple. After running a POC, we realized the product would be easy to maintain.
How was the initial setup?
Deployment is pretty simple. It can sometimes be a bit cumbersome, but it works well once you get it set up. It takes a few days and one person to complete.
Overall, it’s a straightforward and effective solution. I rate it as eight out of ten, whereas ten is the easiest.
What about the implementation team?
We need to configure it. But then the initial setup is very short and simple.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. I rate it as eight out of ten, whereas ten is expensive.
What other advice do I have?
Cisco Duo integrates with Microsoft Active Directory for login using an on-premise deployment. It also connects to cloud services, including CrowdStrike, making it a hybrid tool.
We're using Cisco Duo to enhance our security. Before implementing it, deploying advanced security solutions like MFA for every login was challenging. Each time I logged into Cisco, I had to enter new numbers, which was time-consuming and cumbersome. Now, with Cisco Duo, the login process has become much simpler. You click to log in. While it may not directly save us money, it saves time and contributes to our overall security posture.
I recommend the solution since everyone wants this type of solution to be very simple, just to work, easy to deploy, very simple, usable, and Cisco Duo checks all those boxes.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Effective protection / security
What do you like best about the product?
Cisco Duo is easy to use and the application serves its purpose
What do you dislike about the product?
I don't have any complaints, never had an issue
What problems is the product solving and how is that benefiting you?
Added security
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