My main use case for Cisco Duo is MFA.
Cisco Duo - Essentials Edition
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Enhances security through online and offline authentication
What is our primary use case?
What is most valuable?
You can do online and offline authentication. It benefits my organization by adding an additional layer of security and keeping us more secure, whether the person is corporately connected or out in the field.
The feature that my organization started using more recently in Cisco Duo is offline authentication. It has given us the evolution into offline abilities for when they are out in the field or traveling, and they are not connecting to a known network.
What needs improvement?
Cisco Duo can be improved by exploring a way to make it a more seamless integration and by deploying an in-house server.
There has to be a way to make the whole process of push notifications easier, so that when I have my phone with me, I do not have to do anything. It pushes it to my phone and says, 'Yep, that's Roger,' and sends a reply back. Getting in should be totally seamless.
For how long have I used the solution?
I have been using Cisco Duo for two years.
What do I think about the stability of the solution?
Cisco Duo has been very stable. When there is a bigger problem, we get notifications from Cisco Duo saying, 'Hey, we have a problem,' and that has helped us.
A couple of times, we have had some downtime, but it has not been anything that has interfered with daily productivity. We have had a random crash here or there. With the restart of the system, it goes away. It is not something for which we have been able to identify the reason.
What do I think about the scalability of the solution?
We have not grown in size with Cisco Duo. We have added additional features over time, and it has grown with us rather well. We started out with just the basics, getting a token, and then we changed to push, and now, we have added the offline mode. We have integrated Cisco Duo into other websites, so now it pushes notifications from our websites into our mobile devices, so we get push notifications from it.
How are customer service and support?
Cisco support is not good to start with. Everything stays the same; the Duo support has been timely in responding to emails, but other support sections have failed miserably because of the lack of response time, the lack of the ability to answer questions, and the lack of tracking down an expert who can help. I can continue for hours over what they have done wrong on that.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup was not the most complicated thing that I have had to deal with. It has been a little bit easier to set up than some of the other things.
Getting the files to set up virtual servers for it was a little more time-consuming. That was probably the hardest part of the whole thing.
What was our ROI?
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system. You have to authenticate and do your regular login and your Active Directory logins. When you add that up, five minutes a day, five times a day, five days a week, you have lost two or three hours of productivity just logging in.
What's my experience with pricing, setup cost, and licensing?
The cost was reasonable. Licensing was pretty straightforward for a change.
Which other solutions did I evaluate?
We looked at other solutions, but because we already had Cisco solutions in-house, we talked to Cisco Duo people two years ago at Cisco Live, and then we made the decision to move to Cisco Duo after that. There's always room for improvement in everything, but the integration that they have works very well with everything that we have.
What other advice do I have?
Our experience with Duo's strong security authentication system when logging in has been moderate. It is a people problem because you have to get people educated and up to speed on how to do things and how to set up their tokens and get everything situated. Once it is all said and done, it is not complicated, but you have got to get people educated on how to make this stuff work.
My advice to other organizations considering Cisco Duo is to make sure of the products you want to support and how they integrate the MFA functions before you consider it. Because if your products do not support it, it may not do you as much good as you want. If they do support it, it is a great way to add additional layers of security, not only to your computers but website logins and other avenues of hardware protection.
I would rate Cisco Duo an eight out of ten.
Offers strong security and ease of use
What is our primary use case?
The main use cases for Cisco Duo are for multi-factor authentication and being able to bring your own devices securely.
We don't use Cisco Duo in our organization. We sell the product to our customers.
What is most valuable?
It is very easy. Having just wrapped up my tenure at Cisco, it was used day in and day out for security. It was always easy to log in and not have to worry about logging in multiple times.
As a former employee, I think it's top-notch when it comes to protecting internal and external threats and preventing unauthorized access to the network.
What needs improvement?
Cisco Duo could be improved, possibly by adding features for the healthcare space. If you're selling something to a healthcare provider, there needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.
For how long have I used the solution?
We have been working with Cisco Duo for at least four or five years.
How are customer service and support?
I would rate their technical support a seven out of ten based on how they respond to issues.
How would you rate customer service and support?
Neutral
What was our ROI?
There is certainly ROI with Cisco Duo, assuming that you can get the other MFA type products uninstalled, and customers truly understand why they purchased Cisco Duo in the first place.
What's my experience with pricing, setup cost, and licensing?
From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations.
Which other solutions did I evaluate?
We did not consider many other solutions before Cisco Duo. I am biased towards Cisco because I came from Cisco, so I am more familiar with it.
What other advice do I have?
The benefit of having a complete passwordless environment is more of a conversation that we have with our clients. There is ease of use. We focus on what outcomes they are trying to achieve with the different personas they're using and the security protection in their workplace. There aren't any disadvantages to the passwordless environment, but it all boils down to what our customers are saying about the product that we sell to them. I haven't heard anything negative about Cisco Duo.
I would rate Cisco Duo overall an eight out of ten.
Cisco DUO- A Reliable MFA solution.Duo
What do you like best about the product?
DUO mobile app is intuitive with quick push notifications. Duo offers adaptive authentication along with risk based policies. Easily can integrates with clouds apps and on prem app. Duo check device security posture before allowing access. Push based MFA is much better than others apps. It provides 24*7 customer support, also easy to implement into your environment.
What do you dislike about the product?
Duo push requires internet access. Some user note that reporting tools lack depth unless you're on high priced editions.
What problems is the product solving and how is that benefiting you?
Reduces the risk of account breaches, enable secure remote work without compromising user experience. Offers device insights and health checks.
Duo Review
What do you like best about the product?
The additional authentication process for work accounts
What do you dislike about the product?
Sometimes the tech support can take a while to respond
What problems is the product solving and how is that benefiting you?
Helping add additional protection to user accounts
Good application to connect Cisco vpn
What do you like best about the product?
It's easy to login Cisco vpn with authentication
What do you dislike about the product?
Once we enter password into the system for Cisco the popup should immediately into our application to approve login but it take ls time to load
What problems is the product solving and how is that benefiting you?
Easy to login through vpn
Modern Security with Cisco Duo's Robust, Easy Multi-Factor Authentication
What do you like best about the product?
A Smooth Integration It requires little setup and works effectively with many different applications, VPNs, and identity providers.
What do you dislike about the product?
For Asia, product support requires additional focus.
What problems is the product solving and how is that benefiting you?
Limiting the access control
Customers trust security needs in private cloud with seamless integration and user satisfaction
What is our primary use case?
Our customers in the fertilizer industry use Cisco Duo for their security needs. The solution helps secure access to their private cloud, enabling client VPN and SSL VPN connections with ASA.
What is most valuable?
I find that the client VPN and multi-factor authentication (MFA) features are the most useful. Additionally, I appreciate the adaptive authentication capabilities. Integration with existing security solutions is easy, and the simplicity and user-friendliness of the product have satisfied me and my customers, as evidenced by subscription renewals over the past four years.
What needs improvement?
I think Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive. This change would be beneficial for customers using third-party hardware, as the integration of Cisco software and Cisco Duo subscriptions with non-Cisco devices is currently limited.
For how long have I used the solution?
I have been working with Cisco Duo for the past four years.
What was my experience with deployment of the solution?
The deployment of Cisco Duo is straightforward. It generally takes about two days to complete.
What do I think about the stability of the solution?
I have received no complaints about stability from my customers.
What do I think about the scalability of the solution?
I find Cisco Duo is scalable enough for my customers' needs.
How are customer service and support?
I would rate Cisco's technical support at ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My customers have previously used SafeNet solutions. However, they switched to Cisco Duo because it offers more technical features and is cost-effective.
How was the initial setup?
The initial setup of Cisco Duo is very easy. I would rate the ease of setup as a nine out of ten.
What was our ROI?
Cisco Duo is cost-effective, providing a good return on investment as it saves costs compared to other brands.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable for my customers. The approximate cost is around eighty dollars per user.
Which other solutions did I evaluate?
My customers previously evaluated SafeNet solutions.
What other advice do I have?
If I were to recommend Cisco Duo to my customers, it would be for its cost-effectiveness and user-friendliness, as it offers a lot of features compared to other brands. My total rating for Cisco Duo is ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Starts quickly with quick deployment but needs more support for older applications
What is our primary use case?
What is most valuable?
Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.
What needs improvement?
Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.
For how long have I used the solution?
I have experience working with Cisco Duo for approximately two years.
What do I think about the stability of the solution?
I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.
What do I think about the scalability of the solution?
I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.
How are customer service and support?
I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.
What was our ROI?
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.
What's my experience with pricing, setup cost, and licensing?
I find the pricing of Cisco Duo to be reasonable.
What other advice do I have?
Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
The most seamless 2FA solution we have used
What do you like best about the product?
The best thing about using Cisco DUO is the app. This is a well written and easy to use piece of software which requires minimal end user training and as a consequence there are less end user tickets open for our solutions which are secured with Cisco DUO
What do you dislike about the product?
Some users have complained that they had to install a yet another app for DUO and they requested that the features be combined within another authenticator application or an existing Cisco application
What problems is the product solving and how is that benefiting you?
Prior to DUO we were using single factor authentication which was causing us a real problem with our security.
Secure and Seamless Multi-Factor Authentication
What do you like best about the product?
Cisco duo provides MFA, SSO and more security features.
What do you dislike about the product?
As of now nothing to dislike in cisco DUO
What problems is the product solving and how is that benefiting you?
Duo provides the MFA for the more integrity on the Application, System login and Desktop login and etc, So the unauthorized users will not be authenticated into the network or appliction.
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