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Reviews from AWS customer

8 AWS reviews

5-star reviews ( Show all reviews )

    Alfredo Barba

Reliable platform has supported automated migrations and streamlined workflows for diverse workloads

  • December 23, 2025
  • Review from a verified AWS customer

What is our primary use case?

The use cases for this in our company is that we have a customer that internally uses it for several applications, and they are a telecommunications company that has virtual machines and Linux machines for several purposes.

What is most valuable?

In my opinion, the best features of Amazon Linux include the stability and its standard Linux distribution, which in some cases is easier to deploy and manage than the Ubuntu distribution, but I feel comfortable with Ubuntu too.

The rich documentation with Amazon Linux is beneficial for my migration processes; I think that one of the strongest parts is the documentation. AWS has a lot of documents and official documentation, which is pretty good in most cases, even though in some instances, you have to use the documentation for third parties.

It helps with workflow by being pretty useful for automation tasks.

What needs improvement?

Right now, I don't think there are any specific areas to improve in Amazon Linux.

What do I think about the stability of the solution?

I say it's stable because I'm a pretty big fan of the Linux platform in general, so for me, it is the most stable distribution and the most stable operating system, especially since I know that they use the latest kernel.

What do I think about the scalability of the solution?

I say it is also scalable because when AWS starts a project that works with something, they do things in a very good manner; AWS is a very stable distribution.

How are customer service and support?

I rate the support or customer service of Amazon as very good because our customer has a support contract, so they pay a lot of money for access; my team can reach AWS engineers 24/7. It's really good support.

I haven't used a lot of support in the case specifically for Amazon Linux, but the few times I have to request support for that platform, the engineers have been very proficient and they have a lot of knowledge in the platform.

How would you rate customer service and support?

How was the initial setup?

For me, the initial setup is complex, but I don't have sufficient elements to emit a concept in that part.

What other advice do I have?

I use AWS, Azure, and I'm starting to use GCP, Google Cloud Platform.

I have also used ZoomInfo. I have been using the product since its creation. I have not used the ZoomInfo product.

With Amazon, I use AWS in infrastructure, EC2, S3, RDS, etcetera. Mostly infrastructure products, and in Azure, I use virtual machines, VNETs, and SQL Azure, etcetera.

I have used Amazon Linux machines, but in some cases, I deliver Ubuntu servers, but I have used Amazon Linux machines as well.

I use that feature in Amazon Linux, absolutely.

I don't remember if I use the optimized kernel in Amazon Linux because I have used the Linux functions and the Linux functionality per se, but I'm not used to that functionality in AWS.

I don't have so much experience regarding the pricing and licensing of Amazon Linux.

We are partners with Amazon, we are registered partners, and we have several people certified in AWS, but we need to get much more business and pay the subscription to go to the next step in our level of partnership.

I rate this review with an overall rating of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Henry Rivera

Reliable documentation and support streamline deployment and troubleshooting

  • June 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

The main use case for Amazon Linux is hosting websites.

This is for overall company operations.

What is most valuable?

The best features with Amazon Linux include the integration with AWS and other services.

It is an operating system that AWS manages, and I feel I can trust it regarding the updates without interfering with or interrupting services.

The performance of Amazon Linux with AWS services is perfectly fine. I use it and change the instance type to give it more resources at times, and for the sandbox, I give it less, and it satisfies what we want.

Amazon Linux reduces the time it would take for setup or deployment because I rely on the documentation for AWS since it's streamlined, and the commands I need to run are easily accessible whenever I need to look up anything.

We've used the application load balancers with Amazon Linux, and that's the main one I can think of regarding advanced networking capabilities.

That feature has definitely helped us enhance the scalability and reliability of our cloud applications by easing administration, as the application load balancer is managed by AWS and ties in with Amazon Certificate Manager, ensuring I do not have to concern myself with scalability and any updates.

The main positive impact of Amazon Linux on my company has been no interruptions of services.

The public website is up and running, which allows us to monetize with virtually no staff hours for downtime or service interruptions.

What needs improvement?

I cannot say honestly how these features have contributed to my system security and package management processes.

I try to keep the services and what I use on Amazon Linux very limited to support overall configurations.

I would love it if Amazon could provide fleet management of their operating system for updates and configuration, as that's an area I would need more attention to.

For how long have I used the solution?

I have dealt with the Amazon Linux product for 10 years.

How are customer service and support?

I would rate customer service or technical support from Amazon a 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I switched to Amazon Linux primarily because I was running my operating systems within AWS, knowing that Amazon would support it and all the documentation was up-to-date.

We were using CentOS before switching to Amazon Linux.

Mainly, we used CentOS, which was managed by Red Hat or IBM. Once they changed their upgrade path, it became unviable, so we went with Amazon Linux, which made the most sense in AWS.

How was the initial setup?

My experience with the pricing, setup costs, and licensing of Amazon Linux is straightforward and simple.

What was our ROI?

I have seen a return on investment with Amazon Linux.

What other advice do I have?

I have experience with RDS with AWS.

I have experience with Amazon Linux and other Amazon products.

I have mentioned relevant data points about ease of use and the trust that Amazon provides, as I don't have to concern myself with other Linux distributions.

I realized those benefits during the actual deployment.

On a scale of 1-10, I rate Amazon Linux a 10.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


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