UJET
UJETReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,122 reviews
from
External reviews are not included in the AWS star rating for the product.
Good for small contact centers; flexible
What do you like best about the product?
Ujet staff is collaborative and helpful. Solid strides this year in tech and functionality.
What do you dislike about the product?
Reporting is tough but improving. Need better WFM solutions/integrations
What problems is the product solving and how is that benefiting you?
Call and chat delivery, IVR
Easy
What do you like best about the product?
Its easy to manage, and its adaptable to the contact center needs. It very simple to step in to work and download the reports and the data I need to better understand what my agents have been doing , their auxes how much they took from lunches, meal or breaks.
I real like the use of the tool I think is very simple and does not give you a hard time when you need to pull information from it.
I real like the use of the tool I think is very simple and does not give you a hard time when you need to pull information from it.
What do you dislike about the product?
Sometimes the data downloaded is not accurate
What problems is the product solving and how is that benefiting you?
It gives me the data I need and I have a clear visión of the timeline from my agents
Recommendations to others considering the product:
Its easy and provide the information you need at any moment.
A Quality Day in a busy life
What do you like best about the product?
I like UJET's interface and how easy is to find what you need in one click, UJET is very user-friendly and I will recommend it to any company. Congratulations to the developers, you nailed it! It is so easy to find what I need to do my job in every tab. Just one click and I can have it all, my work is done in a timely manner.
What do you dislike about the product?
UJET had a clean interface but somethings get stuck when you click on the "Sign in" button, most of the time is the internet speed fault. I had accidents where I'm in the "available" status and switches to "unavailable" or "wrap up" this had happened a few times but it might be helpful to know.
What problems is the product solving and how is that benefiting you?
UJET helped me making my tasks easier by finding reports with one click. I'm able to find calls in a very fast manner and helped me on a daily basis, UJET is just the best tool to work with since the reports are very fast to find and the interface is just user-friendly. I can live to monitor the agents and checked multiple interactions such as their previous calls or one monthly report. The best thing is that I used it with excel daily. I feel comfortable using UJET and will recommend it to every company.
Recommendations to others considering the product:
I would like to advise only one thing, personalizing one window colour to be able to change it, just for the sake of personalizing your tool and make it yours based on your style or mood. That is something that might not be necessary but cool to see. Based on the interface and how fast everything works, I wouldn't change anything at all, UJET has improved throughout the years based on these opinions. They listen closely to what the user says!
Very helpful but sometimes the phone tool doesn’t work
What do you like best about the product?
The clear sound and accuracy when speaking to customers
What do you dislike about the product?
The phone tool doesn’t work all the time
What problems is the product solving and how is that benefiting you?
Customers complaints
Ujet is the easiest and most reliable tool on the market and with an amazing design.
What do you like best about the product?
Doing transfers, receiving incoming calls and the merge with the system makes UJET an amazing tool.
What do you dislike about the product?
I think the only thing I don't like is that we can't still see the Csat scores but I think is related to our part and not from Ujet.
What problems is the product solving and how is that benefiting you?
Easy call receiving and reducing the time on transferring calls.
Recommendations to others considering the product:
Get Ujet for your business, makes life easier for your agents and for getting reports.
Ujet is a wonderful system/asset to the company.
What do you like best about the product?
Ujet is how we communicate with the customers.
What do you dislike about the product?
Sometimes it crashes out causing drop calls.
What problems is the product solving and how is that benefiting you?
Its allows me to receive, transfer, or conference calls allowing me to get my job done and issues resolve.
Attentive customer service, forward-looking tech
What do you like best about the product?
Strong APIs and integrations allow us to apply our own internal data analysis methods to uJet data and integrate into our wider analytics platform. uJet has been very helpful with integrating with Salesforce to document our contacts with customer.
What do you dislike about the product?
It's always the tiny things. Small issues with uJet's API that lead to inaccurate or missing data on our end. However, our contacts at uJet are attentive to problems and finding solutions to them.
What problems is the product solving and how is that benefiting you?
uJet allows our agents to handle multiple chats at once, better servicing our customers quickly. We've found significant improvements in service level with this. We're also implementing a customer knowledgebase to help with contact deflecting.
Ujet
What do you like best about the product?
That everything concerning the customer is right there when i answer the call.
What do you dislike about the product?
I love everything about Ujet because it's simple to use.
What problems is the product solving and how is that benefiting you?
Creating cases for updating customers personal information, maintenance issues,. The best benefit is no matter where the agent is we can communicate/ work together on a customers case togehter.
Recommendations to others considering the product:
none great so far
Ujet my daily tool
What do you like best about the product?
It is user-friendly. Easy to learn and use on a daily basis. Tenured agents can easily teach new folks how to use it and how to fix tech issues.
What do you dislike about the product?
Since it depends 100% on the internet, I might be slow at some times and get stuck, however, we got some tips to make it work again.
What problems is the product solving and how is that benefiting you?
It helps me to communicate with the customers in an easy way. Gets me to prepare for my calls.
Recommendations to others considering the product:
We recommend all Call Centers to switch to Ujet to improve on their calls.
UJET Services
What do you like best about the product?
Ujet is clear and simple to use, works fine and the connection is always steady. It is able to connect to Zendesk with gives it a plus by creating tickets for the contacts. The creation of voice records where you can listen to the calls again is a great help for follow-ups and service improvement. I like a lot also like the fact that it is reliable on connection to the server and very rarely experiences issues. The platform is not saturated, it shows just the necessary options for you to be able to use it. Also log in is pretty simple. I also like a lot the fact that ujet guides you to provide the necessary permissions to work and tells you how to fix it in case you didn't click on the ride options. The fact that you can drag numbers to the screen to make the calls it's a big plus as you don't have to dial every single number.
What do you dislike about the product?
When using the webpage version, I will like I could minimize it while still being able to see the dialing pad. Sometimes error messages are not so clear. Sometimes it takes a long time to actually start the phone call even when on the other side they are already able to hear you. Click to call feature is missing.
What problems is the product solving and how is that benefiting you?
Improvements in connections on the calls, way more steady then others.
Recommendations to others considering the product:
Steady connection, easy to use, connectivity with 3rd party software
showing 981 - 990