UJET
UJETReviews from AWS customer
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UJET review from an employee
What do you like best about the product?
I like the colors of UJET for each status. The colors of each status makes it easy for me to identify which status I am in, which comes in handy especially when I forget to change statuses. I like the tone that UJET also makes when connecting to a user, however I wish that there was a tone to signal once the connection has been made because sometimes it feels awkward waiting for the end-user to speak.
What do you dislike about the product?
UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and thankfully the issues haven't occurred during a live call. My peers voice a lot more frequenting issues with UJET such as connection issues, audio issues, issues changing statuses, issues with statuses not tracking, and so forth.
What problems is the product solving and how is that benefiting you?
I am solving issues from customers reaching out to Customer Support. My current role is more specialized to which I will help with more risk management-type related cases. The benefits I have seen from UJET in this specialized role is (again) knowing what status I am in, and need to be in. UJET will automatically generate a call in my ticket for download, although our company will use the call summary generated within the ticket itself for privacy reasons. When customers call us, UJET has the ability to let us know what systems they are using, like which phone and which network they use. Occasionally we'll see UJET tell us how much battery life they have to, but that is not always the case. This feature comes in handy especially when we have to deal with a live case and we happen to notice their battery is low so we can suggest them connecting to another phone or getting an external battery life.
My experience has been wonderful!
What do you like best about the product?
The best thing about UJET is the easy transfer feature that will allow you to search a name to transfer to in order to get the correct department. I think that the other feature is the ability to switch from statuses with ease. The way you can instantly go into another status is amazing and would definitely help others. I cannot imagine how many times I have been assigned to something and had to switch from status to status and UJET helps me do that with ease. They even have a feature where you can route calls to specific teams and will not receive calls from other departments and teams. We here at my company adore UJET for its transparency and easy feature use. In order to have a successful team and process you must start with a solid foundation. The foundation that UJET has implemented into our lives and jobs on the daily deserve a noble peace prize. When you come into work and have to worry about your systems not working or connecting in order to do your job properly it causes stress. UJET eliminates all of that stress by having a good functioning system with easy features to use that are reliable. Reliability is the key feature in being consistent. Consistency and reliability goes hand in hand. I would never sacrifice my peace of mind for a feature that is non working or slow. UJWT provides me with the stable system that we all love daily.
What do you dislike about the product?
I dislike the fact that we cannot search for past calls or incidents within the system. The system needs to have a feature for reviewing calls and voicemails that we send in order to get the correct information across to our clients. I also believe that we should have a wireless feature for headset for UJET. That would be a different benefit that we can work on to make the job itself a bit easier. I also believe that when signing in we should have a 2 step verification instead of one because anyone can just log into the system with a piece of information.
What problems is the product solving and how is that benefiting you?
The benefits I realize is The way you can instantly go into another status is amazing and would definitely help others. I cannot imagine how many times I have been assigned to something and had to switch from status to status and UJET helps me do that with ease. When you come into work and have to worry about your systems not working or connecting in order to do your job properly it causes stress. UJET eliminates all of that stress by having a good functioning system with easy features to use that are reliable.
Recommendations to others considering the product:
Be patient and the system will pretty much explain itself
It is a good tool for businesses
What do you like best about the product?
The most I like about it s the ability to easily switch different aux. Calling using the dial pad is very simple and easy. I enjoy being able to see the stat comparison between me and the teams. I can't imagine a better program for our work. I like the ability to use it freely between devices. Macros are easy to find and understand, and the ability to view it before using them is also handy.
What do you dislike about the product?
I dislike that sometimes the autoanswer will randomly not play anything and then play all audio all at once. I wish there was a way for the ujet to be a smaller window and easy to move around so I can switch between screens and tabs without constantly worrying about the main site. I don't like how easy it is to accidentally merge tickets. Why is there no way to undo the merge icons? Why is there no way to link tickets better. Why is there no way to filter your tickets based soley on requester, with different things to separate. It would be easier to filter things. I would like to get a minimized version I can move around and manipulate. It would make working very easy with multiple tabs since UJET is more of a tool I use to help me with my work and I do not work solely off of the UJET app. I would also like a better way to merge calls or transfer, or set a phone number for callback. It would als obe nice if phone numbers were easier to merge and be more comprehensive with users. It continuously makes new users when I am reaching out to just one.
What problems is the product solving and how is that benefiting you?
I solve many problems with coworkers and customers. It is fairly easy to make outbound calls at the clock of a button. I work with many clients and have to work with them at a high volume, UJET is helpful in keeping it separate and making sure they are easy to sort. I like having the separate tickets and the phone calls automatically recording afterward.
Recommendations to others considering the product:
Integration with another system, using it to transfer between
Amazing experience using this tool!
What do you like best about the product?
I think that this is a very good tool to work because it is very user friendly, attractive and not too complicated as other ones that I have used in the past, one of the things that I notice best is that yous can use it while taking notes or even while you need to search for other things in your browser and even when you are checking the updates from you email inbox, in my case this is one of the best tools that I have used in my work, it is very funny, simplre, artistic and well-developed
What do you dislike about the product?
Sometimes the system glitches by unknown reasons, but besides that, this is a very useful tool. Also when your are trying to work the system tned to lag or it is also slow in some cases, I jus think that it is because the flow of information is very high or heavy. Also I think that sometimes some of the options tend to have some problems inside the interface, for example: the hold option or button is an important option to use in some call, but when you pres it it takes a long while to activate, that is the biggest issue, but besides that little issue with the hold option everything seems to be working perfectly with all his settings and features.
What problems is the product solving and how is that benefiting you?
It works fine to solve work-related issues. It has a lot of options where you can choose from and it it very helpful to solve any kind of issues.
Recommendations to others considering the product:
Great program!
UJET recommended for every users
What do you like best about the product?
I like it best when I used UJET as a soft phone.
What do you dislike about the product?
So far, nothing. I just needed to log-in early to avoid me from logging in late on the allotted time for work.
What problems is the product solving and how is that benefiting you?
I was able to solve technical problems of customers using UJET. I realized that it is so much to solve customers concerns integrating UJET.
Recommendations to others considering the product:
It is easy to use as a soft phone.
Easy to use
What do you like best about the product?
Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease
What do you dislike about the product?
Someone will get stuck for any reason and that is a problem
What problems is the product solving and how is that benefiting you?
Customer Service and Technical support
Experience with Ujet
What do you like best about the product?
The program is specialized in giving the customer the best experience ever and someone like me as an agent from technical support is great for us, because we can bring joy and happiness to everyone who we serve, every day by day we improve as agents and that's because we have so useful tools like ujet, from the time that I've been working with this program it feels like it has been the best experience that I've ever had, I strongly recommend it to my colleagues from work and probably I'm going to be using this program when i have my own company
What do you dislike about the product?
What I dislike the most of Ujet is when the call got disconnected by accident due to the program says that is the agent faults but it is not our fault, that is something that should be fixed immediately, but in another word the other problem that UJET has it's about the paying for the agents, hen ujet calculates how much do I need to earn it is not 100% correct, so there are many things that are affecting this that should be implemented or resolved at the time UJET is still the tool that we use in order to give customers the best experience when they needed
What problems is the product solving and how is that benefiting you?
The problems that we usually solve with ujet are about Technical support, the benefits that it gives are too many that I can even count how many times ujet has helped me out with resolving issues with the customer.
Recommendations to others considering the product:
Open Ujet at the same time USING other 3rd party things to solve the payment
Easy tool to resolve customer's inquiries or issues.
What do you like best about the product?
Customer can easily get in touch with us.
Easy and fast transfers.
The backslash predet. replies help to save time.
Easy and fast transfers.
The backslash predet. replies help to save time.
What do you dislike about the product?
Sometimes I had trouble logging in to my account. Appears like a blank box without any space to put email or credentials.
That the stats are just for the day. Could be useful if we can choose to access the stats for day/week/etc...
That the stats are just for the day. Could be useful if we can choose to access the stats for day/week/etc...
What problems is the product solving and how is that benefiting you?
Get in touch with customers easily and with a clean layout
Recommendations to others considering the product:
One of the more used alternatives in the market.
Great Working Tool
What do you like best about the product?
I like how simple it is to use, it has a simple HUD which helps me get through the workflow easily. The color scheme is pretty and it gives you several options. It is an easy way to get calls, also to transfer them if needed. It can be moved around easily and the overall experience is very satisfactory.
What do you dislike about the product?
I dont like how glitchy it can be sometimes, there are times where it disconnects by itself or the timer is wrong. Also it can get to a point where is doesnt let me move it if the timer is up. My company says that if you move it while youre on available that the timer might mess up on their end.
The least helpful thing about UJET might be the way that it lags out sometimes, I would like to have a consistent tool to work with. Although it is pretty, I think that the aesthetic is a little outdated in my opinion.
The least helpful thing about UJET might be the way that it lags out sometimes, I would like to have a consistent tool to work with. Although it is pretty, I think that the aesthetic is a little outdated in my opinion.
What problems is the product solving and how is that benefiting you?
Easier transfers, easier calls and great for my type of job at a call center. It has impacted my job because it needs to function that way, we are a call center that needs to attend the needs of people, and sometimes a chat might not be as "humanitarian" as expected. Also you can listen to people while youre on a call, which makes it easier for you to sympathize with the customer.
Recommendations to others considering the product:
Try to be careful with the usage, and it sometimes lags out but most times you need to be quick on selecting your status.
EXTRAORDINARY experience with Ujet.
What do you like best about the product?
How user-friendly it is, it's easy to use and the best experience that I ever had, it is better for people to feel like that this program is the best one to review calls and make the best customer experience for the customers, without any other complication ujet from 3 out of the other programs that I've used to respond calls on contact centers is the best one.
What do you dislike about the product?
The payment sometimes ujet fails to calculate the right amount of money when it comes to payments, but overall those things can be solved if we double-check if right with our colleagues, our team leaders the people who are aware of our movements
What problems is the product solving and how is that benefiting you?
Technical support issues, the simplicity but the best, the tools that it has are the ones that an agent needs in order to
Recommendations to others considering the product:
If you're looking for the best experience on user-friendly software this is the right one.
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