UJET
UJETReviews from AWS customer
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Very effective way to communicate with clients & workers
What do you like best about the product?
UJET Is the best tool i have used for customer - agent communication, it makes it really easy for us (agents) to get in touch with them and solve customers problems, as we can request for photos while on a call, we can request for a video, we can also work with the live chat, which includes an easy tool to work with shortcuts, and we can track our Customer Satisfaction rating, the number of call/chats we had, and also an average time we have spend with them ! UJET is awesome.
What do you dislike about the product?
There only one thing i don't like from using UJET rather than another phone/text service, calls are slightly delayed, this is not a great issue but sometimes makes communication with customers kind of uncomfortable, as they tend to think that you are interrupting them, apart from this the live chat service is awesome and really comftable.
What problems is the product solving and how is that benefiting you?
Customer issues regarding the service they had with us, and also with the deliveries, we can also help our shopper via UJET, and also make transfers to other departments, even companies, i have worked with many commutators, phone and text services, etc. but UJET has been of all of them my favorite, it is the most effective tool for communication as it also displays additional information to help you out solving you customer issue.
Recommendations to others considering the product:
UJET is a great way to improve your company communication with your clients & workers, it is really intuitive, has a great user interface and come with many tools that will help you when you are assisting a customer.
Ujet is a great platform and product that allows to switch between different status in a fast way
What do you like best about the product?
Ujet has different status available and you can change fast according to your needs
What do you dislike about the product?
That Ujet doesn't tels when it automatically logs out, it should display a message to tell the user
What problems is the product solving and how is that benefiting you?
I use Ujet while I'm in the main program, it benefits to control the status I'm on while using the other program
Recommendations to others considering the product:
Is a great product
Great Software that measures and help employees manage time and adherence! Would highly recommend.
What do you like best about the product?
I like the user friendly navigation, and the clear instructions associated with using it.
What do you dislike about the product?
Using it in addition to other adherence software.
What problems is the product solving and how is that benefiting you?
Able to transfer calls successfully; and reach out to customers as well as shoppers.
Recommendations to others considering the product:
none
Pretty good
What do you like best about the product?
it's pretty nice to use pretty friendly. I get to us on it pretty much when i try to contact a customer when the servers go down we can make outbound calls and stuff like that, pretty good to my perspective keep doing a great job, also when i have issues by the server your response it's pretty fast and good i hope you guys are doing better and better, but right now you are doing great i hope everyone it's doing ok.
What do you dislike about the product?
nothing I don't have any concern about the service that you are providing to us. Somethimes we expect more cause the server issues, i know a server can be good all the time but this is the only concern that i have because actually it's pretty nice to use pretty friendly. i get to us on it pretty much when i try to contact a customer when the servers goes down we can make out bound calls and stuff like that, pretty good to my perspective keep doing a great job, also when i have issues by the server your responce it's pretty fast and good i hope you guys are doing better and better, but right now you are doing great
What problems is the product solving and how is that benefiting you?
it's pretty nice to use pretty friendly. i get to us on it pretty much when i try to contact a customer when the servers go down we can make outbound calls and stuff like that, pretty good to my perspective keep doing a great job, also when i have issues by the server your response it's pretty fast and good i hope you guys are doing better and better, but right now you are doing great i hope everyone it's doing ok.
Recommendations to others considering the product:
nothing at all everything it's good
Avoid freezing and make it faster.
What do you like best about the product?
It is very easy using Ujet and it is a functional work tool.
What do you dislike about the product?
Sometimes the screen freeze and most of the time it is slow.
What problems is the product solving and how is that benefiting you?
Customer Service.
Recommendations to others considering the product:
Excellent work tool.
User friendly tool.
What do you like best about the product?
I like best that I can see my stats real time. Call handle time, CSAT and how many chats I had.
What do you dislike about the product?
I like Ujet I really can't find any downside.
What problems is the product solving and how is that benefiting you?
I get chats form customers and before I thought it would be hard to use Ujet. But I realize it is a user friendly tool.
Very complete and easy to use!
What do you like best about the product?
It's friendly-user Interface easy to use! Also all the features are really easy to review and use. The Aux Codes are really clear so there is absolutely no confusion while using UJET and its simply one of the best service I have used in any company i've worked with!
KUDOS for all the developers for this very amazing system for softphone and also live chat! It really makes a great difference withing every interaction and makes it really easy to personallize every interaction with our customers, as well as being super duper user friendly!
If I had the chance to stay forever with such amazing system for Softphones and Live Chats Interactions I will definitely say that it's definitely with UJET!
I will be recommending UJET to all my friends that own their own their call center so that they can try it out as well and be part of the amazing job UJET has made with their system!
KUDOS for all the developers for this very amazing system for softphone and also live chat! It really makes a great difference withing every interaction and makes it really easy to personallize every interaction with our customers, as well as being super duper user friendly!
If I had the chance to stay forever with such amazing system for Softphones and Live Chats Interactions I will definitely say that it's definitely with UJET!
I will be recommending UJET to all my friends that own their own their call center so that they can try it out as well and be part of the amazing job UJET has made with their system!
What do you dislike about the product?
Really, I don't think there is anyhting! Just the fact of using a VPN to connect to an IP address for security sometimes it makes it slow but overall I really don't think that there is absolutely anything wrong the service itself. Very nice and very easy to use!
What problems is the product solving and how is that benefiting you?
Customer service problems ant Technincal problems! The benefits of the system is that is really easy to navigate through it while multi-tasking!
Recommendations to others considering the product:
The system is really easy to use, just a few hours of using it and you'll get the hang of it!
Easy to sign in and switch between statuses.
What do you like best about the product?
Being able to see the name of a caller as they call in and being notified audibly is extremely helpful in being prepared to answer the call.
What do you dislike about the product?
I do not like how the system will occasionally switch you automatically between modes that you did not desire to be in.
What problems is the product solving and how is that benefiting you?
I am solving customer issues with Instacart. I have realized the ease of adding calls and transfers through UJET.
Recommendations to others considering the product:
It is a great service that is easy to use and implement with your systems.
Ujet tools
What do you like best about the product?
The chat and calls tools are very friendly. I really like them. They are so easy to go.
What do you dislike about the product?
Sometimes I have problems by receiving notification of a new call.
What problems is the product solving and how is that benefiting you?
To see my metrics! Is so cool to know that
Recommendations to others considering the product:
Make it a little more faster
Great site!
What do you like best about the product?
Great site to communicate with different people around the world.
What do you dislike about the product?
Sometimes there are outage issues with the internet.
What problems is the product solving and how is that benefiting you?
Helping Shoppers to complete orders to clients from different cities of USA and Canada.
Recommendations to others considering the product:
Great site!!! lot of tools to use
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