UJET
UJETReviews from AWS customer
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simplicity
What do you like best about the product?
Simple to use and has built-in Templates for chat agents. the fact that ujet can pop out on its own and still be utilized
What do you dislike about the product?
Nothing at all. just a few day to day minor issues such as agents being kicked out of the system
What problems is the product solving and how is that benefiting you?
Ujet has helped reduce AHT using the shortcuts provided
Ujet is user friendly system. For agents it simple to navigate while assisting customers
What do you like best about the product?
Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I use the reporting dashboard. I have used other software and found this to be the best
What do you dislike about the product?
There are times when my employees system changes from an available state to an unresponsive state. Allow trouble shooting steps. I wannna see these changes in the agent system.
What problems is the product solving and how is that benefiting you?
Calls and Chats - VEry simple for agents in chat to with and also voice agents
FEEDBACK REVIEW
What do you like best about the product?
Easy to navigate and it is a user friendly application.
What do you dislike about the product?
What is least helpful with UJET is the fact that it does crash at times and that can be somehow annoying especially when you are in the middle of work.
What problems is the product solving and how is that benefiting you?
Ujet generally helps in time management and schedules
Recommendations to others considering the product:
Best work related system out there.
Ujet Effectiveness
What do you like best about the product?
Ujet is very efficient and easy to navigate through. It has made my experience working with GoPuff very easy. I would definitely recommend the company to others just because of ujet.
What do you dislike about the product?
Ujet can have days where the system is moving slower than normal but what systems don't? For the most part, it is very quick and fast and allows me to get my job done.
What problems is the product solving and how is that benefiting you?
Ujet definitely helps me to get through every customer's questions and concerns in a timely manner. It also helps me to provide the best customer service experience.
Recommendations to others considering the product:
Go for it!
Operations Teamleader Perspective
What do you like best about the product?
Ability to assign the next aux you would like to use and the accuracy of extracting data from the tool. The raw file gives alot of insights on how we can better improve our team.
What do you dislike about the product?
The "Done" button when I'm on a live call. If I accidentally click it there should be a pop-up question instead of immediately disconnecting the call. No feature to give customers the ability to provide a verbatim at the end of the calls.
What problems is the product solving and how is that benefiting you?
There are several. We help customers with their bank accounts, loans, and investments. It gives us all that we need. We can place the customer on-hold a structured IVR System.
Recommendations to others considering the product:
It's optimized and easy. All you need in one platform. You should consider partnering with them!
Best app for customer service
What do you like best about the product?
Ujet is accessible and very user friendly.
What do you dislike about the product?
The latency issue in connecting with calls
What problems is the product solving and how is that benefiting you?
Product related customer concerns. I've realized that using UJET makes it easy to communicate with the customers.
Recommendations to others considering the product:
Highly recommended, communication wise.
I recommend Ujet
What do you like best about the product?
I like that I am able to see when there is a call waiting in the queue.
What do you dislike about the product?
There are Intermittent errors when using the app
What problems is the product solving and how is that benefiting you?
We use it as a telephone app when taking calls and chat conversations.
Recommendations to others considering the product:
Enhancement when it comes to the chat tool. there should be an option to attach a screenshot
Implementation was smooth and easy. When we have experienced issues, UJET has been responsive.
What do you like best about the product?
Responsiveness when we had issues. Support.
What do you dislike about the product?
We had a lot of issues when we started..
What problems is the product solving and how is that benefiting you?
Customizing each queue separately.
Recommendations to others considering the product:
Do it!
easy and user friendly
What do you like best about the product?
The overview dashboard and the customizable filters. I also like the ability to listen to the call in real-time. It helps us monitor calls and do call calibration with the others team leads and clients.
What do you dislike about the product?
That you need to plug in a microphone before you can be able to toggle your aux. For us leaders or workforce who don't really take in calls or just want to quickly check something, it's a hassle but then if we don't plugin, we will be tagged as unavailable.
What problems is the product solving and how is that benefiting you?
It helps us in monitoring all aux tagged by our agents in real-time. It solves the problem of who is incurring overbreak, lunch, and having a long hold or long calls and we are able to extract the reports at anytime to give feedback to the agent.
Recommendations to others considering the product:
I recommend you try it out. It's more convenient than what we had before. It gives more details and is very user-friendly.
Real-time Worl - Ujet
What do you like best about the product?
Ujet Team responds quickly whenever there are issues during and outside working hours.
What do you dislike about the product?
Add options to personalize it like adding a badge or photos
What problems is the product solving and how is that benefiting you?
Sometimes, we get dropped calls but the issue gets resolved in just a few minutes.
Recommendations to others considering the product:
Ujet is an innovation that can cater to business needs.
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