UJET
UJETReviews from AWS customer
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Reliable
What do you like best about the product?
Countdown prior calls coming in to prepare
What do you dislike about the product?
It would be better if UJET can be closed and automatically pops up whne calls or chats came in so it don't interfere working on Kustomer when in not working on an interaction in UJET
What problems is the product solving and how is that benefiting you?
I am really not sure as of the moment.
I love Ujet
What do you like best about the product?
I love that we can set the next status already while on the call and we can easily callback when a call got disconnected.
What do you dislike about the product?
None so far. I love using it and I'm not encountering issues so far.
What problems is the product solving and how is that benefiting you?
Making it easy for me to contact customers.
Because it does not work well with Macbook devices
What do you like best about the product?
The recordings of call can be played right after the call
What do you dislike about the product?
The disconnected calls and the fact that you cant extend your wrap time without changing status
What problems is the product solving and how is that benefiting you?
I hope there is a bulti in krisp or any similar software that has noise cancellation feature
UJET REVIEW
What do you like best about the product?
It is very user-friendly. It is a very helpful and useful tool.
What do you dislike about the product?
None, I love everything about UJET. It's not giving me a hard time.
What problems is the product solving and how is that benefiting you?
calls and chats
Keep It Simple, Silly.
What do you like best about the product?
It's a simple tool but it's also very intuitive and straightforward. The way to change aux is great and with setting up the next status. I like how it's done. Keep it up.
What do you dislike about the product?
The only thing I see as a room for improvement is transferring calls and making outbound calls. Transfers can be confusing especially if the agent using it doesn't know what they're doing.
What problems is the product solving and how is that benefiting you?
UJET helps us solve problems within our business by getting in touch straight with the clients. It is also a great tool for creating a great customer experience.
easy to use
What do you like best about the product?
easy to use and user friendly. easy to change toggle
What do you dislike about the product?
having a system error. sometimes it lag the system
What problems is the product solving and how is that benefiting you?
they need to have a quicker IT support to fix the issue right away
Good but there is always room for improvement.
What do you like best about the product?
It is a pretty intuitive application. It is customer friendly and easy to use. You can totally find out how to use it without needing someone to explaing it to you.
What do you dislike about the product?
It has crashed sometines. It might be from a system failure or an update that was not notify. It has closed a few times on me leaving me out of the system. Maybe getting a notification beforehand so we know there are going to be some updates and the system will be experiencing some issues.
What problems is the product solving and how is that benefiting you?
We use it to take calls and chats from customers. I find that this is a very easygoing way to help people on the other side of the screen. Recently I found out there are shortcuts you can use for premade spiels which is a great way to streamline work.
UJET is a great tool, well made and easy to understand its functions.
What do you like best about the product?
I love the simplicity and efficacy of this tool.
What do you dislike about the product?
I don't think there's something that makes it "unhelpful", but it could do some little asjustments regarding the transfers.
What problems is the product solving and how is that benefiting you?
UJET has helped me communicate with clients and transfer them to the right department, so this benefits my production and consequently the company.
It's the best system there is but there's still room for improvements
What do you like best about the product?
You can easily track all you workables everything is user friendly.
What do you dislike about the product?
A little delay sometimes but Its manageable.
What problems is the product solving and how is that benefiting you?
Ujet solves all kinds of transactions It helps me to finish my work more efficiently.
It's very easy to use. You can learn how to use it in under 5 minutes. Best soft phone so far.
What do you like best about the product?
Very simple design. Less lags/errors. Best software phone that I've used compared to my previous tools from my previous companies.
What do you dislike about the product?
None so far. Everything is good with the tool.
What problems is the product solving and how is that benefiting you?
Solving latencies in UJET helps us assist our customers more effecient and effectively.
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