UJET
UJETReviews from AWS customer
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Ujet is very efficient
What do you like best about the product?
I like that Ujet provides it's easy to use app to manage my status ,it is an amazing tool for customer service, it is very stable, and the quality of the calls is remarkable.
What do you dislike about the product?
I do not like when Ujet freezes or changes my status without knowing, sometimes I have to completely restart my computer. When I log in the first time, it takes time to load.
What problems is the product solving and how is that benefiting you?
It is very user-friendly, it makes it easier and faster to communicate with our clients, which makes the job easy. It has many benefits as fas as tracking calls.
Ujet is really easy to use
What do you like best about the product?
That is really intuitive and the options are easy to understand. Also, the amount of work that it saves you is phenomenal since it requires a lot of work to do it manually.
What do you dislike about the product?
Sometimes is kinda laggy. It will not let me answer calls, it does it rarely but still will be an inconvenience to have it like this more than not. But like i said is not regularly.
What problems is the product solving and how is that benefiting you?
problems such as taking calls in a rapid manner, also being able to get different aux options, and I'm absolutely more productive. The business performance has increased in at least 20%.
Easy to Learn and Easy to Use
What do you like best about the product?
It is effortless to learn and use for my work. I appreciate that its UI is not complicated. The best thing about it is it can integrate into our system for ease of use.
What do you dislike about the product?
Ujet is great and there isn't really anything that can be picked on. I have used a lot of tools in the past and it is by far the best that I could ask for. Really great product.
What problems is the product solving and how is that benefiting you?
It allows me to seamlessly assist our customers without the need to constantly watch the tool we use for calling. It makes us more productive in how it aligns with our other tools.
Efficient and Easy
What do you like best about the product?
Ujet has been a great asset to our company as long as I've been here and longer! Ujet is simple and straightforward. We know we can rely on ujet to be the bridge between our company and our customers. Whenever something goes wrong, ujet is there to back us up and find a solution quickly and efficiently. Calls come in clearly and ujet statuses help us break down our metrics perfectly.
What do you dislike about the product?
As with any program, technical issues can be the worse when you rely on programs working together simultaneously. Our biggest struggle has been maintaining constant quality, but I don't find that this is an immense dislike but just the name of the game when relying on technology.
What problems is the product solving and how is that benefiting you?
Ujet is fantastic at responding to our company needs when needs arise. When something is wrong with ujet, their service provided is incredible. They are fast and communicative to ensure that our business is working efficiently.
customer care agent
What do you like best about the product?
How easy it is to work with, how it works perfectly for calls and setting what status you are on. The sound is perfectly loud and it helps us communicate well and listen to customers. This has been so helpful for me. I really like that my company has auto answer it makes it a better experience for our customers and overall a better experience.
What do you dislike about the product?
There is not a single thing that I dislike about Ujet, it works so well for me, and it seems to work super well for the rest of my team as well; we appreciate it, sometimes what I dislike is that when we did not have auto answer the ring would nt work so we didn't know when we were getting a call.
What problems is the product solving and how is that benefiting you?
It solving the problem of helping my boss see what I am doing during my shift and it helps solve customer solutions by being able to speak directly on the phone with them. It solving us the workers to be able to talk to our customers and have more of a life connection to know what is going on and how to help them get to the point where they are happy.
UJET is great!
What do you like best about the product?
It is clear and easy to help customers. It is also user friendly.
What do you dislike about the product?
There are some small glitches, like it sometimes goes fully quiet. The call is there, but the customer is not. I would also like to be able to switch to the main phone line from my personal direct line with ease. I also can't see the general phone queue if I have my own phone line.
What problems is the product solving and how is that benefiting you?
It is our go-to phone software.
Ujet
What do you like best about the product?
What I like best is that u jet is easy to navigate
What do you dislike about the product?
i dislike that the wrap up time is only 1 minute
What problems is the product solving and how is that benefiting you?
U jet is helping us contact customers.
Great for Call Center Solution
What do you like best about the product?
Absuletly a fantastic service. They have a great Virtual Assistant experience.
What do you dislike about the product?
1 or 2 of the settings are global and apply to all the queues but they are also working on changing on those settings.
What problems is the product solving and how is that benefiting you?
Defining queues and adding IVR to our numbers Virtual Assistant new phone number management.
Ujet is a really helpful tool
What do you like best about the product?
It helps my team to connect quicker with customers and resolve their problems in an efficient way. Ujet is also very user friendly and makes it easier to complete calls.
What do you dislike about the product?
My main concern is that there are few options for customization of the product. It also freezes and/or goes down sometimes, something that may be very annoying. Other than this, the software is great!
What problems is the product solving and how is that benefiting you?
Ujet is helping me and my team to solve our customer issues in a more efficient way, being able to provide live assistance whenever they need it. The tool is really amazing!
Ujet helps me assist costumers and change between auxes making my job so much easier!
What do you like best about the product?
The most helpful part about ujet is that i get to clock my lunches, breaks, emails, and call times so easily
What do you dislike about the product?
I dislike that ujet randomly logs me out
What problems is the product solving and how is that benefiting you?
ujet helps us provide better customer service
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