UJET
UJETReviews from AWS customer
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Wonderful just need a bit of work with the shortcuts
What do you like best about the product?
I like the swiftness of communicating with customers in real-time, the notifications, the smooth transfer, and the ability to see previous conversations before the customer was transferred.
What do you dislike about the product?
Inability to copy and paste from the shortcuts when the message exceeds the size of the text box. Upon attempt to, I incidentally copy and past all the messages for each category.
What problems is the product solving and how is that benefiting you?
Communication with customer in fast time as well as the ability to be provided screenshots
Great job UJET
What do you like best about the product?
The simplicity of use. Not a huge tech-savvy person, so the ease of use is the best for me!
What do you dislike about the product?
I often have to switch credentials when an agent is handling duel channels. Being able to work in duel channels with ease would be a great improvement.
What problems is the product solving and how is that benefiting you?
Provides us with a service that we are able to communicate with customers efficiently in.
The UJet Experience
What do you like best about the product?
The most valuable part about UJET is that it is easy to use. I like that each aux Has a different color that helps us identify the proper channel.
What do you dislike about the product?
The downside of UJET Is the calls just automatically answer. I understand we have to have a quiet work environment however, with us working from home that's not always possible. I believe having an accept button would be helpful.
What problems is the product solving and how is that benefiting you?
The UJET Program provides a clear phone line, with this I can hear my end user properly making problem solving way easier. UJET also helps me time myself when I'm not in the available AUX
Ujet... not happy with it at all
What do you like best about the product?
I am sorry to say that there isn't a lot of feature in Ujet at this moment that I like. One thing I do think it's very helpful is the 'Hangup and callback' button. I have used it for several times and it saves me a lot of the trouble of going to the contacts list and finding a phone number.
What do you dislike about the product?
I find the application a bit old-school like. I think the layout was supposed to be a clean and straight forward one, but instead, I think it's made too simplistic.
What problems is the product solving and how is that benefiting you?
The main functionality of Ujet for me is to be able to answer calls from clients and call back. I am more productive if I have a connectivity issue and use the 'Hang up and call back' button.
Best System
What do you like best about the product?
Everything is easy to use and understand.
What do you dislike about the product?
Random technical errors, but they get fixed very quickly.
What problems is the product solving and how is that benefiting you?
Helps us connect with more customers, and connect easier with our current customers
Great
What do you like best about the product?
Easy to use and easy to follow would use again!
What do you dislike about the product?
I like that it's Easy to pull a report and everything shows up timely
What problems is the product solving and how is that benefiting you?
Password reset issues
It has been an amazing experience working on UJET
What do you like best about the product?
The best thing about UJET is it's easy use and no issues during use. If there is ever an issue it is usually resolved quickly.
What do you dislike about the product?
I don't have anything I dislike about UJET. If I had to choose something, I guess it would be how sometimes the microphone doesn't connect so it makes it hard to speak with customers because I have to reset my whole device.
What problems is the product solving and how is that benefiting you?
I have less issues with UJET crashing resulting in me having to reboot less and being able to help more customers.
review
What do you like best about the product?
Instant survey.
User friendly
UJET's interface is good
User friendly
UJET's interface is good
What do you dislike about the product?
Chats disappear sometimes and abruptly end and doesnot count under solved contacts.
What problems is the product solving and how is that benefiting you?
It saves time and track the user performance.
IT WAS VERY SIMPLE TO CHANGE FROM WHAT THE COMPANY WAS USING TO THIS UPGRADE,
What do you like best about the product?
IT IS USER-FRIENDLY, I Love that we can transfer a call and chat with a third party. We can have a seamless conversation with other departments and take care of the customer in one call
What do you dislike about the product?
The sound or alert when a call is incoming
What problems is the product solving and how is that benefiting you?
I like the stats that are displayed, it helps me stay on track with my coworkers, and track my improvements.
uJet
What do you like best about the product?
Support is very responsive when there are technical issues, and technical issues are few and far between. We requested a feature on the reporting end, and they made changes for us which were very helpful.
What do you dislike about the product?
Every once in a while, there is a technical issue that there is no explanation for, and is difficult to recreate. We do always get troubleshooting tips when that happens.
What problems is the product solving and how is that benefiting you?
Seamless integration with our CRM, and very detailed reporting, documentation to help us learn about new features.
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