UJET
UJETReviews from AWS customer
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It's a user friendly.
What do you like best about the product?
It's easy to use. I also love how the color changes when changing the aux. It's fast as well, and I use it daily at work!
What do you dislike about the product?
I don't find anything at fault with UJET. Interacting with the fluid interface has been a fantastic app and a great experience. Well done to the team!
What problems is the product solving and how is that benefiting you?
UJET is essential as I use it daily to set my attendance. We use it for handling chats, calls, as well as e-mails! It's a must-have for any call center enviroment.
Good experience with ujet software and easy to handle
What do you like best about the product?
Everything is easy and user friendly. I would definitely suggest this software to any company. Easy to understand and easy to handle and happy to use it. We can easily review the tickets.
What do you dislike about the product?
Nothing is to dislike but sometimes the ujet gets logged of due to time expired which becomes problematic to the agent to go to octa and restrart it again while on chats.
What problems is the product solving and how is that benefiting you?
Contracting the customer for their problems and resolving their issues. Ujet is the only source to contact with us and to help the shoppers in any stage. This is the only platform to the shoppers
Makes your workspace feel easy, in order, and complete
What do you like best about the product?
I love how easy the transfer service is. I love how we can communicate with our customers through chatting or even calls. Lets us assist them in a quick manner.
What do you dislike about the product?
The least thing I hate about UJet is that it signs me out and need to take time to log back in. It also has problems at times which can cause commotion in a work environment trying to solve the problem!
What problems is the product solving and how is that benefiting you?
It has solved many customer problems. Without UJet we wouldn't be able to do what we do and assist our customers to the full potential. It is benefiting me because without UJet I'm jobless and our customers stay upset!
Load of the screen and response process while you are working in different tabs
What do you like best about the product?
fast connection, well communication. Able to work better
What do you dislike about the product?
Sometimes the interaction, become shorts
What problems is the product solving and how is that benefiting you?
Account management, linked information regarding profiles, orders, reports, scorecard
Reliable & Very tech-forward service
What do you like best about the product?
We've had 100% uptime for several years; itis good to not worry about one's service provide. Also in the past two years the software has grown leaps and bounds and they have been consistently shipping things monthly for a long time which is not something I've seen a telephony company be able to do in the past
What do you dislike about the product?
Detailed reporting is in an external data system instead of directly in the platform itself, although there is no extra cost it is just slightly inconvenient to have to go back and forth between the two softwares
What problems is the product solving and how is that benefiting you?
It provides us with an ACD, and in-app SDK that allows us to provide our agents with additional information when we are contacted (Their account, and what page they were on, for example), and provides telephony reporting on agent activity
UJET is easy to use
What do you like best about the product?
The feature that I liked about Ujet is that aside from using is as a call tool. You can use it to send text message as well. I have used lots of different tools like ujet. I man sayo that UJet is more user friendly
What do you dislike about the product?
Sometimes customers who are calling can't year me well and getting disconnected. Im not really sure if its with ujet or the internet. Buti al in all ujet is great
What problems is the product solving and how is that benefiting you?
I man see how many calls are waiting and It will provide you the information on why the customers are calling. With that I man say that I am more productive. Its really a great tool
Very fast!
What do you like best about the product?
I like that is user-friendly, fast to load, and easy to use. It has features that are essential for a call center environment, such as chat, e-mail, and call support.
What do you dislike about the product?
I didn't find anything that I dislike about UJET. It works great and is potentially one of the best performers in the call center industry. Amazing performance without lag!
What problems is the product solving and how is that benefiting you?
UJET is mandatory to use every day! I use it to record at the start of my shift and set the appropriate status when on break for example. As a Fitness Coaching Associate, it's essentially the first app to use when I start, and when I end my shift.
Flawless!
What do you like best about the product?
It's really helpful, easy to deal with, and fast to load. I like the coloring change for each status it's really eye-catching and it gets your attention. I use it to set my status as a Fitness Coaching Associate.
What do you dislike about the product?
Nothing so far. But, sometimes it lags a bit, and we had to contact their support at some point. Their support was extremely helpful and fast to respond to our query.
What problems is the product solving and how is that benefiting you?
UJET is critical and the first app that I actually launch once I begin my shift. We use it for multiple purposes such as a chat, e-mail, and status app. Also, it can be used to record my working hours. It's a no-brainer for any contact center to have UJET. Especially, with the integration with Kustomer.
Great experience!
What do you like best about the product?
I find it most helpful when you switch to meal or break status, Ujet keeps track of long you have been in that status so you don't go over on your meal/break! As well as it is easy to use when working with customers.
What do you dislike about the product?
I honestly find Ujet very useful to use!
What problems is the product solving and how is that benefiting you?
n/a
Brilliant and Fast!
What do you like best about the product?
I like that it's easy to use as I can easily set my status depending on what I am working on a single day. It can manage calls, chats, and e-mails along with Kustomer's integration. It's the best working experience ever!
What do you dislike about the product?
It can be laggy sometimes and requires a headset to run. Other than that, I don't find anything else that I don't like. The team behind UJET works on solving the issues fast though.
What problems is the product solving and how is that benefiting you?
UJET is essential in my day-to-day activities at work. Without UJET, I won't be able to do my job as I use it to handle chats, e-mails, and calls as well. The integration with Kustomer is a no-brainer!
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