UJET
UJETReviews from AWS customer
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The excellent tool for workers
What do you like best about the product?
This plataform is incredible easy to use and is one of the most user friendly I have ever use. It os very stable and the qualitu and effiecient of the call are remarcable.
What do you dislike about the product?
We've observed that the loading times increase significantly with slow networks, impacting user experience. The current UI design appears to be rather basic and requires a redesign to enhance aesthetics and usability. Additionally, there are occasional login failures and system unavailability after idle periods, which causes disruptions to sticky data and results in missed calls. To further improve our platform, we would greatly benefit from implementing visual analysis capabilities using the raw data extracted from within the system itself."
What problems is the product solving and how is that benefiting you?
Automated warnings will be triggered if there is no client interaction in the chat. Subsequently, after receiving three consecutive warnings, the chat will be automatically closed via the same interface.
Do not miss the opportunity to use a great tool!!
What do you like best about the product?
I like that it is very easy to use and the interactions develop very well without errors. It is also very good that they are constantly creating updates that make the platform more enjoyable
What do you dislike about the product?
Sometimes I am not very exact with the times, but it is understood that since it is a new update it is still under errors that are being corrected, apart from that I cannot find other faults
What problems is the product solving and how is that benefiting you?
That the warnings be sent automatically when there is no interaction in the chat by the client in the chat and that it close after the three warnings by the same interface
UJET is the perfect program to help customers.
What do you like best about the product?
UJET is so intuitive and really easy to use. I love how easily I can contact my customers and be able to help them in no time. The information shown about incoming calls of the customer is so accurate and clear.
What do you dislike about the product?
UJET can be a little laggy sometimes. It really needs a decent machine to be able to handle this program without programs due to the quantity of information and functions.
What problems is the product solving and how is that benefiting you?
UJET helps me to contact customers easily and fast with accurate and clear information. Also, UJET help's me to manage my work schedule because it has a variety of options to select.
if you know how to use this application is a really good tool
What do you like best about the product?
The easy way to change your work status, and with a good internet conection work properly
What do you dislike about the product?
Sometimes is not working properly because 1 hour after working on it jump to another status
What problems is the product solving and how is that benefiting you?
is a really good to see the time frame in live
Awesome platform makes our tasks so much easier
What do you like best about the product?
The platform allows us to manage our tasks in better ways. Also, the notifications for every interaction taken by us make this so much easier to handle.
What do you dislike about the product?
I would love to see pop-up notifications in order to give us a better experience in the calls section.
What problems is the product solving and how is that benefiting you?
Well-optimized interface. Makes so much easier to take calls and chats in our daily tasks.
Very helpful application
What do you like best about the product?
This is the great platform to interact with the customers and very user friendly. Through this we can handle multiple chats like 10 at a time which helps in connecting with many people.
What do you dislike about the product?
Anybody can use and it is not so hard to use this tools and we can keep a track of every conversation which we have with the customers on a daily basis. We can pull out all reports easily
What problems is the product solving and how is that benefiting you?
Very rarely but we have problems with refreshing the application. Sometimes we have issues with opening and closing the tickets. But once we clear cookies and caches, everything gets sorted
Widget is poorly designed and doesn't work well.
What do you like best about the product?
It has amazing report functionalities is a significant benefit. Having a robust reporting system can be critical for call centers to understand how their agents are performing, identify areas for improvement, and make data-driven decisions to improve customer satisfaction.
What do you dislike about the product?
However, it's concerning that the connection is very unstable. This leads to significant disruptions in service, long wait times for customers, and frustration for both customers and agents. The instability of the connection could also impact the quality of the calls, which is a crucial aspect.
Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers.
Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers.
What problems is the product solving and how is that benefiting you?
Integration with CRM solutions: UJET offers integration with CRM solutions, which can help teams streamline their workflow by providing them with customer data in real-time. This integration allows agents to have a complete view of a customer's history, previous interactions, and preferences. As a result, agents can provide personalized service and resolve issues more efficiently.
Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions.
Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience.
Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction.
Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions.
Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience.
Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction.
One call at a time
What do you like best about the product?
Now that I have been using UJET for about 2 weeks, I like the look of it. It does take a bit of time to get used to it but once you grasp it every call gets easier and easier. I think that once we add Kustomer to the UJET platform it will be amazing. I will update my comment once I can work with both programs. the only thing right I miss is the notepad that we had with 5-9.
What do you dislike about the product?
at times the lag between when it says you have a call and then when the call comes in. I wish that when you hear the signal then the call would be there. I have had a few false starts and had to repeat my greeting.
What problems is the product solving and how is that benefiting you?
UJet is helping out customers with a one-call resolution. and streamline our workflow. It allows each dept to quickly handle any situation quickly.
Loving UJet!
What do you like best about the product?
I love how user-friendly and intuitive UJet is on the user, admin, and manager levels. It's effortless to update the IVR and tweak settings without the need for their help or the help of someone with IT knowledge. The look is very clean, and the location of features on the agent level is where they should be. This made the transition seamless.
What do you dislike about the product?
I wish there were an option to be able to search settings. You can only click through each menu and section, which sometimes makes finding a particular setting difficult.
What problems is the product solving and how is that benefiting you?
Streamlining voice, chat, and SMS into one product. Improving the agent experience and the admin experience in terms of customization.
Ujet is easy to use and provides a seamless calling experience.
What do you like best about the product?
I like that it is user-friendly, and its interface is easy to navigate. I don't have to pick up the calls because it has auto-answer, and it has a whisper function to let me know there's an upcoming call.
What do you dislike about the product?
Nothing so far, it's been a great experience.
What problems is the product solving and how is that benefiting you?
It's the ultimate solution for managing both incoming and outgoing calls, all in one place!
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