UJET
UJETReviews from AWS customer
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very eficient
What do you like best about the product?
It is very easy to use and very accessible
What do you dislike about the product?
anything in especial, the app always works properly
What problems is the product solving and how is that benefiting you?
with Ujet we can easily keep a work schedule in detail
Ujet is very convenient and easy to use!
What do you like best about the product?
Ujet really helps me a lot as a customer representative because it makes the call and chat seamless and very real time!
What do you dislike about the product?
Nothing as Ujet is really doing a great job with the auxes and real time chat and call duration
What problems is the product solving and how is that benefiting you?
Ujet is solving customers inquiries and concern real time and it benefits us in a way to get in touch with the customers very easy and it's really very convinient to me
Amazing Work Tool
What do you like best about the product?
I like it because it has a good response speed. I love that we have the option to add a party while still having the main caller on the line. It's a really useful tool.
What do you dislike about the product?
I think it would be useful if the wrap-up option was automatically set. Sometimes we go into the call and forget to pick the next status and after the call ends and go directly to the next call in line.
What problems is the product solving and how is that benefiting you?
It's really useful that as soon as we receive a call on ujet it automatically opens up the conversation in kustomer. It saves us time in trying to find the conversation and then providing assistance to the guest or host.
Excellent Corporate Tool
What do you like best about the product?
Is helpful because it is very fast and does not consume a lot of Internet connection and Computer resources, it has also a variety of status to make your day-to-day smooth, and very convenient for Corporate use.
What do you dislike about the product?
It should have the option to put yourself in "wrap-off" automatically after a call or chat or give you a 5-second window warning before it goes to the other interaction.
What problems is the product solving and how is that benefiting you?
It helps me to manage my day-to-day interactions effectively, it has a user-friendly interface, it can be easily integrated with other systems such as KUSTUMER and it is perfect for chat and voice interactions.
Great quality for calls!
What do you like best about the product?
Easy to use and never have issues hearing customers on the phone.
What do you dislike about the product?
Sometimes there's a glitch and the call will have a ringing but you can still hear the cx.
What problems is the product solving and how is that benefiting you?
Easy to contact customers.
Awesome
What do you like best about the product?
The differen auxes that we can use and the colors it has.
What do you dislike about the product?
Sometimes it gets stuck when I received a call.
What problems is the product solving and how is that benefiting you?
The easy way to use it, sometimes the colors on Ujet changed but now is more easier to identify wich one we need to use
Ujet the Cleanest and Fastest cloud contact center platform
What do you like best about the product?
I love the UI so much, so clean and simple yet fully-featured and the way it's integrated with Kustomer is so seamless feels like the same platform also the states are super helpful.
What do you dislike about the product?
Not much but I wish there was a dark mode for the UI or maybe more customization options and there is an issue that rarely happens that sometimes it goes unavailable for some reason.
What problems is the product solving and how is that benefiting you?
Ujet is a very reliable tool and very dependable and it solves the issues that we experienced before using Ujet with Avaya for example was unreliable and very ugly UI compared to this beauty
A positive experience
What do you like best about the product?
It notifies me when a call is coming in, little to no issues.
What do you dislike about the product?
Nothing really. It lets me get the job done
What problems is the product solving and how is that benefiting you?
Assisting my customers to the best of my ability in a timely manner
Immaculate experience.
What do you like best about the product?
I like the design and how simple it is, very easy to learn and visually appealing.
What do you dislike about the product?
There is nothing major that I dislike about UJET, everything is great.
What problems is the product solving and how is that benefiting you?
I am using UJET to choose my status, either I receive customer or not.
Ujet has served me well. It's a great tool for work purposes
What do you like best about the product?
It's very user-friendly and downtime is minimal. I enjoy working on it daily
What do you dislike about the product?
There are no dislikes I can comment about
What problems is the product solving and how is that benefiting you?
Ujet is helping me to be as productive as possible
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