UJET
UJETReviews from AWS customer
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Ujet is really easy to use
What do you like best about the product?
Ujet's interface allows you to do all your business with major understanding and familiarity. This tool is great at the moment to attend to customers and do phone functions
What do you dislike about the product?
Ujet should allow sending and receiving images during the call, that way will improve customers' experiences at the moment of troubleshooting any issues. Also, noise cancellation
What problems is the product solving and how is that benefiting you?
The major concern I've experienced with ujet is at the moment of receiving or sending emails during live interactions. It should allow sending and receiving sms/emails during a live interaction
Ujet Experience
What do you like best about the product?
UJET is very easy to use, access and manage. You can contact customers via phone and chat and when it comes to usage, it doesn't need a long training to know the features. It's very user friendly.
What do you dislike about the product?
The simplicity of the program. It would be nice if there's more customization features or choices such as dark mode. However, overall, Im very satisfied with the program.
What problems is the product solving and how is that benefiting you?
Ujet helps me with my daily interactions with the customer through phone calls and chat. It also consolidate with other platforms that we used in contact center.
I like the new UI! Amazing experience
What do you like best about the product?
The best about UJET is the friendly interface, it does not show more complex that can make out mind confuse while assisting customer. It has a more ease of use features , like transferring the customer to another department than the old ones.
We can manage our support for the customer in a timely manner.
We can manage our support for the customer in a timely manner.
What do you dislike about the product?
For me there is no problem or there is nothing i didn't like in this application because it gives us convenicency in receiving call. I dont have to suggest any impovements because for me it serves its purpose and this is a stable app
What problems is the product solving and how is that benefiting you?
This is easy to use, when in time of pressure and workload while talking to a customer, ujet show all information of the customer you needed for example the registered name and phone number, in a simplest way, not like the other app it looks like complicated. It reduce our confusion in looking of the information we need.
How UJET is Very Useful for the business
What do you like best about the product?
Very comfortable and easy to use, and I really love to use it in every time in my work , also everything is already there and you will not be confused on how to navigate the tools and it really great to use.
What do you dislike about the product?
dislike is sometimes there is some bugs and issues regarding for the delay and also there is a slightly dislike in the colors but everything was fine and will continue to use
What problems is the product solving and how is that benefiting you?
Ujet is helping me to solved the issues of the caller and communicate well with them and also to provide them a proper resolution to the customer. and also to provide accurate information all througgh out of the business
Amazing tools that I ever used.
What do you like best about the product?
I love the way it was so user friendly. It aslso has a lot of features that you can check on. Transferring a call is so much organized as well. You just need to know which department you are looking for and it gives you a direct line all the way to the right support to contact too.
What do you dislike about the product?
One thing is the delay, there is sometimes a delay when it comes to receiving a call and also changengin auxes. But this was also can be tolerated .
What problems is the product solving and how is that benefiting you?
Ujet is great to used specially it helps me a lot when it come to the concern that I don't have info or out of my scope . I can easily get in touch with someone else and they also can help me and my caller in regards on their issue.
Amazing and learnable easy to operate
What do you like best about the product?
past reliable and easy to operate and its better to use and i can see my shift schedules everyday
What do you dislike about the product?
sometimes while im working it hang and sometimes it operate slow
What problems is the product solving and how is that benefiting you?
it help me to know what my status while im on work shift and provide my work schedules
Friendly tools in BPO industies
What do you like best about the product?
You can choose your tags wisely. It is easy to use. When I'm in training, it is easy to explain, and you can make sure that you can tag in an easy way. Unlike other tools in BPO industries,
What do you dislike about the product?
The designed of the tools and the placement of the buttons
What problems is the product solving and how is that benefiting you?
The Ujets solves the call problem and the hold time of every call center agent
It's been great so far
What do you like best about the product?
It's ability to allow you to talk with the customer while working in the background
What do you dislike about the product?
A nitpick would be how sometimes statuses fail to update for a few seconds.
What problems is the product solving and how is that benefiting you?
Is helping us resolve the issues that our customers currently have.
UJET as a tool for forecasting incoming calls
What do you like best about the product?
The thing that I really like about UJET is about utilizing the tagging of the current work that I need and also by being able to handle calls.
What do you dislike about the product?
The thing that I dislike about UJET is that the buttons are really small and I hope they can speedup the platform or app.
What problems is the product solving and how is that benefiting you?
UJET helps me by notifying me or forecasts the predicted amount of calls for the day.
The ease of the UI.
What do you like best about the product?
I really like how easy user interface is. Only a single training to agents, team leads, or the executives is always enough. Also I really admired how easy it was to embed it into several CRMs, according to them.
What do you dislike about the product?
There is really nothing I dislike on UJET. I rarely get any errors but if there is any, the CX team is always there to help us out, no matter the topic.
What problems is the product solving and how is that benefiting you?
UJET is solving several key problems for us. Firstly, UJET's flexibility allows us to seamlessly onboard new verticals as we expand our services. This benefit is particularly significant as we frequently go live with new verticals, and UJET's ease of use and adaptability simplify this process, saving us time and resources. Overall, UJET's solution enhances our customer service operations and supports our continuous growth efforts.
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