UJET
UJETReviews from AWS customer
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Easy to use
What do you like best about the product?
UJET is very simple and intuitive, you can change your status and the agent statuses in a very easy way. Monitoring the agents is intuitive and you don't need to study the platform a lot to know how to use it
What do you dislike about the product?
Sometimes the platform is slow, and takes a while to refresh the agents current status. Reducing the loading time will definetely make the difference and increase the productivity.
What problems is the product solving and how is that benefiting you?
Ujet helps the operation by allowing the quality analysts to check the live interactions. This allows me to be more productive because that way we can identify risk factors before they become a behavior.
Ujet
What do you like best about the product?
It is practical and easy to use when in live monitoring
What do you dislike about the product?
It is very slow at generating reports when there is a new to chek on the agents performance
What problems is the product solving and how is that benefiting you?
I have no news about the problems that have been addressed
Awesome experience! Very easy to use!
What do you like best about the product?
Very user-friendly. I've been using UJET for months and I can say that tool is easy to use.
What do you dislike about the product?
I really can't think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Helps me with timekeeping
Efficient, fast and accurate tool.
What do you like best about the product?
There is no loading time at UJET. You can easily login and logout in just a few seconds without worrying about being late.
What do you dislike about the product?
Based on my experience, I haven't encounter any of latency or issues using UJET
What problems is the product solving and how is that benefiting you?
The efficient way of logging in and out
Great experience!
What do you like best about the product?
Ujet is very easy to use and user-friendly. Will definitely recommend.
What do you dislike about the product?
So far, everything's good when using UJET.
What problems is the product solving and how is that benefiting you?
Very easy to use and accurately punches our breaks/scheds and working hours.
Ultimate tool for handling customers
What do you like best about the product?
What i like most in using Ujet is easy to use and user friendly.The interface is very lite which means for is very easy to navigate.It helps me provide best customer service even in under pressure.
What do you dislike about the product?
I dont find any difficulty in using the ujet because its easy to used.The label of each information of the custumer is also easy to read that is why its help me to find the proper information easily.
What problems is the product solving and how is that benefiting you?
In using Ujet i find it easy because all the informations needed is already in the system compare if you are using IVR specially In transferring calls to other department.
Good experience
What do you like best about the product?
Ujet is very user friendly and easy to use. Anyone can use Ujet and understand its funtions
What do you dislike about the product?
If I don't refresh the UJET status for 4 hours or Longer, Ujet disconnects me
What problems is the product solving and how is that benefiting you?
It helps to comunicate with customers so we can provide assistance on the product and help with the customer service experience.
Secure and Easy
What do you like best about the product?
It shows the information I need and it is easy to read it and download the details is very helpful for me with the activities and reports I need to do on the daily basics
What do you dislike about the product?
For my experience it was a delay for about ten seconds when I see the Agents console for any LOB I am consulting or If I need to download details appearently doesn't show it
What problems is the product solving and how is that benefiting you?
We can see details on real time that help us to take decisions more quick and also more effective and get the actions plans prepare to have a good performance numbers
is very accessible
What do you like best about the product?
ujet is really helpfull due to is its interface is really easy to navigate, the way we can pick interactions or transfer them is so simple, certainly ujet results to be easy for new hires
What do you dislike about the product?
sometimes ujet got stuck and does not create a new case so we should refresh it or even create a new case manually,
I consider ujet can be faster and more efficient if get some updates
I consider ujet can be faster and more efficient if get some updates
What problems is the product solving and how is that benefiting you?
through out the time ujet has been doing some updates in the platform to improve the the connection, which is not being taken into consideration is that we do not have the way to transfer to other lenguages queue
UJET a best friendly user platform to have
What do you like best about the product?
As an CSR, what I like in UJET is having fast and easy navigating buttons while managing the site which has many AUXes to choose like available, meeting, training, etc. It really helps us to give service to customers.
What do you dislike about the product?
I don't dislike UJET because it is very a friendly user for agents like me. It's not really a bad platform that can be recommended to other companies and also my friends working in a BPO company might help them soon during working hours.
What problems is the product solving and how is that benefiting you?
UJET benefits me to talk and stay connected to all our customers at all times. The problem when customer and I got disconnected during call, it is east for me to make outbound calls because of easy navigating buttons to manage for a callback. It benefits me to resolves customers concerns with through voice, chat, and email, depends on how I navigate it. It benefits me to have an easy work-life balance in resolving customers request and satisfaction.
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