UJET
UJETReviews from AWS customer
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Probably some of the most undependable services I've ever used.
What do you like best about the product?
Honestly, I have not had a positive experience yet.
What do you dislike about the product?
Everything. I dislike everything. Nothing.
What problems is the product solving and how is that benefiting you?
Ujet either lags or completely freezes in the middle and at the ends of calls.
Ujet Review
What do you like best about the product?
I can move the phone call box around in the window. which is pretty cool! I also like how chats and phone calls default to save in salesforce unlike our last chat provider.
What do you dislike about the product?
I wish the phone call box could be dragged outside of the browser to be its own window or entity.
What problems is the product solving and how is that benefiting you?
I no longer have to have 2 sperate browsers open in addition to our main information data sources to make a phone call.
Recommendations to others considering the product:
It is a great product for phone calls.
It's easy to use but it could use a couple of improvements
What do you like best about the product?
Easy to navigate.ease of taking calls transferring calls and making outbound calls
What do you dislike about the product?
The issue at times such as freezing nd not being able to hear incoming calls
What problems is the product solving and how is that benefiting you?
Taking calls
Ujet Review
What do you like best about the product?
Very simplistic, modern, and easy to navigate.
What do you dislike about the product?
Freezing/ connection issues. Once ujet freezes, it forces aux into wrapup.
What problems is the product solving and how is that benefiting you?
easy call flow and transferring process.
Easy as Pie
What do you like best about the product?
I love the features in UJET that make my job a bit easier. Such as the ability to change my status before I'm done just in case I happen to forget before I end my chat.
What do you dislike about the product?
I don't like how there is no timing for people who chat. I wish we had a timer as well that we can see. Also when a customer sends in a picture, the chat just freezes until they say something afterwards. I don't see the picture or anything until they say something or I have to scroll all the way to the beginning of the chat so that I can see the picture.
What problems is the product solving and how is that benefiting you?
I notice that the chat sometimes gets frozen on the pick up. Meaning when I click to get the chat it freezes. I love that we can request the photos from the customer when they don't know how to send it in themselves. This is a super handy feature
Recommendations to others considering the product:
I would recommend a timer for chat users. Also for the chat to not get stuck when we get a photo from a customer
Spectacular
What do you like best about the product?
It contains primarily everything that you need to know in a call.
What do you dislike about the product?
Sometimes it drops calls without apparent reason
What problems is the product solving and how is that benefiting you?
It promotes consumer goodwill and it helps me to communicate with them easily
Recommendations to others considering the product:
none
ujet
What do you like best about the product?
ujet is very easy to set up and use. One feature I've had a lot of value from is in-call SMS4
What do you dislike about the product?
I haven't had any issues with it at the time. It has been working perfectly for me.
What problems is the product solving and how is that benefiting you?
Overall, our experience with ujet has been wonderful. They are a great partner and we continue to derive value from features such as in-call SMS that we would never have had with other telephony solutions
Quirky, suited for small businesses
What do you like best about the product?
They have consistently taken our feedback and implemented it where they can. I like how easy it is to change any admin settings or queue settings. Setup was incredibly easy. Pricing is great!
What do you dislike about the product?
Not optimized for large contact centers - no true omnichannel admin panel yet so i have to keep multiple tabs open in order to see whats going on across our small center. No extensions, just direct lines.
What problems is the product solving and how is that benefiting you?
We were able to highly customize our user experience with ujet and have enjoyed the roll out of the chat feature as well. Very excited about the sms feature.
Recommendations to others considering the product:
Give feedback regularly, take advantage of their CSM reach outs and meet regularly to resolve issues, get clarification and provide feedback on your usage. They really listen!
Easy to use but powerful
What do you like best about the product?
UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do!
What do you dislike about the product?
Limited flexibility and in-depth reporting abilities
What problems is the product solving and how is that benefiting you?
Our focus is to optimize before scaling so every order, every delivery, every customer issue is handled in the most efficient way - improving agent handle times, first response time, process to resolution, and ultimately customer satisfaction. With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives
Incredible product & service that improves agents, supervisors and users experiences
What do you like best about the product?
The agents are able to improve their level of support and the supervisors are able to measure and control things that they didn't have visibility into before Ujet.
Also, the user has a totally new experience with sharing video, screens and a flexible IVR. Users are seeing an increased number of cases being solved during the first contact which was a key metric for the agents.
Customer service from Ujet was critical in getting the organization up and running in a short period of time and it couldn't have been done without such great support.
Also, the user has a totally new experience with sharing video, screens and a flexible IVR. Users are seeing an increased number of cases being solved during the first contact which was a key metric for the agents.
Customer service from Ujet was critical in getting the organization up and running in a short period of time and it couldn't have been done without such great support.
What do you dislike about the product?
Sales process was bumpy given deadline pressure. Also, not sure if this is entirely on Ujet or also on the company too, but it would be great if the agents could use a wireless headset to improve their working experience.
What problems is the product solving and how is that benefiting you?
By decreasing the number of contacts requires to solve issues the company is improving the economics of the contact center and also the image and PR of the support that the company's product receive. Also, the company is starting to track how who is responsible for the tickets generated (product design, product implementation, technical team, etc.) and thus are able to improve on the product life overall.
Recommendations to others considering the product:
Have one of their team do a demo and you'll be fully convinced.
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