UJET
UJETReviews from AWS customer
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Easy to Use and Efficient
What do you like best about the product?
I love how easy it is to change between channels and to use the system as a whole. It is very easy to speak with customers and transfer calls. It also makes it very easy to send smart actions to customers as well!
What do you dislike about the product?
It is sometimes confusing when the channels overlap, so sometimes I'll be in Available and the widget will say I'm in Wrap-up.
What problems is the product solving and how is that benefiting you?
I use UJET for every part of my job. It tracks everything that I do during the day. It really benefits me to know where my time has be spent throughout the day and it also helps when I'm looking for end of the month statistics.
Recommendations to others considering the product:
I think that this is a great way to track what you're doing. It is easy for managers to go in and look at what their employees are doing and how long they have been in a working field. Ujet also provides a tracker for what is going on in that moment which lays out what everyone is doing and what status they're in. That is super helpful when looking at areas that are in need.
Ujet Experience for 2months and counting
What do you like best about the product?
knowing and seeing the selections for different departments upon transferring
What do you dislike about the product?
sometimes it's lagging for example going back on avail from break or lunch upon pressing the avail button it froze
What problems is the product solving and how is that benefiting you?
it's much easier to navigate mute hold transfer
4 a very fast call use uJet
What do you like best about the product?
essential interface and very simple to use.
What do you dislike about the product?
sometimes it opens cases for outbound calls and should not do so
What problems is the product solving and how is that benefiting you?
Customer support representative
Recommendations to others considering the product:
As long as I have used it has been a valid tool and the most important in order to perform my work.
UJET Review
What do you like best about the product?
I like that it notifies you the number of chat in the queue and how many messages a client/customer/shopper has sent.
I also like how it times my breaks.
I also like how it times my breaks.
What do you dislike about the product?
I do not like to numerous glitches that take place.
When you end a call and it automatically put you back in a new call without warning.
When you end a call and it automatically put you back in a new call without warning.
What problems is the product solving and how is that benefiting you?
It keeps me organized with my calls and chats.
UJET Makes Work Easy
What do you like best about the product?
UJET alerts me when I have a call. I’m able to easily answer it and end it, if need be.
What do you dislike about the product?
UJET would be more helpful if the ring of the call lasted till it was picked up or missed. If the rings go away, I think that someone else has the call.
What problems is the product solving and how is that benefiting you?
UJET has made it easy for me to do my job. I am easily able to talk to the customer and transfer.
Recommendations to others considering the product:
If you need a place to answer calls, UJET is the service to use
All the tools I need in the same place
What do you like best about the product?
Ujet Is really easy to use and have a friendly interface, as well we should keep in mind that the design is very intuitive, so you do not have to be an expert to use and take advantage of all the tools it has to offer
What do you dislike about the product?
One of the things that I dislike the most, and I am not really sure if the issue is on Ujet's side, is the fact that sometimes I am not able to find the recordings of the calls, It would be great if we could find it directly on Ujet instead of going to another place (We use Zendesk)
What problems is the product solving and how is that benefiting you?
Ujet Shows me all the information I need In real-time, and it uses colors, and graphics to make it understandable for everyone.
Ujet Experience
What do you like best about the product?
Ujet gives us a great call experience. Usually with other soft phones you usually get a lot of issue but with Ujet it's seamless.
What do you dislike about the product?
Not much it's more of wifi connection. We usually encounter issue with wifi connection but if it's strongly connected it's the best!
What problems is the product solving and how is that benefiting you?
Benefit with transferring calls and also it is more of user friendly tool.
Recommendations to others considering the product:
Good choice a user friendly tool that can offer great experience to call center industry.
Is a very good software, is very simple to use and I don't have disconnections.
What do you like best about the product?
It's very unusual that the call drops and the quality of the call is good. When we receive a call we can't change the status but that means that nobody can't avoid a call.
What do you dislike about the product?
Sometimes the person who I'm talking can't hear me but is very unusual.
What problems is the product solving and how is that benefiting you?
I have helped a lot of customer with very hard issues. Long calls but never fails.
Recommendations to others considering the product:
Is a great software to speak and provide great customer service as an agent. This tool is fantastic and very easy to uses. When I want to change my status, provide me all that I need, Available, Unavailable, etc.
UJet
What do you like best about the product?
The tools department has been working with you all to resolve my issues. They came by saying that it was fixed. I haven't received any calls as of.
What do you dislike about the product?
No one has been able to find my issue. They stated that my calls should start coming in. I have yet to start receiving them.
What problems is the product solving and how is that benefiting you?
Not able to send a receive calls.
UJet is helpful
What do you like best about the product?
Visibility of information on the incoming call screen is useful when utilizing this with other programs to resolve current issues.
What do you dislike about the product?
Multiple UJet connection glitches with Auxes and timestamps while in certain auxes
What problems is the product solving and how is that benefiting you?
Customer Service related problems.
Recommendations to others considering the product:
Be very patient with the system, transfer and conference feature is great!
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