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UJET

UJET

Reviews from AWS customer

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External reviews

1,122 reviews
from

External reviews are not included in the AWS star rating for the product.

    Logistics and Supply Chain

A great application to track adherence.

  • August 27, 2019
  • Review provided by G2

What do you like best about the product?
UJET is user-friendly and efficient for my needs.
What do you dislike about the product?
Nothing. It works well and serves the purpose.
What problems is the product solving and how is that benefiting you?
Schedule adherence

    Consumer Electronics

Easy to use, very reliable!

  • August 27, 2019
  • Review provided by G2

What do you like best about the product?
It is a very easy tool to use and as a manager/admin, there are a lot of things that can be performed on the go. It shows a lot of smoothness in the interface and users have provided good feedback about the tool itself. At the moment it is one of the best VoIP tools that I have used in my call center experience.
What do you dislike about the product?
It may become laggy when there are other integrations with CRM, but nothing out of the ordinary. It is important to know which tools you are going to be using in order to understand the limitations you are going to have. For example, we don't use the CHAT feature but we integrate the tool with our CHAT platform, and it works as expected.
What problems is the product solving and how is that benefiting you?
Staffing, movement of queues, reporting, etc. It is super easy to use and it is very easy to train people to use it. Whether you are going to be training a team leader, a trainer, a quality analyst; basically anyone can take advantage of its easy to use software.

    Kristen D.

UJET

  • August 23, 2019
  • Review provided by G2

What do you like best about the product?
I really like how smoothly the program is. It will rarely give me tech issues, but if it does then it is solved almost instantly.
What do you dislike about the product?
Nothing really at the moment, other than the wrap up time is sort of short.
What problems is the product solving and how is that benefiting you?
I am solving mostly just problems within the Wag! community/platform. Ujet helps when I need to make outbound calls, my putting me in wrap up to allow time to think.
Recommendations to others considering the product:
None

    Consumer Services

It's been great!

  • August 23, 2019
  • Review provided by G2

What do you like best about the product?
Ujet allows me to solve the cx issue faster.
What do you dislike about the product?
What I dislike is that sometimes the notifications do not work
What problems is the product solving and how is that benefiting you?
It's easier and quicker to solve the issues.
Recommendations to others considering the product:
do it, it works great!

    Consumer Electronics

UJET makes everything easier

  • August 22, 2019
  • Review provided by G2

What do you like best about the product?
I love the friendly interface and the simplicity of the tool. It helps make the job a lot easier. I also love the fact that it has a very good way to manage queues and agent status lists and the fast reporting generator is something that makes it unique, you can get reports done in seconds.

I also love the fact that UJET shows most of the data from the customer right from the beginning, it tells you which queue it's coming from and it also let's you know if the call is transferred or IVR. Since we integrate the UJET tool with Salesforce we also have the option to see if the customer is a repeated contact and it makes account verification easier for the agents.
What do you dislike about the product?
The reports are inaccurate sometimes, so it doesn't always show the real data and on some occasions it may not show any data at all for some agents or users which complicates stuff. The other thing is that it's web based, so it consumes a lot of memory and it gets stuck sometimes which can take long for you to do a simple task on the dashboard or the auxes. There's also an issue with some auxes in which you can see in the screen that someone's available, but in the report it shows that they are unresponsive and the agent will not get any calls until they refresh their page which is a pain since you have to be on top of that in order to avoid that problem.
What problems is the product solving and how is that benefiting you?
We are getting reports for AHT, ACW, HOLD TIMES, ETC done with UJET and we are also using the queue dashboard to manage queues and move people from one AUX to another in order to have the best service level available on a daily basis. The tool has been a great help for us to properly address all cases in bucket and have enough people to tend to new customers.

We have a big program with us that requires a complete tool for us to work and UJET provides that with no complications. I would choose UJET all the time if I have to.
Recommendations to others considering the product:
I would recommend everyone to switch to UJET since it allows more control and greater visibility over the agents using the tool. The live monitoring is a lot easier to use and it's very easy to use it remotely. You can switch auxes, download reports, monitor, check queues and use it for forecasting, etc...

It's a very complete tool and it will only get better with every update.

    Adela S.

great experience

  • August 22, 2019
  • Review provided by G2

What do you like best about the product?
I like that is online and I don't need to have a physical avaya, also it is very friendly and help center is really fast, UJET is not expensive at all, and has many different and quick ways to get where you want to be. This is very important in the call center experience because it does not take you too long to get where you want to go on your app. That is what I like the most about UJET
What do you dislike about the product?
that sometimes we have to troubleshoot and also help IT, also, that sometimes when you get stuck in a call, customer is not really able to hear from my end.
What problems is the product solving and how is that benefiting you?
I am helping customers get a better customer service, also, calls are faster now, we can provide a back to back service with no worries.
Recommendations to others considering the product:
use it, it will definitely help you out with anything starting from your job up to making your life easier. It is a very friendly tool and also has a great help center, do not miss the opportunity of having it as part of your daily basis. It seriously is the best tool we have had since we started and I think we are going to keep it for a long time as well. We, as a call center industry had the need of improving our customer satisfaction level, and all of our tools needed to be updated, when we found UJET we decided to stick with it and use it for all of our clients, you should totally use it.

    Outsourcing/Offshoring

Minimalist

  • August 22, 2019
  • Review provided by G2

What do you like best about the product?
Very user friendly and simple, I really like the it looks and how easy is to retrieve information from it.
What do you dislike about the product?
I can't use more than one filter on the Agents Tab.
What problems is the product solving and how is that benefiting you?
Live monitoring.

    Monica M.

My thoughts on Ujet

  • August 22, 2019
  • Review provided by G2

What do you like best about the product?
That it links to all my programs and populates customer information
What do you dislike about the product?
There really is not a dislike, I love the capabilities of ujet
What problems is the product solving and how is that benefiting you?
I haven't had an issue with my Ujet. It has many benefits as far as tracking calls and call times

    Consumer Goods

UJET Review

  • August 22, 2019
  • Review provided by G2

What do you like best about the product?
what I like about UJET is that you can easily login, it no longer need a lot of information to key in, it works awesome and very friendly. The shortcut keys are very helpful specially if you have 3 chats on queue. It let's you access calls and chat at the same time with no interference.
What do you dislike about the product?
What I dislike is that when UJET start to froze and not create a ticket link as it result to getting DSAT to unanswered chat. It also sometimes not populating immediately but that's very rare to happen. The UJET has no standalone tool so that we can view the full dashboard of zendesk.
What problems is the product solving and how is that benefiting you?
The problems we solve in UJET are issues of shoppers. It's benefits are to provide timely responses to shopper, seeing the metrics real time.
Recommendations to others considering the product:
None

    Supermarkets

Awesome

  • August 22, 2019
  • Review provided by G2

What do you like best about the product?
I like how easy is work with ujet because is a very good tool to receive chats and calls. my experience with ujet has been great. I use ujet evey day
What do you dislike about the product?
when it shows you available but you are not. also because in some cases the call drops and you don't have
What problems is the product solving and how is that benefiting you?
calls
Recommendations to others considering the product:
NA

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