UJET
UJETReviews from AWS customer
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Very user friendly
What do you like best about the product?
I like this kind of apps that are very easy to use because they allow the users to save time when they are operating the app
What do you dislike about the product?
Those apps that are very complicate to use the developers are supposed to give apps that will make every process easier for a user
What problems is the product solving and how is that benefiting you?
It has made things easier make every process since call someone to begin a third party call all those kind of process are very easy to realize
UJET is the New Innovation for Customer Service
What do you like best about the product?
UJET for me is an easy to use program that matches this era of smartphones. I have been using this software for my customer service job and I must say that it's been very easy to use. It only took me a couple of minutes to understand how this program works. This program allows users to select their current activity which can be monitored by the admins. The admins has also a way to make some customization on the program.
What do you dislike about the product?
The admins has to open different windows through a web browser to monitor productivity of customer service agents and the whole team. There's also another window that needs to be opened to monitor current status/activity of agents.
What problems is the product solving and how is that benefiting you?
It can solve problems related to the customer service needs of a small enterprise with allotment for 50-200 employees.
The experience has been great for the most part!
What do you like best about the product?
I like the ease and user-friendly experience. I like the new 2020 upgrade! as well! Everything is laid out in order, and I can easily access documents and other important details on one page. WAY better than the last version.
What do you dislike about the product?
I do not like that it freezes up at times. I also do not like that it puts me into an unavailable status whenever I got to move agents to a different queue. That can be a little frustrating when attempting to keep service levels down and work efficiently.
What problems is the product solving and how is that benefiting you?
I am able to solve problems quickly, as I have all of the relevant information and documents at my fingertips. I do not have to navigate very fast for the information I need.
Great product
What do you like best about the product?
is is easy to use, and to explain to the new users how does it work, we always get new agents and we need them to be fully prepared to use these tools and is simple and quick, once you use it for a couple of minutes and get some calls you will know how to use it perfectly.
What do you dislike about the product?
well, in this case, some of the options we have in language maters is a problem since it takes some time for it to fully integrate to some third-party applications like Salesforce, I think that it would be its basic problem.
What problems is the product solving and how is that benefiting you?
most of the calls that we have here are transfers and in this case, we have a smooth transition in that department it started a little rough however it`s been improving over the days.
Recommendations to others considering the product:
well, it`s an easy tool to use just needs some minutes to understand it.
Little to know technical issues in the year plus I've been using UJET
What do you like best about the product?
That I can see how many calls and its very easy to use.
What do you dislike about the product?
How loud the connection is. It can really hurt your ears. It used to be logged in 'in two places' when really it was not.
What problems is the product solving and how is that benefiting you?
Quick instant connection calls are a benefit
My experience with Ujet so far
What do you like best about the product?
Ujet is quite stable now and it definetly has less errors than in the past. The call quality is definetly improving and it is a reliable phone resources.
If you need a resource to work with in order to contact via phone or be contacted via phone Ujet, has a lot of potential and it hink that if they keep the hard working mentality they will get to the top!
If you need a resource to work with in order to contact via phone or be contacted via phone Ujet, has a lot of potential and it hink that if they keep the hard working mentality they will get to the top!
What do you dislike about the product?
Sometimes error happen that over all are not too bad but sometimes are causing unwilling overtime, innacurate status times and latency in log in.
What problems is the product solving and how is that benefiting you?
It is the core app that is used by the agents in my account at Sykes, is it quite important for us and apparently the people are continuously working to improve it, hence the errors reduced in frequency.
Recommendations to others considering the product:
The team is truly working on improving it. If that mentality is kept up it can be the best in their line of business.
The software works great but would love to be able to text too.
What do you like best about the product?
It's integration to other web based apps such as Kustomer makes it a lot easier to use and a lot more intuitive catering for business needs
What do you dislike about the product?
Wish there was a texting function integrated in to the program.
What problems is the product solving and how is that benefiting you?
UJET allows us as a customer service business to keep effective communication with our customers and is pretty clear and simple to use.
Recommendations to others considering the product:
Awesome service. Good quality. I would definitely recommend looking into it.
Ujet review from a User
What do you like best about the product?
I like Ujet for its simplicity. I've used Ujet for almost 2 years. The support is phenomenal. I used this Ujet in a call center environment and it comes in very useful when transferring to another agent, or calling back your customers. The airtime has been very clear. If the airtime isnt clear its a waste of time trying to satisfy your customer.
What do you dislike about the product?
Its hard to say what I don't dislike, since it has been a pleasant experience. Don't get me wrong, it has gone down before, and small hiccups, but those were all resolved very quickly and professionally. The support team is very pleasant to work with.
What problems is the product solving and how is that benefiting you?
The problems we resolve with Ujet are as follows:
contacting customers, agents, we connect people to products. we need stability to make that happen, Ujet provides that.
The benefits:
sales sales sales. No dropped calls, that is huge, that is a huge benefit. Wouldn't you agree? We transfer calls from all over the world. We depend on ujet to keep us in touch! Record keeping ability is good. No lost files. Been a user for almost 2 years and no lost files or notes, that is saying a lot.
contacting customers, agents, we connect people to products. we need stability to make that happen, Ujet provides that.
The benefits:
sales sales sales. No dropped calls, that is huge, that is a huge benefit. Wouldn't you agree? We transfer calls from all over the world. We depend on ujet to keep us in touch! Record keeping ability is good. No lost files. Been a user for almost 2 years and no lost files or notes, that is saying a lot.
Recommendations to others considering the product:
I would recommend to any business needing a reliable clear sound tool for any business calling out or cx calling in. The service from Ujet is very fast and dependable. Our experience has been pleasant. There is nothing more important is to have the right tool for the right job!!!!
Stable scalable work portal
What do you like best about the product?
All of the user friendly options and the fact it never crashes.
What do you dislike about the product?
Nothing, very reliable i would recommend Ujet to anyone.
What problems is the product solving and how is that benefiting you?
Customer experiences
Recommendations to others considering the product:
Try it out you will like it.
UJET Review/ Experience
What do you like best about the product?
I like that UJET now have knowledge Base, easier to navigate, and is more user friendly. UJET is actually one of the easiest systems I have used in a while and I would definitely recommend.
What do you dislike about the product?
I dislike how some calls does not connect and the calls will drop saying it was abandoned or skipped which would seem like i'm avoiding calls. Other than that, I have nothing else I dislike.
What problems is the product solving and how is that benefiting you?
I am able to research customer concerns and place customers on appropriate holds via UJET All of my resources are linked in UJET which makes my navigation easier.
Recommendations to others considering the product:
Other than some call dropping due to calls not connecting, I have no recommendations. (Also, was unable to screenshot due to company's policy)
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