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User-friendly solution with robust patch management capabilities
What is our primary use case?
How has it helped my organization?
BitSight is good for us because we require third-party monitoring of vendors as per our new regulations. Since we are a financial company, we need to monitor our suppliers, software design houses, and others to ensure their information security labels.
What is most valuable?
The Score is a valuable feature, especially the diverse evaluation points. However, since I don't have access to trial licenses, I'm unsure about the kind of report I will get.
A trial license or login account would allow me to understand, and maybe I would think differently. We are a local company, and our vendors are local. BitSight caters to companies like ours and gives a general return score. It's pretty important to us. Also, the tool has been easy to use.
What needs improvement?
The solution’s benchmarking should be improved. The weakness was that they could only benchmark five companies simultaneously. I'm unsure whether this was due to the trial or another reason.
For how long have I used the solution?
We have been testing the solution for the past two months.
How are customer service and support?
I have contacted the customer support through e-mail and their response rate is fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are also using Black Kite. I prefer BitSight over Black Kite due to its patch management capabilities. BitSight provides a view of patch management. I also found that Black Kite tends to generate false alarms.
What's my experience with pricing, setup cost, and licensing?
I’m unaware about this.
Which other solutions did I evaluate?
We are also looking at another tool called SecurityScorecard. We will choose between BitSight and SecurityScorecard.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Excellent Picture of Security Maturity
What do you like best about the product?
BitSight is a fundamental tool in communicating your organizations cybersecurity maturation. The dynamic and near-real-time vulnerability reporting for your public facing assets that BitSight provides is a strong tool in achieving cyber goals.
What do you dislike about the product?
There is honestly nothing I dislike about BitSight.
What problems is the product solving and how is that benefiting you?
Reporting security maturity and informing stakeholders of our public security posture.
Stable product with efficient features for listing vulnerabilities
What is our primary use case?
We use BitSight to check security scores for my organization, subsidiaries, and providers.
How has it helped my organization?
The product helps us identify the vulnerabilities of internet-facing applications.
What is most valuable?
BitSight's most valuable feature is its ability to list the vulnerabilities.
What needs improvement?
There could be an ability to adapt the score faster. At the moment, when the vulnerability score decreases, it remains the same for quite a while, even though issues are resolved in 24 hours. It reduces faster and increases very slowly. This particular area needs improvement.
For how long have I used the solution?
I have been using BitSight for three years now.
What do I think about the stability of the solution?
It is a stable product. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
We have 20 BitSight users in our organization. I rate its scalability a nine out of ten.
How was the initial setup?
You require prior experience to implement the product. I rate the process an eight out of ten. It allows you to set the requirements manually and purchase the subscription accordingly. It takes a day to complete.
What's my experience with pricing, setup cost, and licensing?
The product has a reasonable price.
Which other solutions did I evaluate?
I have evaluated SecurityScorecard before.
What other advice do I have?
I recommend BitSight because it is very convenient to use. It has become a standard tool used in many companies. It is easy to share a few components of an algorithm for users. It is not ideal as it only reflects some of the reality of Internet-facing applications. However, it is the best solution at the moment.
I rate it an eight out of ten.
Great intelligence!
What do you like best about the product?
I really like that BitSight is a time saver in consolidating information. The ability to share reports with the 3rd parties you're assessing is key to allow them additional prioritization in their remediation efforts.
What do you dislike about the product?
I wish BitSight would identify if a company had a SOC2, is PCI certified, has ISO 27001 certification, etc. These would go a long way in establishing bonafides in the ratings.
What problems is the product solving and how is that benefiting you?
Bitsight experts gather the security posture of a 3rd party, package it nicely, and allows us to effectively determine if we want to do business with this vendor.
Constant improvement
What do you like best about the product?
I can quickly and easily lookup companies I wish to review for third-party due diligence. I can easily change the license level to get full access for review, then adjust to a lower level for monitoring lower risk companies.
What do you dislike about the product?
Some of the breach alerts are historical, having happened over a month, often more than two months ago. As such, it cannot be depened upon for critical alert monitoring.
What problems is the product solving and how is that benefiting you?
I am able to look at our third-parties for an objective view of what they are telling me about themselves and thier security stances. I am also able to look at our own company to see where our vulnerability lay and highlight those concerns to the right teams in our IT department. We have been able to make significant improvments thanks to Bitsight.
A security related platform that works.
What do you like best about the product?
the aggregated vision about secuirty performance management that works very well.
With a fast and very prompt support.
With a fast and very prompt support.
What do you dislike about the product?
No downsize by using BITSIGHT. Just some adjustments to make it more straight to the point.
What problems is the product solving and how is that benefiting you?
having the risks consolidated are a truly must,
Great Penetration Testing Tool
What do you like best about the product?
Bitsight has provided invaluable data in assessing our security posture and receiving necessary information in terms of reconnaissance and remediation. It is the best return on investment in allowing information into the vulnerabilities of assets that are public facing.
What do you dislike about the product?
The only issue is with generating a report for onboarding based on specific paratmeters for vendors.
What problems is the product solving and how is that benefiting you?
Bitsight is allowing the company to meet cybersecurity compliance initiatives.
Simple to use and has an easy initial setup process
What is our primary use case?
We use the solution for monitoring the supply chain and security performance management.
What is most valuable?
The solution's most valuable feature is third-party risk management. It provides the best capabilities to retrieve information on the security posture of third-party applications without any impact on our vendors' business processes.
What needs improvement?
The solution's factor analysis feature could be better.
For how long have I used the solution?
We have been using the solution since 2020.
What do I think about the stability of the solution?
I rate the solution's stability a ten.
What do I think about the scalability of the solution?
We have over 150 solution users as our customers. They are SMBs and enterprises.
How are customer service and support?
The solution's customer service team responds quickly.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is easy. I rate it a ten.
What's my experience with pricing, setup cost, and licensing?
The solution's price is average.
What other advice do I have?
I recommend the solution to others. It is simple to use, is very immediate, and has a return on investment. I rate it a ten.
Provide a very good detail for Risk scanning platform
What do you like best about the product?
- Provide a very good detail in risk scanning compared with other vendor
- Good documentation and actionable for suggestion to reduce the risk
- Excellent support from BitSight people
- Good documentation and actionable for suggestion to reduce the risk
- Excellent support from BitSight people
What do you dislike about the product?
- Price may higher compared with other vendor
What problems is the product solving and how is that benefiting you?
- Risk scanning to improve our external (Internet) security posture
Reliable source of external monitoring
What do you like best about the product?
Consistent numerical representation of the security posture of my most important third parties
What do you dislike about the product?
Challenges getting third parties to address issues and score deficiencies from BitSight
What problems is the product solving and how is that benefiting you?
Problem of limited information on the security posture of third parties - BitSight provides insights into this posture and can be a starting point for assessments
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