Reviews from AWS customer
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CM review
What do you like best about the product?
The functionality and reports are very insightful, and I like how you can create the scanned results and send to the vendor contacts
What do you dislike about the product?
The functionality and reports are very insightful, and I like how you can create the scanned results and send to the vendor contacts.
I would like to see the CM and VRM share the same contact list.
I would like to see the CM and VRM share the same contact list.
What problems is the product solving and how is that benefiting you?
Insight into vendor activity and scoring as well as reports are extremely beneficial
Insightful Review Session
What do you like best about the product?
They had knowledgeable experts discuss our current environment and offered ideas on improvements.
What do you dislike about the product?
The only thing I dislike is the number of pages you need to search through for information.
What problems is the product solving and how is that benefiting you?
Help us assessing our third parties.
Reliable Security Ratings and Excellent Support Experience
What do you like best about the product?
Bitsight provides clear, data-driven security ratings that help benchmark our organization’s cybersecurity posture and evaluate third-party vendors. The intuitive dashboards and detailed analytics allow for quick risk assessments and informed decision-making.
Data Transparency: The platform provides visibility into the specific risk vectors affecting the rating, allowing our team to prioritize mitigation efforts.
Regulatory Alignment: Bitsight’s reports are helpful for communicating risk posture to stakeholders and auditors.
Responsive Support: Their support staff is knowledgeable and responsive, helping us quickly resolve questions and get the most from the tool.
Data Transparency: The platform provides visibility into the specific risk vectors affecting the rating, allowing our team to prioritize mitigation efforts.
Regulatory Alignment: Bitsight’s reports are helpful for communicating risk posture to stakeholders and auditors.
Responsive Support: Their support staff is knowledgeable and responsive, helping us quickly resolve questions and get the most from the tool.
What do you dislike about the product?
Until recently, the remediation timeline for reflected improvements in the score can be slow, even after fixing identified issues. This sometimes creates a disconnect between our internal posture and the external rating.
What problems is the product solving and how is that benefiting you?
Bitsight is helping our organization address several key cybersecurity and compliance challenges:
Security Performance Benchmarking: It provides a standardized way to measure and compare our organization’s cybersecurity performance over time and against industry peers, which helps justify security investments and track improvements.
Regulatory and Compliance Readiness: Bitsight supports our compliance efforts with HIPAA, HITECH, and other healthcare regulations by providing external validation of our cybersecurity controls and offering documentation that can be used in audits and board reporting.
Executive and Stakeholder Communication: The platform makes it easier to communicate cybersecurity risk in business terms to non-technical stakeholders, which helps align security initiatives with broader organizational goals.
Security Performance Benchmarking: It provides a standardized way to measure and compare our organization’s cybersecurity performance over time and against industry peers, which helps justify security investments and track improvements.
Regulatory and Compliance Readiness: Bitsight supports our compliance efforts with HIPAA, HITECH, and other healthcare regulations by providing external validation of our cybersecurity controls and offering documentation that can be used in audits and board reporting.
Executive and Stakeholder Communication: The platform makes it easier to communicate cybersecurity risk in business terms to non-technical stakeholders, which helps align security initiatives with broader organizational goals.
Tool is good, managed service has improved greatly, but at quite the premium cost
What do you like best about the product?
the finding details, customer service is usually pretty good from managed service employees and bitsight support, rarely any down from the platform time as I use it daily
What do you dislike about the product?
not being able to send questionnaires to some third parties without having to submit a support ticket.... by far the worst feature. The questionnaire Issue Management is lacking (sending issues back to vendor and having them respond), overall the Bitsight tools function very much like separate tools, don't work together, at times the managed service employee's lack of cyber knowledge is very apparent as they are way overly reliant on Bitsight's scoring system, lack of AI features as competitors implement them
What problems is the product solving and how is that benefiting you?
manage vendors
Regular updates, good customer service, nice UI
What do you like best about the product?
It's great for checking out vendors or partners, and offers a good place to start any third-party risk investigation.
What do you dislike about the product?
Most of the first-party alerts we get from bitsight are things we were already aware of, and so it's a lot of redundant information for us.
What problems is the product solving and how is that benefiting you?
Helps us rate/rank our partners, vendors, and so other exterior relationships.
My overall BitSight experience has been positive.
What do you like best about the product?
I have found the most value in two things :
1) The findings table which combines asset discovery with EASM to provide a solid list of issues to be reviewed and addressed
2) The 3rd Party cyber risk module which allows me to compare my overall security posture with similar companies in my vertical.
1) The findings table which combines asset discovery with EASM to provide a solid list of issues to be reviewed and addressed
2) The 3rd Party cyber risk module which allows me to compare my overall security posture with similar companies in my vertical.
What do you dislike about the product?
I understand why it is this way, but sometimes it takes a long time to change the security "score" after I've made positive improvements to my company's security posture. Alot of work goes in to implementing the fixes and it can take a long time to see the benefit.
What problems is the product solving and how is that benefiting you?
Primarily the EASM Discovery function as well as benchmarking against competitors in our vertical.
Powerfull solutions for any sector
What do you like best about the product?
The quality of all services provided by Bitsight as well as the team allocated to our services
What do you dislike about the product?
Nothing at the time. The Bitsight team always provide the best knowledge in order to navigate through the available solutions.
What problems is the product solving and how is that benefiting you?
We are continuously analysing our security performance which allows us to improve our security posture; we monitor our third party providers in order to implement the best controls to secure the commercial relationship between the Organization and providers.
Data-Driven Security
What do you like best about the product?
Bitsight's strength lies in its objective, data-driven approach to security ratings, combined with its comprehensive data collection, that is focused on helping FCB improve our TPRM posture and manage cyber risk effectively.
What do you dislike about the product?
I cant think of anything at this time. .
What problems is the product solving and how is that benefiting you?
Helping to protect FCB by way of cyber TPRM.
Bitsight Is an excellent monitoring application
What do you like best about the product?
Alerting us to changes in our vendors risk posture. Various reporting features.
Collaboration process with vendors.
Collaboration process with vendors.
What do you dislike about the product?
Functional improvements can help to improve user experience as sometimes it is cumbersome.
What problems is the product solving and how is that benefiting you?
Updates on risk posture changes of existing vendors.
Best EASM product out there
What do you like best about the product?
Bitsight's algorithm is the most transparent and logical one on the market. Algorithm changes are communicated with plenty of advance notice and are accompanied by helpful tools to plan and predict, as well as maximize return on effort in prioritizing remediation. The portal is very intuitive and easy to use, integrates very nicely with IaaS platforms and Jira, setup is a breeze, and support is spectacular, both from a technical standpoint as well as the account team. We use Bitsight on a daily basis to ensure we are responding in a timely manner to any unexpected changes to our footprint.
What do you dislike about the product?
There's not too much to criticize about Bitsight. If I had to pick one thing, I guess it could be cheaper.
What problems is the product solving and how is that benefiting you?
We are primarily leveraging Bitsight for first party use, to ensure we maintain a relatively high score, which is shared with our investors via Glass Lewis proxy.
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