UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Quick Insights to guide direction!
What do you like best about the product?
The flexibility of creating and launching studies often.
What do you dislike about the product?
We serve a very niche market which often causes a challenge in finding our target market.
What problems is the product solving and how is that benefiting you?
Collecting feedback early and often
Amazing tool
What do you like best about the product?
I love how easy it is to use and how quickly we get insights.
What do you dislike about the product?
The integration with EnjoyHQ is not optimized and creates a disruption in workflow.
What problems is the product solving and how is that benefiting you?
It solves the problem of usability testing outside of our organization by taking care of recruiting, consent forms, and compensation.
UserTesting has great features
What do you like best about the product?
Platform has great features and functionalities!
What do you dislike about the product?
Credit equations get a bit complex to calculate.
What problems is the product solving and how is that benefiting you?
Gets us connected with participants
Enjoy the platform
What do you like best about the product?
I like the security measures that the sir provides. Information and navigation is clear and easy to follow
What do you dislike about the product?
No feedback to provide here. I enjoy the product.
What problems is the product solving and how is that benefiting you?
I don't have anything to add.
Cutting edge human insights platform
What do you like best about the product?
The AI capabilities is the best I've seen
What do you dislike about the product?
It's separate to userzoom and enjoyhq untill the integrated platform is delivered Jan 2025
What problems is the product solving and how is that benefiting you?
Rapid continuous user testing
Praise for Usertesting!
What do you like best about the product?
Their panel of participants is inside broad and easy to drill down into.
What do you dislike about the product?
Creating highlight reels is quite tedious.
What problems is the product solving and how is that benefiting you?
Quick recruitment of participants
This tool is a must for UX / product teams
What do you like best about the product?
User testing allows our team to gain insights about our products or new products before we spend time developing them. We can validate our designs and find areas for improvement.
What do you dislike about the product?
Nothing. Sometimes it is tough to find the niche audience I'm interested in.
What problems is the product solving and how is that benefiting you?
Gaining customer insights on existing and new experiences
Using the UserTesting umbrella of products to drive customer-centricity
What do you like best about the product?
We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. UserZoom allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research.
What do you dislike about the product?
I'm anticipating the future of AI in UserZoom and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results.
What problems is the product solving and how is that benefiting you?
Working in marketing, we use UserZoom to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserZoom to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.
Still exploring User Testing's functionalities for my organization, but it has been very useful
What do you like best about the product?
I like the participant panel and creating templates to save time on research.
What do you dislike about the product?
Sometimes the panel is not specific enough for our users from a niche group.
What problems is the product solving and how is that benefiting you?
It allows us to do usabiliy testing and user interviews, as well as be more efficient in analyzing results.
Simplifies reaching niche customers
What do you like best about the product?
As the only established UXR platform, it makes it quick to find participants that fit a niche user group due to the size of its participant network.
What do you dislike about the product?
A lot of new developments focus on AI, when in reality there are much better features that can be developed (such as timed tasks)
What problems is the product solving and how is that benefiting you?
Making it easier & faster to test prototypes with a niche audience
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