UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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really use full in some of the use cases. not much helpful for new innovative ideas
What do you like best about the product?
Quick Turnaround time and some are really insightful
What do you dislike about the product?
however you screen, there are few fake profiles
What problems is the product solving and how is that benefiting you?
it helps us to know what we are building is right!
Recommendations to others considering the product:
Recommendation is that, it will be helpful for companies who are mostly creating public using applications
Quickly find user behavior insights to understand website interaction
What do you like best about the product?
hearing from our customers as they engage on our website so we can monitor clicks, movement, and scrolling as well as user expectations of our site
What do you dislike about the product?
Hard to scale research across org and provide enough results given a tightly constrained budget and high costs per survey
What problems is the product solving and how is that benefiting you?
understanding experiences of users across website touchpoints and interactions with product pages and purchases
On-demand customer feedback from wherever I work.
What do you like best about the product?
It's fast, cost-efficient and doesn't burden me with logistics of in-lab testing. I really like the feature to select my target audience and testing platform. Collecting remote customer feedback is particularly useful since it makes the participants have the familiarity and comfort of their own setup. This provides me an accurate display of a user's digital experience as they navigate the tasks of my test. I also like the screener questionnaire since it allows for me to create a more granular target audience for the test.
What do you dislike about the product?
Access to research studies is hidden for me and I've to reach out to my customer success manager to get started on it. I would like more control in the interface based off my membership.
What problems is the product solving and how is that benefiting you?
Improving customer conversion rate on the landing page is the biggest problem that I'm solving for. UserTesting helps me put on my customer hat and solve for the gaps that my users are facing.
User Testing Made Easy
What do you like best about the product?
I love how simple it is to use and and the quality of the candidates that use the platform. We can quickly gain insight within a day or even hours of posting our test. The feedback mechanism given back from UserTesting has been extremely instrumental in validating products and experiences.
What do you dislike about the product?
Occasionally you'll get "power users" who just click through tests and you don't really gain insight from those users. If they could filter out these users in some format that'd be helpful going forward.
What problems is the product solving and how is that benefiting you?
User validation as quickly as possible and A/B testing as well. We are trying to improve our users experience without deploying in-product changes on the fly. By using UserTesting we can validate these in a secluded environment without affecting our main site traffic.
The main benefits have been the amount of tests we can run simultaneously.
The main benefits have been the amount of tests we can run simultaneously.
Recommendations to others considering the product:
N/A
Best customer feedback tool I've used.
What do you like best about the product?
There are two things that really make UT stand out over other platforms I've used.
1. The speed at which you get feedback (I've never had a test take more than a couple hours).
2. The fact they have built the product around iterative testing. Other platforms I've used make you go deep on the initial design and don't allow for flexibility once you've received your first feedback. UT allows you to pivot your tests based on the feedback you receive.
1. The speed at which you get feedback (I've never had a test take more than a couple hours).
2. The fact they have built the product around iterative testing. Other platforms I've used make you go deep on the initial design and don't allow for flexibility once you've received your first feedback. UT allows you to pivot your tests based on the feedback you receive.
What do you dislike about the product?
There isn't much to dislike with UT, I think my main complaint is the price.
What problems is the product solving and how is that benefiting you?
I work in a university incubator and we have pivoted the application of a dozen technologies based on the feedback we got through UT.
Love UserTesting!
What do you like best about the product?
Being at a startup, things move really quickly and I need research results fast! UserTesting allows me to run research studies end-end within a week and provide valuable feedback to my team!
What do you dislike about the product?
Nothing I dislike! It works great! The only thing is I wish it costs less.
What problems is the product solving and how is that benefiting you?
I primarily use UserTesting to run A/B tests and usability tests. Aside from product testing, I also used it during our rebrand and tested different brand color treatments and marketing collateral.
Still the gold standard
What do you like best about the product?
UserTesting has a large pool of qualified participants so I can get answers quickly.
What do you dislike about the product?
The user interface for setting up studies is complicated. It's easy to mess up.
What problems is the product solving and how is that benefiting you?
We've tested everything from product and branding concepts to complex workflows. It's quick so we can easily iterate.
Recommendations to others considering the product:
It's expensive but still cheaper than traditional research methods.
UserTesting helps gather customer insights
What do you like best about the product?
I have been using UserTesting for a variety of reasons but specifically to gather customer insights through usability studies. It provides an easy to use interface and often I have early results within minutes. I love the UserTesting recording feature which often helps me understand the user behavior, cognitive load and decision making for the end users.
What do you dislike about the product?
I would like to see more role-based controls, advanced search and richer dashboard for analysis.
What problems is the product solving and how is that benefiting you?
Usability studies - helps shaping product, feature or service design/improvement.
UserTesting Review
What do you like best about the product?
I like the large and diverse audience that you have built. Very easy to complete testing.
What do you dislike about the product?
There is nothing I specifically dislike. I think that, when building the test, it is a little tricky to choose a type of question and then populate that question.
What problems is the product solving and how is that benefiting you?
Mostly design related problems around new prototypes. We have been able to greatly refine our prototypes before sending them out to the public. We have yet to have a new screen or flow cause anger because we've worked out all the bugs beforehand.
Recommendations to others considering the product:
Give it a try. It has an easy to use interface and the right tools to help usability testing.
Big fan!
What do you like best about the product?
I'm a big fan of using the platform! The ability to capture quick feedback from our target customers couldn't be easier or quicker. You can launch and complete a study in a single day. Or, if you're like me, you can launch a study on a Friday afternoon (while sipping your favorite beverage), and review all the responses on Monday morning (while sipping your favorite coffee). Share the videos with colleagues, or export the results and share with the team. It couldn't be easier.
What do you dislike about the product?
Most of the time analyzing the results is takes longer than launching the study. There's nothing wrong with that, it just requires time and focus. Watching all of the videos can be a little tedious, but also fairly informative. I'd love a way to get high-level insights quickly and then dig into areas of particular interest or intrigue.
What problems is the product solving and how is that benefiting you?
I primarily use UserTesting to get quick feedback from our customers. As mentioned above, launching a study couldn't be easier, and getting results is usually fairly quick. If there was a way to get to insights faster, this would be a grand slam!
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