UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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This platform is very easy to use. It also has many different types of tests and questions.
What do you like best about the product?
Very easy to use and has lots of types of test and questions.
What do you dislike about the product?
I wish they can enable me to conduct the focus group.
What problems is the product solving and how is that benefiting you?
I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.
Helpful for quick turn feedback and research
What do you like best about the product?
It's fast and the video-on nature of it ensures quality. The team is able to conduct tests very quickly (same day or overnight usually) to get feedback to teams on anything from UI to marketing assets in an agile way.
What do you dislike about the product?
Some capabilities could be improved in terms of offering more complex question logic. Also they are improving the analysis capabilities but still could use improvement in how it helps make synthesis quicker/easier and exporting results (still some manual work involved with copy/paste).
What problems is the product solving and how is that benefiting you?
Understand how people respond to our marketing messages and get feedback on product UI/experiences so we can identify opportunities for improvement. Also sometimes helps with foundational insights on topics that we just need some quick info on.
UserTesting is great!
What do you like best about the product?
Customer Support is great, they are always there when needed and give great advice for getting the best possible results.
What do you dislike about the product?
The platform is very simple and could use some additional features such as more detailed screeners and a wider range of question options in the tests themselves.
What problems is the product solving and how is that benefiting you?
We typically use UserTesting for studies that need to be completed quickly, particularly for feedback on packaging, websites, and learning more about experience shopping in the stores.
Highly recommend!
What do you like best about the product?
UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help.
What do you dislike about the product?
The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities!
What problems is the product solving and how is that benefiting you?
Quickly finding relevant participants for research and learning projects, helping us reach niche audiences (at times), and helping us build empathy with our customers. We undoubtedly save time on our projects (some now taking a day or less), money as we are opting to not build products/features or can build them better, and resources as team members can support more projects.
Great product to show our shortcomings
What do you like best about the product?
It's great to help uncover problems that we have with our websites that we thought were great in terms of usability and overall customer experience.
What do you dislike about the product?
It can be challenging to set up tests within our team since we aren't the experts. We need a. It more help leaving everything.
What problems is the product solving and how is that benefiting you?
It's showing us how users use our products and web pages. Our developers and scientists are able to use the web pages flawlessly since they designed them, but our customers aren't able to accomplish their tasks.
Quick Insights to guide direction!
What do you like best about the product?
The flexibility of creating and launching studies often.
What do you dislike about the product?
We serve a very niche market which often causes a challenge in finding our target market.
What problems is the product solving and how is that benefiting you?
Collecting feedback early and often
Amazing tool
What do you like best about the product?
I love how easy it is to use and how quickly we get insights.
What do you dislike about the product?
The integration with EnjoyHQ is not optimized and creates a disruption in workflow.
What problems is the product solving and how is that benefiting you?
It solves the problem of usability testing outside of our organization by taking care of recruiting, consent forms, and compensation.
UserTesting has great features
What do you like best about the product?
Platform has great features and functionalities!
What do you dislike about the product?
Credit equations get a bit complex to calculate.
What problems is the product solving and how is that benefiting you?
Gets us connected with participants
Enjoy the platform
What do you like best about the product?
I like the security measures that the sir provides. Information and navigation is clear and easy to follow
What do you dislike about the product?
No feedback to provide here. I enjoy the product.
What problems is the product solving and how is that benefiting you?
I don't have anything to add.
Cutting edge human insights platform
What do you like best about the product?
The AI capabilities is the best I've seen
What do you dislike about the product?
It's separate to userzoom and enjoyhq untill the integrated platform is delivered Jan 2025
What problems is the product solving and how is that benefiting you?
Rapid continuous user testing
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