UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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A intuitive tool, but perhaps thinly steteched on new capabilities
What do you like best about the product?
How easy it is to use. How intuitive setting up moderated or unmoderated tests are. It's a very reliable tool for its primary use case- usability testing/interviews. The task options are well rounded allowing integration of a number of different types of tests if needed e.g. first impression testing or card sorts/tree testing, A/b testing etc Can be very useful to conduct testing when time is of the essence. A lot of scope in terms of freedom to create tests as needed.
What do you dislike about the product?
Participant quality, particularly for new functions like the survey tool. The responses vs data we have in the past received via our website have been very varied, a persistent issue is the obvious 'side hustle' users who smash through tests to generate income. This has been a problem as well for moderated sessions on occasion where users are clearly not in the country you selected for/have no familiarity with the brand.
What problems is the product solving and how is that benefiting you?
Its our primary conduit to the users of our brands so its crucial to our work. We no longer have an intercept tool to capture live users from our sites so this is the primary method by which we are able to connect with our users.
Quick way to get insights, discovery and make great product & UX decisions
What do you like best about the product?
It's really easy to set up a test and generally we have great quality users who take the time to answer questions thoughtfully and insightfully. It allows me to upload a prototype, point to a URL or upload an image which I then ask people to comment on. I use it about every 3-4 weeks to help me make important decisions about the UX of my product. Customer support are really helpful and quick to respond.
What do you dislike about the product?
It could do with more UK users, there are a lot of USA users but it's not clear how many users there may potentially be in different demographic sections like other regions.
What problems is the product solving and how is that benefiting you?
We ask users to look at or use a prototype and then make decisions from what they say - it gives us confidence in the decisions we make about what users want and value.
Valuable tool for qual research!
What do you like best about the product?
It helps conducting research super easy and quick especially when using their panel to recruit. I also appreciate all the new features constantly being added.
What do you dislike about the product?
If it had more integrations, that’d be great
What problems is the product solving and how is that benefiting you?
We always need to hear from our customers as well as potential customers so being able to quickly create studies, rolling them out and quickly getting insights is great
UserTesting: a application that evolve at the light of speed
What do you like best about the product?
This a very easy app to use for creating and running a variation of user tests that is important for validation our work. The numbers of improvements and features that they have added over the years are impressive such as the interface, the Insights Discovery, the task summary, etc.
What do you dislike about the product?
I think it could be helpful if there was a list of report format that you can choose for exporting the Metrics and insights.
What problems is the product solving and how is that benefiting you?
As a UX Designer, I can make better decisions to improve the user experience and enhance our product usability, and by the fact creating more user-friendly designs. This process helps me reduce the risk of proposing wrong product design and increase customer satisfaction by aligning the product more closely with the user want and expect.
Great tool for user research and testing
What do you like best about the product?
The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement.
What do you dislike about the product?
What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs.
What problems is the product solving and how is that benefiting you?
The problem UserTesting is helping with is the why and what. What do contributors do when faced with a new or current experience and why!
Expensive and bad costumer service but gets most of the work done
What do you like best about the product?
The reality is that it charges too much and the quality of participants has become worse overtime, however for quick short tests is very efficient in the recruitment.
What do you dislike about the product?
Cost and customer service for the quality that it provides
What problems is the product solving and how is that benefiting you?
Quick recruitment and unmoderated studies
Attending webinars
What do you like best about the product?
The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge.
What do you dislike about the product?
Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable
What problems is the product solving and how is that benefiting you?
Access to testers and both qualitative and quantitative testing are key benefits. The main value is being able to test our designs, gather data to support iteration and improvements, and provide evidence to other teams and stakeholders when planning enhancements and changes.
Useful resource for conducting UX research
What do you like best about the product?
great source of recruiting customers across different demographics
What do you dislike about the product?
I wish there were more options to configure recruiting criteria - I work in a somewhat niche domain and the participant requirements can be quite particular
What problems is the product solving and how is that benefiting you?
accessing more participants that use a certain type of software beyond the ones I talk to regularly
Usertesting is the undisputed leader
What do you like best about the product?
Flexibility of tools, allowing you to filter participants
What do you dislike about the product?
It's expensive - you're paying a lot per participant
What problems is the product solving and how is that benefiting you?
We need a good pool of quality users
Great for general markets
What do you like best about the product?
UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive.
What do you dislike about the product?
The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners.
While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two.
Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.
While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two.
Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.
What problems is the product solving and how is that benefiting you?
The biggest problem is getting the voice of the customer quickly. Proprietary recruitment takes a long time and requires immense human power. Having the ability to just launch to a pool of people is the biggest benefit UT provides.
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