UserTesting Human Insight Platform
USERTESTINGReviews from AWS customer
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Convenient all in one olatform
What do you like best about the product?
Unmoderated testing is very easy to conduct - it's thoughtfully planned and even as test taker, the experience is mostly seamless. Ability to create a test easily is also something that my team of non UXRs find easy to accomplish. I also appreciate the effort put into the analysis section - though I don't use a lot of it, clipping videos is very helpful
What do you dislike about the product?
It takes forever to load and multiple refreshes sometimes to even get to where I wanna be. Glitches are very common - once the test would just crash for the test takers half way through cuz of issues with the extension. Extremely frustrating and affected the results as well. Also, not able to find the right participants can be tiring. Not being able to select users for a study (from a qualified pool) is problematic too.
What problems is the product solving and how is that benefiting you?
Helps us understand our user and moves the emphasis away from customer to user. Helps us test our concepts and designs. Ensures we stay user focused.
Excellent plaform for user research
What do you like best about the product?
Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent.
What do you dislike about the product?
Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot.
What problems is the product solving and how is that benefiting you?
UserTesting is helping me to evaluate prototypes of the designs we are developing for our products and get timely feedback to understand if design direction is easily comprehensible, understand perceived value as well as conduct user interviews through various pre-determined templates. We have done early testing on Information Architecture, card-sorting methods etc.
convenient and efficient for the team of one
What do you like best about the product?
- Target audience pool is huge
- Transcrips
- Notes
- Transcrips
- Notes
What do you dislike about the product?
- Likert scale in results could be presented diffferently,with the median number included
What problems is the product solving and how is that benefiting you?
Exploring the benefits of the new features on the early on stages
Possobility to do quick turn around with the users
Possobility to do quick turn around with the users
Helps teams run studies fast!
What do you like best about the product?
UserTesting has a great panel that can be recruited quickly, making it easy to run studies when you need results fast. I also like the follow-along transcripty, it helps me analyze and grab quotes easily for my reports.
What do you dislike about the product?
I've been a UserTesting customers for years across different organizations, and recently it feels more buggy than in the past.
What problems is the product solving and how is that benefiting you?
Being able to test our live product or designs in a moderated or unmoderated setting. Also, being able to conduct interviews for foundational research.
Love this platform, can't say enough good things
What do you like best about the product?
Having direct access to potential and in many cases real life customers is essential to our ability to create effective digital experiences. It's really amazing how quickly you can launch tests and get feedback. I really can't say enough good things about the platform.
What do you dislike about the product?
There are a few features that would be nice to have, like branching. But they continue to evolve and build out the platform so I feel confident in time these will come.
What problems is the product solving and how is that benefiting you?
There are many questions that emerge in our design process that we can't know the answer to, so we construct tests to let the users guide us. From nagivation to color choices, to organizational mental models. It's always best to check with the users rather than act as though we have all the answers.
Great experience for internal UX corporate research
What do you like best about the product?
I like being able to compare websites and have it be randomized in the way it is presented to the user to avoid biaisis. It's really powerfull to compare against competitors or event two version of our own website
What do you dislike about the product?
Sometimes the users can be very direct meaning that they will say whatever they have in mind,
What problems is the product solving and how is that benefiting you?
User testing help us having real user feedback on our D2C websites
Very quick, high quality research insights platform.
What do you like best about the product?
I've used it for years and am always happy with the participants. Being able to get same-day qualitative feedback on projects is very high value.
What do you dislike about the product?
Some of the synthesis functionality on my seat is manual. You can upgrade to flex for AI features though, just costs more.
What problems is the product solving and how is that benefiting you?
Being able to "get out of the building" and capture external, non-biased feedback about concepts, problems and features.
User Testing offers an efficient and flexible approach to validating design concepts.
What do you like best about the product?
User testing is a valuable approach for validating design concepts and ideas, offering both efficiency and flexibility. The direct feedback from real users helps ensure designs are meeting their needs and uncovering potential usability issues that designers may have overlooked. The flexibility of user testing, which can be done remotely and at various stages of the design process, is a key strength. This allows for rapid insights compared to other research methods.
What do you dislike about the product?
There are some areas for improvements, such as the sample sizes can sometimes be small, making the results less representative. Recruiting the right mix of test participants can also be challenging and time-consuming. Additionally, testing in a lab or moderated setting may not fully capture real-world usage, and the analysis of user testing data requires skill to identify meaningful insights.
What problems is the product solving and how is that benefiting you?
The primary problem it addresses is the need for efficient and flexible user feedback on design concepts and prototypes. Before user testing platforms emerged, gathering direct user feedback could be a slow and costly process, involving recruiting participants, setting up in-person sessions, and carefully analyzing the results. UserTesting allows teams to quickly recruit diverse user participants, conduct remote testing sessions, and access insights in a more streamlined manner.
Great experience, best out there
What do you like best about the product?
The speed at which i can recruit participants for studies
What do you dislike about the product?
The analysis can be quite laborous at times
What problems is the product solving and how is that benefiting you?
Access to customers in a speedy manor
Great for reaching a broad group of people, but not without its quality faults
What do you like best about the product?
It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly.
What do you dislike about the product?
I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands.
What problems is the product solving and how is that benefiting you?
It helps us derisk changes in our app.
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